Suresh Kumar Pakalapati

Suresh Kumar Pakalapati

System Administrator

location of Suresh Kumar PakalapatiHyderabad, Telangana, India

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  • Timeline

  • About me

    Manager - Service Delivery at Cognizant

  • Education

    • Osmania University

      2004 - 2005
      B.Ed Maths,English,ComputerEducation

      Bachelor of Education

    • Kakatiya University

      2000 - 2003
      MECs Maths, Electronics, ComputerScience
  • Experience

    • N.K.Electronics

      Oct 2006 - Sept 2010
      System Administrator

      System Administrator (Linux)• Worked on Installation and Configuration of RHEL, FEDORA, UBUNTU Servers• Configured and maintained the Network Linux Services DHCP, NTPD, NFS, FTP, SAMBA, APACHE, MAILSERVER, PXE, RSYNC,NAGIOS• Configured and maintained the Linux Security Services PAM, TCPWRAPPERS, IPTABLES, SELINUX• Created and administered the user, group accounts• Configured and administrate SendMail, IMAP, and POP3• Worked on: o Kernel compilations for server consolidation on Linuxo Installation and Configuration of RDBMS like Oracle, MySQL and PostgreSQLo Installation & Configuration of VIRTUALBOX products for Virtual Machine Workstations, Serverso Local and Remote Data Base Administration (Installation, Backup, Restoration)Facilitating activities of team hiring, performance appraisal and training Suggested technical solution and support for clients on technical basis and working in different phases of the project Highlights. Show less

    • Patni Computer Systems

      Sept 2010 - Mar 2011
      Senior Systems Engineer

      Senior Engineer Infra MgmtFacilitating smooth recovery of services & least downtime for client by leading the outage calls and effectively managing escalations; promptly resolving problems & issues (bridge management) Driving timely closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; conducting trend analysis to avoid recurrence of issues; tracking project metrics; attending production readiness reviews for projects; performing daily/ weekly/ monthly reporting. Show less

    • Cognizant

      Mar 2011 - Jun 2020

      Manager - Service DeliveryGrowth Path: Mar'11-Jun'15: Tech. Lead Jun'15-Jul'19: Associate Operations Manager Jul'19-Jun'20: Manager Service Delivery Key Result Areas: Mentoring and training juniors in Linux/Unix for project build activities Developing & implementing plans to improve delivery standards; defining service standards and ITIL based guidelines for excellent service delivery Monitoring SLAs, ensuring timely closure of priority tickets, resolving escalations, migrating systems to upgraded versions to maximize efficiency Show less

      • Manager - Service Delivery

        Jul 2019 - Jun 2020
      • Associate Operations Mgr

        Jul 2015 - Jun 2019
      • Technical Lead

        Mar 2011 - Jun 2015
  • Licenses & Certifications

    • Diploma In Hardware & Networking Technology

      Datadot Software Soutions
      Jan 2005
    • हिन्दी प्रतिभा परीक्षा

      समथा हिंदी प्रचार विभाग
      Mar 1995
    • RedHat Certified System Administrator

      Red Hat
      Sept 2010
    • ITIL® Foundation Certificate inIT Service Management

      PeopleCert
      Apr 2013
    • Administration(Linux)+Networking(MCSE,CCNA,PIX)

      Sun Marss Technologies
      Aug 2005
    • TypeWriting English Lower (30 W.P.M)

      State Board of Technical Education and Training
      Jan 2001
    • IBM Certified Associate System Administrator - AIX 7

      IBM
      Aug 2014
    • AWS Certified Solutions Architect - Associate

      Amazon Web Services (AWS)
      Sept 2018
      View certificate certificate
    • Microsoft Certified Professional

      Microsoft
      Feb 2006
  • Honors & Awards

    • Awarded to Suresh Kumar Pakalapati
      Outstanding Achiever Cognizant(Kaiser Permanente) Mar 2017 “Outstanding Achiever” for exemplary performance in 2017 – “Kaiser Permanente”
    • Awarded to Suresh Kumar Pakalapati
      The Feather In The Cap Cognizant(TheHomeDepot) Mar 2015 “The Feather In The Cap” for Outstanding Performance and Lasting Contribution in 2015 “The Home Depot”.