Experience

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  Enterprise rent-a-car

  Jan 2014 - Jan 2014

  Rental reservation specialist
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  The advisory board company

  Aug 2015 - Dec 2015

  Data analyst
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  Gc services

  Jan 2016 - Aug 2017

  Debt collector

  Student loan collections. Made payment arrangements for current, past due, and collection accounts. Utilized mediation and problem-solving skills to meet revenue goals.

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  Titan health management solutions

  Aug 2017 - now

  As a dynamic professional in the role of Client Success Manager at Titan, I am dedicated to overseeing the seamless onboarding process for our new clients. With a focus on maintaining positive relationships with external clients, I ensure effective communication and act as a liaison between Titan and key stakeholders. A key aspect of my responsibilities includes delivering insightful feedback to the Director, highlighting opportunities for revenue cycle improvement from the client's perspective. I consistently provide monthly and ad-hoc reporting to clients, building trust through confident leadership and timely communication. Leveraging my expertise, I collaborate with internal teams to enhance outcomes, communicate customer issues, and improve processes. I stay abreast of industry coding, reimbursement audit, payer billing, and appeal policies, adhering to compliant coding, billing, and reimbursement regulations. Show less Supervises a team of 35 collectors and 1 biller for a Large 28 facility hospital system that ranges over 3 states. Oversee and coordinate teams for extension of business that has 1 supervisor and 10 direct reports Responsible for determining workflows, identification of trends, and managing inventory to stay in compliance according to client SLA’s. Responsible for coordinating with client directors to manage expectations and ensure account level accuracy. Responsible for creating and presenting monthly/quarterly/yearly reports to clients and Titan CEO. In addition, responsible for verifying and reporting accurate revenue collections invoicing and hourly invoicing. Have also become a consultant for the addition of new clients to manage expectations and provide expertise on sales calls. Show less

  • Client Success Manager

    Feb 2024 - now

  • Revenue Cycle Supervisor

    Mar 2021 - Feb 2024

  • Collections Specialist IV Lead

    Jul 2019 - Mar 2021

  • Collections Specialist

    Aug 2017 - Jul 2019