Experience

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  Verizon wireless (worldwide wireless)

  Sept 2011 - May 2013

  Business government customer operations specialist

  ● Leading in the Business Government Customer Operations department● Responsible for handling all Enterprise and Government customer issues related to their wireless account● Researched and resolved billing and service equipment issues● Analyze customers' accounts while taking inbound and outbound calls● Tier 1 & Tier 2 troubleshooting, building accounts for new, existing, and migrating customers● Track, manage, and document accounts for company records● Account investigation regarding fraudulent activity Show less

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  Creative touch interiors cti

  May 2013 - Jul 2015

  Ordering processing specialist

  ● Responsible for receiving and processing incoming work orders● Maintaining records and compiling reports● Translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation● Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry● Interacts with internal and external customers daily through clear and concise written and oral communication

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  European wax center

  Nov 2015 - Aug 2022

  Esthetician/ wax specialist

  ● Greeted clients and provided information on wax services● Escorted clients to procedure rooms and explained procedures● Sterilized instruments and arranged for wax products to be used in procedures● Ensured cleanliness and sanitation of counters, beds, and procedure rooms● Provided clients with all waxing service● Used knowledge of store products and services to build sales

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  Nellons-paige group, inc.

  Jun 2020 - Mar 2022

  Program manager, strategic community initiatives (remote)

  ● Provided end-to-end support for community engagement's strategic initiatives● Researched and studied clients' business functions and understood the client's responsible person for communityaffairs/corporate partnerships● Demonstrated practical application of relationship building, organization, decision-making, execution, and accountability toensure the continued integrity and performance of community engagement's strategic initiatives● Completed assignments and projects on time within budget to satisfy the assignments/project criteria and goals Show less

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  Catholic charities senior communites

  Aug 2022 - now

  Applicant coordinator

  -Ensured applications for admission were reviewed and processed into the Centralized Waitlist database_ Maintained and managed waitlist preference per the Tenant Selection Plan in the Central Applications Database- Maintained and managed electronic and manual files pertaining to Applications and Wait for List processes- Reviewed applications received and contacted applicants to explain and confirm interest in CHS services- Processed CHS paperwork, including initiating a referral to AERS for Assessment and assigning applicable CHS preferencecodes Show less

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  Coursecareers

  Dec 2022 - Mar 2023

  Sales development student

  CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.I learned everything about the basics of sales development to prepare myself for an SDR Internship.Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, EtcSkills: Cold Emailing · Sales Cycle Management · Sales Prospecting · Sales Development · Demos · Cold Calling · Customer Relationship Management (CRM) · Sales Presentations · Researching · Customer Demos Show less