Experience

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  (kna) kenya news agency

  Jan 2013 - Mar 2013

  Communication trainee

  • Developing content for social media campaigns and observances• Edit and format photos and videos for social media and web• Compiling and updating media contact lists• Prepare media reports on assigned subjects• Identify and research opportunities to share the agency’s stories with relevant media outlets.• Writing of press releases and media outreach• Assist with media interview scheduling and coordination• Minute taking• Create and manage PowerPoint presentations• Report preparation for meetings and presentations• Event planning and coordination• General administrative and communications support as assigned Show less

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  Centre for reverse logistics & supply chain studies

  Jan 2016 - Nov 2018

  Customer support officer

  Lead generation - contacting potential customers & informing them about services Updating students information in the CRM Resolving customer complaints and disputes Highlighting customer issues that require escalation Keeping records of calls and relevant details Coordinating lectures & travel arrangements for tutors Tracking and maintaining customer interactions, transactions, comments, and complaints.

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  Colnet limited

  Jan 2019 - Mar 2020

  Customer service officer

  • Managing the switchboard, screening and forwarding incoming calls to appropriate personnel • Managing transport logistics within the company• Event organizing• Updating appointment calendars and scheduling meetings, appointments for the directors• Mail distribution• Monitoring stock and office supplies & ensuring timely requisition

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  County assembly of kisumu

  Mar 2020 - now

  Public relations and communication officer

  • Developing and executing communication strategies to enhance public awareness of Assembly activities.• Managing media relations, including drafting press releases and coordinating interviews with key stakeholders.• Organizing successful events and initiative to promote civic engagement and community participation in the legislative process.• Maintaining positive relationships with internal stakeholders, including Assembly members and staff, to ensure smooth operation of daily activities• Managing protocol for high level events and engagements.• Creating informative and engaging content for social media platforms, blog posts and website.• Production of a variety of publications and promotional material, including bulletins, brochures, fliers, magazines, strategic plans and communication policies. Show less