Mohammed Taher Ali

Experience

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  New Oriental Vision

  Jun 2014 - Jan 2016

  System Engineer

  • Coordinate activities, resources, equipment, and information.• Liaise with clients to identify and define project requirements, scope, and objectives.• Help and prepare project proposals, timeframes, schedules, and budgets.• Monitor and track the project’s progress and handle any issues that arise.• Act as the point of contact and communicate project status adequately to all participants.• Plan and execute allotted work within deadlines and maintain records of daily tasks.• Install, configure, upgrade, maintain, and support desktop systems.• Maintain server, Network printers, and other software and hardware peripherals. Take regular back-ups of server files and maintain disaster recovery operations. • Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.• Hardware Maintenance of individual user systems and Network printers.• Perform repairs and replacements of software and hardware peripherals.• Perform failure analysis and determine corrective action plans. • Oversee inventory management of software and hardware components. • Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities.• Performance Monitoring and Troubleshooting the Local Area Network.• Basic Cabling. Show less

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  Integrated Technology Work Solutions LLC

  May 2016 - Nov 2020

  Technical Support Engineer | Project Incharge

  • Worked with AMC and Operations departments as Desktop support, Network Support, and Projects Supervisor roles.• Handled multiple clients which involved in Oil and Gas, Educational, medical, legal and other clients by providing L1/L2 support in Desktop and Network assigned by the department head.• Responding to inquiries from staff, administrators, site personnel, etc. to provide technical assistance and support.• Active Directory, File server, server Backup, Print management, DHCP, DNS, Raid Configurations, Tape Drive Configuration.• Configuring and Maintaining Aruba manageable switches, Aruba central for Access points, servers, Network printers, and other software and hardware peripherals. • Network cabling cable dressing, Rack side maintenance, etc. • Installation/maintenance of PBX, Door access controls, CCTV cameras DVR, NVR, and other security systems. Show less

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  KBC Technologies

  Nov 2020 - May 2022

  Lead Technical Support Engineer @ Petroleum Development Oman

  • Providing Service Desk support to manage IT Assets, Incidents, and informational assistance.• Adding user accounts/PC/Laptops to correct OU, enabling locked user accounts, Roaming profileconfigurations, PC/Laptops whitelisting by using Manage Engine AD Manager and CISCO Identity Services Engine• Managing Microsoft Endpoint Configuration Manager (SCCM) to Deploy Operating System Images(Normal, Meeting room & Shared room Images), User applications and Printer drivers to PC’s/Useraccounts.• Install, configure, upgrade, and maintain Desktops/Laptops.• Run full/incremental backups of the computer's data which includes user profiles and archived emails,licenses, etc... to migrate the user computers/laptops in case of hardware upgrade or OS upgrade.• PC setup after the upgrade like user account log-in with provided credentials, mapping of requirednetwork drives, and configuration of Office (365) by adding the archived emails, printers, and required software.installations, etc.• Resolving Printer, shared drives, outlook, domain, and L1 network-related issues.• Coordinate with the L2/L3 team in case of any issues during the migration process for assistance.• Maintaining daily reports on organization tools. Show less

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  Scintillantinfotech

  May 2022 - now

  Information Technology Technician

  • Providing Service Desk support to manage 1000+ users, IT Assets, Incidents, and informational assistance.• Responding, providing resolutions for the user tickets, asset management, assigning tasks to other IT teams i.e. Back-office, Network, SAP, and Automation teams, and following up with them and other tasks by using Microsoft Manage Engine ServiceDesk Plus.• Adding user accounts, Desktops, and laptops to correct OU, enabling locked user accounts, Roaming profile configurations, and PC/Laptop whitelisting by using Manage Engine AD Manage, PAM 360, and CISCO Identity Services Engine.• Managing Virtual desktop infrastructure (VDI) Desktops using Citrix Director.• Attend L1 Network-related issues assigned by the network team. Show less