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Meshac Smith

Meshac Smith

Ramp Agent

location of Meshac SmithHenrico, Virginia, United States

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  • Timeline

  • About me

    IT Support Specialist at Virginia Commonwealth University

  • Education

    • Southern New Hampshire University

      2019 - 2021
      Bachelor's degree Information Technology

    • Southern New Hampshire University

      2016 - 2019
      Associate's degree Information Technology 3.3

    • Virginia Commonwealth University

      2021 - 2025
      Bachelor's degree Information Technology

  • Experience

    • Delta Air Lines

      May 2012 - Aug 2014
      Ramp Agent

      Maintain airline and airport safety, policies, and procedure, and extraordinary customer service by assisting customers in a timely manner. In collaboration with team, responsible for completing ground servicing and communicating with pilots to marshal airliners.

    • Alorica

      Aug 2014 - Dec 2014
      Customer Technical Support

      Assisted customers with resolving technical issues and scheduling minor repairs to hardware and software. Following up via phone or email to ensure that the customer isn’t having anymore difficulties.

    • Executive Valet Parking

      Jan 2015 - Jan 2016
      Automotive lot attendant

      Effectively and efficiently provided exceptional customer service for traveling clients and reacted promptly tocustomer problems by providing solutions. Conducting weekly reports, updating customer profiles and supporting administration.

    • First Nation Jordan Reses

      Feb 2016 - Mar 2019
      Warehouse Technician/Data Entry

      Compile, review and maintain data purchase orders and other necessary documents. Verify reports of audits,shortages and shipments in compliance with policies. Support social projects by providing solutions to enhance productivity of the facility and confirm quality assurance. In addition, as a member of the Data Entry team, tasked with processing more than 80 medical supply orders daily and checking orders for accuracy.

    • Capital One

      Jul 2019 - Jun 2020
      Account Specialist

    • Amazon

      Jun 2020 - Aug 2020
      Delivery Driver

    • Dealer Tire

      Sept 2020 - Apr 2021
      Delivery Driver

    • Virginia Commonwealth University

      Aug 2021 - now

      Promotion - ability to handle higher classification of problems to resolve to create tickets for further investigation. Provide technical support for VCU faculty, staff, and students over the phone through a ticket queue for the IT Support Center.

      • IT Support Specialist

        Sept 2022 - now

      • Jr. IT Support Technician

        Aug 2021 - Sept 2022

  • Licenses & Certifications