Bakul S.

Experience

• 

  Entercoms, Inc.

  Oct 2016 - Mar 2019

  1. Trained with senior system engineers to enhance my technical skills as Technical Support Engineer and learned internal process for escalating cases and approving and denying handovers to specific verticals2. Excellence in Maintaining and troubleshooting hardware related tasks3. Troubleshooting hardware issue, OS issue, software issue4. Committed to diagnosing and fixing client hardware issues using Citrix receiver5. Troubleshoot issues to assist clients with problem isolation and resolution. If requested, escalate the client’s case to Subject Matter Expert (SME) Show less

  • Sr. Technical Support Engineer

    May 2018 - Mar 2019

  • Technical Support Engineer

    Oct 2016 - Apr 2018
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  PRAGITI INTERNET TECHNOLOGIES PRIVATE LIMITED

  Mar 2020 - Apr 2021

  Worked as Hybris Developer on version 2005.Having a fair knowledge of B2B, B2C, Telco, power tools, back-office customization, HAC.Worked on data modeling, Impex's, facades, services, populators, and converters, Cronjobs, and controllersFamiliar with video integration,cross-selling and up-selling reference componentWorked on subscription module

  • Software Engineer

    Dec 2020 - Apr 2021

  • Trainee Software Engineer

    Mar 2020 - Dec 2020
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  Tech Mahindra

  Aug 2021 - Dec 2023

  Software Engineer

  1.Experienced Quality Assurance professional adept in both manual and automated testing methodologies, with a focus on ensuring the robustness and reliability of software systems. 2.Proven track record in testing various facets of salon management systems, encompassing both frontend and backend functionalities. 3.Worked as hybris developer throughout the SDLC on multi-country multi-currency site