Experience

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  Just brakes

  Jun 2006 - Apr 2009

  Payroll administrator

  • Collecting and processing timecards each pay period• Review employee work charts, timesheets, and timecards to ensure that information is properly recorded and that records have the signatures of authorizing officials• Computes and disburses wages and salaries, deductions, taxes and other withholdings. • Posts payroll data and prepares routine reports and/or payments to government agencies, insurance companies and others as well as interoffice advances and pay allowances• Calculates and processes special checks, reviews, edits and makes corrections and adjustments as needed.• Review computer reports listing timecards that cannot be processed because of errors, and contact the employee or the employee’s supervisor to resolve the problem. • Responsible for informing managers and other employees about procedural changes in payroll policies.• Record changes in employees’ addresses; close out files when workers retire, resign, or transfer; and advise employees on income tax withholding and other mandatory deductions• Periodically prepare and mail earnings and tax-withholding statements for employees’ use in preparing income tax returns• Knowledgeable of changes in tax and deduction laws for most of the US.• Vast knowledge of the ADP and Paycom payroll systems• Creating spreadsheets and databases for use of record keeping purposes. Show less

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  Texas capital

  May 2009 - Mar 2010

  Collateral specialist
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  Coach america

  Jan 2010 - Jan 2010

  Payroll clerk
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  Coach america

  Mar 2010 - Dec 2010

  Payroll clerk
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  Rochester sensors

  Apr 2011 - Jul 2015

  Csr

  • Contracted to work with Customer Service Director to assist in various business administrative acitivties – hired to the company in 5 months.• Closely worked in the customer service department answering phone calls for their customer regarding different products being offered by the company, including some technical support and pricing information• Assisted in order entry into the Microsoft AX software which entailed data entry and product inquiries• Assisted Chief Officers in the company with various software reporting programs and creation of reports and databases to assist in special projects and meetings • Take phone calls from key customers and engineers to assist with necessary products that Rochester Gauges offers for the application of that company’s choice.• Assist in training of new team members.• Assist in software changes and compliance within department Show less

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  Time warner cable

  Sept 2015 - Apr 2019

  Supervisor

  • Participate in employee selection, training, and development.• Continual monitoring of ACD thresholds and team’s activities to assure compliance with department standards.• Develop processes and training programs that will proactively improve call handling, increase first call resolution rate, decrease or eliminate controllable calls and recognize cost reduction potential.• Review and analyze statistical reports to manage teams’ productivity.• Ensure team is adhering to schedule so as to meet and exceed service level objectives.• Increase team productivity and motivation.• Conduct weekly team meetings to keep team members up to date on latest information.• Assist team with escalated customer issues.• Conduct quality control phone call monitoring to evaluate TSS performance, identify strengths and weaknesses and ensure that a high quality of work is being performed.• Provide one-on-one coaching and development for each team member on a consistent and timely basis.• Prepare annual evaluations and provide monthly feedback.• Maintain professional customer service skills at all times and provide 100% satisfaction on each customer contact (internal and external customers.• Support and encourage all company policies with disciplinary actions as required.• Develop reward and recognition programs to motivate team.• Ensure Kronos payroll system is properly accounted for and accurately updated for team.• Perform other duties as assigned by management. Show less

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  Wimmer solutions

  Mar 2020 - Jan 2022

  Support engineer - azure subscription

  Vendor/Support Engineer • Wimmer Solutions • Irving, TX• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.• Act internally as a customer advocate.• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.• Advise customers on how to gain additional value from their Microsoft products.• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Show less

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  Globe life

  Aug 2021 - now

  Supervisor customer care

  Experienced Customer Care Supervisor with knowledge of payroll and various accounting duties.• Participate in employee selection, training, and development.• Continual monitoring of ACD thresholds and team’s activities to assure compliance with department standards.• Develop processes and training programs that will proactively improve call handling, increase first call resolution rate, decrease or eliminate controllable calls and recognize cost reduction potential.• Review and analyze statistical reports to manage teams’ productivity.• Ensure team is adhering to schedule so as to meet and exceed service level objectives.• Increase team productivity and motivation.• Conduct weekly team meetings to keep team members up to date on latest information.• Assist team with escalated customer issues.• Conduct quality control phone call monitoring to evaluate TSS performance, identify strengths and weaknesses and ensure that a high quality of work is being performed.• Provide one-on-one coaching and development for each team member on a consistent and timely basis.• Prepare annual evaluations and provide monthly feedback.• Maintain professional customer service skills at all times and provide 100% satisfaction on each customer contact (internal and external customers.• Support and encourage all company policies with disciplinary actions as required.• Develop reward and recognition programs to motivate team.• Ensure Kronos payroll system is properly accounted for and accurately updated for team.• Perform other duties as assigned by management. Show less