Mohamed Said

Experience

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  AFM- Egypt

  Apr 2007 - Jan 2014

  System Engineer

  - Attend assigned technical calls for ATM/CDM.- Meet customer’s deadline and defined SLA.- Workshop repair for machines modules (printers, Card readers, CMD-v4 dispenser, AZM dispenser, CCDM modules, PCs, CMD cassettes).- Doing Preventative maintenance as scheduled.-Maintenance for electrical and electronic parts in Fichet- Bauchet and Gunnebo security doors.- Maintenance for Check Processing Machines (Walther machine).

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  AFM-Egypt

  Jan 2014 - Jan 2017

  Team Leader

  - Lead some engineers and technicians. - Working with and configuring Procash NDC-DDC, Probase, Procashin, Prochange, Prorkl, Proagent, Acess protection and Intrusion protection.- Working with and configuring ATM flow (states, screens).- Working with and configuring ATM monitoring application (Proview).-Knowledge of CMD, CCDM integration with Hosts.-Customer support infield, phone and online (Remote Access).- Training for junior engineers.-Customers Training.Related courses and certificates- ProView - User Interface.- ProView Installation & Administration certificate. Show less

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  CNS Middle East

  Mar 2017 - now

   Full leadership and supervisory responsibility for (Professional service, and SW solutions) for UAE and Oman Ensure all projects are delivered on time within the stipulated scope and budget. Lead the initiation and planning of a project and ensure technical feasibility. Responsible for most of the presale’s activities when it comes to SW solutions. Coordinate internal resources and third parties/vendors for flawless execution of projects. Establish and maintain relationships with third parties/vendors. Applies analytical skills and knowledge of data analysis tools and methodologies.  Improves process efficiencies in support of area objectives. Reviews performance metrics and reports on a regular basis to determine progress against objectives and disseminates to team members. Responds to escalated issues and Develop relationships with customers. Incorporates quality measurement data to guide decision-making regarding improvement and changes to services and solutions. Create an inspiring team environment with an open communication culture. Delegate tasks and set deadlines. Discover training needs and provide coaching. Manages expenses, time, and material processes. Create and maintain comprehensive project & service documentation. Show less o Software Support Engineer: Software Installation, analysis, customization, and troubleshooting. Diebold-Nixdorf self-service new products study and market capability study for new products in Sultanate of Oman, UAE and Kuwait. POC (Proof of Concept), UAT (User Acceptance) Phase for new products and solutions. Configuring NDC\DDC back-end flow. Working with and configuring Procash NDC-DDC, Proconsult NDC-DDC, Prochip EMV,Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic security.o Projects Implementation of EFT Solutions: Provide advanced hardware and software project support to customers. Perform research for project implementation and ensure delivery of projects as per the agreed requirements. Ensure the completion of assigned projects to the fullest extent and as per our quality standards. Support the User Acceptance Test (UAT).o Planning and deployment of live solutions: Coordinate and execute the implementation of the services on live systems and direct the activities of the service delivery team when delivering the projects as standard services.  Handover the implemented and tested solution to the service delivery team including documented procedures.  Assist with Lifecycle support of Customer-implemented solutions. Provide consultation to operations on customer implementations after handover. Work with a team, responsible for maintaining full functionality of each customer’s POS and communications systems. Respond to customer inquiries via a variety of mediums in a timely manner to meet client SLA’s and/or take assignments of cases from internal staff.o Escalation Process Handlingo Quality Assurance of live solutionso Skill Developer: Train and develop the Customers, CS team skills based on scheduled training. Present and share the new Machines technology for CS team. Show less  Field support including HW & SW ATM Maintenance, Preventive Maintenance. Hardware maintenance includes both electrical and mechanical parts. Working with CMD, CCDM, CRS, ATS, CPM, Statement printers, and BCDM (BULK CASH DEPOSIT systems). Refurbishing for all ATM devices inside the workshop such as (printers, Card readers, CMD-v4 dispenser, AZM dispenser, CCDM modules, RM3 modules, PCs and CMD cassettes). Knowledge of CMD, CCDM, CRS, CPM integration with Hosts. Engineers and Customer Training. Show less

  • Regional FinTech Technical Manager

    Jul 2024 - now

  • Team Leader – Solution Support (Oman, UAE)

    Apr 2023 - Aug 2024

  • Sr.System Engineer-Professional services

    Mar 2018 - Apr 2023

  • Sr.System Engineer

    Mar 2017 - Mar 2018