Suresh Kumar Pakalapati

Experience

• 

  N.K.Electronics

  Oct 2006 - Sept 2010

  System Administrator

  System Administrator (Linux)• Worked on Installation and Configuration of RHEL, FEDORA, UBUNTU Servers• Configured and maintained the Network Linux Services DHCP, NTPD, NFS, FTP, SAMBA, APACHE, MAILSERVER, PXE, RSYNC,NAGIOS• Configured and maintained the Linux Security Services PAM, TCPWRAPPERS, IPTABLES, SELINUX• Created and administered the user, group accounts• Configured and administrate SendMail, IMAP, and POP3• Worked on: o Kernel compilations for server consolidation on Linuxo Installation and Configuration of RDBMS like Oracle, MySQL and PostgreSQLo Installation & Configuration of VIRTUALBOX products for Virtual Machine Workstations, Serverso Local and Remote Data Base Administration (Installation, Backup, Restoration)Facilitating activities of team hiring, performance appraisal and training Suggested technical solution and support for clients on technical basis and working in different phases of the project Highlights. Show less

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  Patni Computer Systems

  Sept 2010 - Mar 2011

  Senior Systems Engineer

  Senior Engineer Infra MgmtFacilitating smooth recovery of services & least downtime for client by leading the outage calls and effectively managing escalations; promptly resolving problems & issues (bridge management) Driving timely closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; conducting trend analysis to avoid recurrence of issues; tracking project metrics; attending production readiness reviews for projects; performing daily/ weekly/ monthly reporting. Show less

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  Cognizant

  Mar 2011 - Jun 2020

  Manager - Service DeliveryGrowth Path: Mar'11-Jun'15: Tech. Lead Jun'15-Jul'19: Associate Operations Manager Jul'19-Jun'20: Manager Service Delivery Key Result Areas: Mentoring and training juniors in Linux/Unix for project build activities Developing & implementing plans to improve delivery standards; defining service standards and ITIL based guidelines for excellent service delivery Monitoring SLAs, ensuring timely closure of priority tickets, resolving escalations, migrating systems to upgraded versions to maximize efficiency Show less

  • Manager - Service Delivery

    Jul 2019 - Jun 2020

  • Associate Operations Mgr

    Jul 2015 - Jun 2019

  • Technical Lead

    Mar 2011 - Jun 2015