Song Ing Tey

Experience

• 

  STMicroelectronics

  Sept 2006 - Sept 2013

  Organisation : ICT Manufacturing Competence Centre , Shop floor Systems & Process Control Roles and Responsibilities:• Work as IT solution system analyst to develop high quality manufacturing software with agile methodology. • Involve actively to the software development cycle, from design to implementation and test, on new projects or evaluative maintenance on existing Java Web application • Involve in Requirement Analysis, Project Planning, Designing, Developing, Quality Assurance, Implementing, Coordinating, Change Management and Incident Management. • Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.• Collaborate with business analyst and product owner to review the Software Requirement Specification document . • Create test case for Internal Validation Test and User Acceptance Test• Create Software Design Description document and Software Architecture Description document• perform the system testing, regression testing , non-regression testing during Internal Validation Test.• Participate as key developer for 3rd level support on 24/7 basis to the production system whenever needed.• Strong working relationship with product owner, business analyst and local IT supports from Agrate Brianza and Catania (Italy), Crolles, Rousset and Tours (France), and in Singapore. Show less Organisation : ICT Manufacturing Solution Group , Service Delivery , CAM Model & UI Roles and Responsibilities:• Work as Manufacturing Execution System (WORKSTREAM) owner and responsible for deployment of standard manufacturing solutions, risk management and incident management and change management. • analysing user requirement and data model, designing solution with flow chart and integrating existing software product. • Customizing the existing programs by analysing and identifying areas of modification . • Documenting end-user requirement, business rule, data modelling specification, user guide and troubleshooting manual for 1st level support. • Conducting test plan for each patch level of system maintenance.• Creating manufacturing productivity report by using reporting/Dispatching tool, Advanced Productivity Family, from AMAT/Brooks • Troubleshooting the system error by analysing the system configuration and real-time testing. • Providing training to key users for designated Manufacturing Execution System (WORKSTREAM) solution.• Participate as system engineer for 2nd level support on 24/7 basis to the production system whenever needed.Achievement:• Lead a team to merge the EPI module into full production module for enhancement of production planning and OEE data capturing.• Participate as WIP module leader for Merge Ang Mo Kio Fab (MAF) project by restructure and standardize the process and data modelling. Award:• STAR 2011 - ST Annual Recognition (Organizational effectiveness and efficiency – Bronze Award) Show less

  • Senior System Analyst

    Oct 2010 - Sept 2013

  • Service Delivery Engineer (CAM)

    Sept 2006 - Sept 2010
• 

  Singapore Post Ltd

  May 2015 - Aug 2018

  Senior System Analyst

  Organization : Group TechnologyDepartment : Regional Group LogisticRoles and Responsibilities:•Work as Level 1 & Level 2 IT support for Regional Ecommerce Logistic system.•Work as Business Analyst to study As-is process and define a target To-be process for regional project through workshop.•Involve in Requirement Analysis, Project Planning, Designing, Quality Assurance, Implementing, Coordinating, Change Management and Incident Management.•Identify application problem by conferring with end-user; evaluating procedures and processes.•Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.•Collaborate with end user and product owner to review the Software Requirement Specification document•Create test case for Internal Validation Test and User Acceptance Test•Create System Troubleshooting Manual and System User Manual•Create Software Design Description document and Software Architecture Description document.•Provide training to country end user and on-site support during project implementation phase.Project Involvements and Contributions:•API Management Solution and Patches – Patching Cadence vulnerability•HighJump WMS Automation & Performance Testing Project - perform Performance Testing on HighJump and Middle Layer to assess if current setup is able manages holiday peak period volume.•New Customer Onboard Project – Interface program for new customer onboard with tracking system.•Key Account Management – B2B Data integration •Auto Billing Project – Automate the billing date flow form operation system and provide Philippine on-site support•Intra-company Billing Project – Intra-company billing process re-engineering by automate the billing data flow from production system.•Singapore Parcel Billing Project – Billing process re-engineering by system replacement.•Billing Operation System end user training – business trip to Philippine , Malaysia , India Show less

• 

  Boon Software Consulting

  Aug 2018 - Jun 2021

  Project Analyst

  Organisation: Professional Service TeamRoles and Responsibilities:• Performing role of project manager, business/system analyst and Logistic Suits Solution consultant• Work as Project Manager for Logistics Suits Solution include warehouse management system , order management system and transport management system implementation project . • Leading project planning sessions and ensuring projects meet deadlines• Coordinating staff and internal resources• Managing project progress and adapt work as required• Managing relationships with clients and stakeholders• Designing and signing off on contracts• Overseeing all incoming and outgoing project documentation• Participating in tender process i.e. design, submission and review• Designing risk mitigation plan• Conducting project review and creating detailed reports for executive staff• Optimizing and improving processes and the overall approach where necessary• Work as Business Analyst to study As-is process and define a target To-be process for Logistics Suits Solution implementation project through workshop. • Involve in Requirement Analysis, Project Planning, Designing, Quality Assurance, Implementing, Coordinating, Change Management and Incident Management. • Identify application problem by conferring with end-user; evaluating procedures and processes.• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.• Collaborate with end user to review the Software Requirement Specification document. • Create test case for Internal Validation Test.• Create System User Manual document for end user training during project implementation phase • Create Software Requirement Specification document during requirement study with customer. • Provide training end user and on-site support during project implementation phase. Show less

• 

  Kerry Logistics

  Jul 2021 - Oct 2022

  Assistant Regional Manager

  Position: Regional IL ITS Assistant ManagerRoles and Responsibilities:•Work as Project Manager for regional integrated logistics , warehouse management system implementation project . •Leading project planning sessions and ensuring projects meet deadlines•Coordinating staff and internal resources•Managing project progress and adapt work as required•Managing relationships with clients and stakeholders•Overseeing all incoming and outgoing project documentation•Involve in tendering process as well as pre-sales meetings with business units •Interact with the business stakeholders and subject matter experts in order to understand their problems and needs •Take part in SOP/EDI flow discussion with business stakeholders and define project plans for system implementation •Gather documents and analyses business needs and requirements from customers and internal users •Prepare requirement specification and interact with system architects and developers to ensure the project/system is properly implemented •Analyze the design of technical systems and business models•Partner with support team members to effectively delivery product changes and the transition of post go live support activities; provides escalated support assistance as required •Develop and execute plans for testing and training of the new system / feature •Carry out system integration test with developers , conduct UAT with operation teams and customers •Translate requirement from business unit to applications (e.g. FMS, TMS, WMS, etc), and provide technical support/advice to business unit for the application•Work with customers for new or changed business requirements •Liaise with other business unit to obtain timely support/advice for the applicationsProject Involvements and Contributions:•WMS Migration ( DC migration / Systerm version upgrade) •New Customer Onboarding Project - WMS Implementation •Last Mile Delivery System Implementation for SEA region•New Prospect Proposal - RFQ/RFP Show less

• 

  APL Logistics

  Nov 2022 - now

  Global Manager

  Organisation: IT Technology Service TeamPosition: FMS Manager II (Global)Roles and Responsibilities: • Key contact person as WebApps system / application team subject matter expert (SME)• Assist in monitoring, scheduling, application health assessments, incident management and proactive maintenance of one or more production applications or products•Identify, document and design business processes for automation•Setup, perform testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error and to resolve any potential issues for smooth business operations• Provide application training to Operations• Communicate with Operations and Commercials proactively to understand improvement / innovation opportunities, build strong partnerships in support of business / IT strategic plan and roadmap development• Build collaborative relationships across multiple cross-functional and geographically dispersed business and IT support teams• Produce and review SDLC documents such as technical solution, design specification, test case, and test plan, etc• Elicit, analyze and document business requirements in order to identify alternative solutions to a business need• Manage outsourced and contract service providers quality, performance and effectively in application support / enhancement / development delivery• Perform code review in specific application and system technology• Support and conduct SIT and UAT with other IT SME and end-users• Assist in preparation for deployment of changes in system to production• Define, automate build and deploy web applications using WAS and maintain source code with version control tools, i.e. GitLab, Jenkins• Perform regular application and data housekeeping with AMS assistances• Assist in preparing, conducting and evaluating RFQ/RFP, propose recommendation and produce assessment report• Act as L3 production support in problem resolution and implementation Show less