Alice Lai Ching Tan

Experience

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  Am Bank (M) Bhd

  Sept 2002 - Aug 2005

  Bank Teller

  Joined Am Bank as a Clerk-cum-Teller with day-to-day responsibilities such as performing Customer Service function, which range from ASSISTING customer on Banking operation, Hire Purchase and Assurance matters, plus Operating Teller/Counter function, include Daily Balancing of cash.

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  Scope Int’l (M) Sdn Bhd

  Sept 2005 - Jul 2008

  Global Operation Officer

  - Perform day-to-day operational tasks of trade finance transactional processing.- Liaise with SPOKE in HK on trade requirements and maintain good rapport with them at all times.- Ensure compliance with guidelines and policies governing trade finance operations, for example Money Laundering Prevention Policy, Operational Procedure, Sanctions Policy, etc.- Ensuring and monitoring workflows to ensure all transactions are processed within the agreed service levels agreement (SLA).- 2.5 years of working experience in migration of Trade Operations with hands on experience in Private Labelling (in-sourcing) and Agency Letter of credit (out-sourcing).- Experience in handling Letter of credit for several countries, such as UK, USA, India, Norway, Oman, Switzerland, Australia, Germany, Chile, Canada and Pakistan. (E.g. Union Bank of India, Central bank of India, and Lloyds bank)- Sound knowledge in SWIFT format.- Well versed in IMEX system. - Handle payment against Letter of Credit.- Report preparation and reconciliation of account.- Manage the training of one new joiner on an end-to-end basis to full completion. - Good statistical preparations and analytical skills.- Prior releasing of deal need to display work done and counter; check for accuracy and compliance.- Clarifying ambiguous statement appearing in the L/C.- Tracing the unpaid settlement- Requesting for status of payment.- Contacting correspondent bank in US/Japan/UK for settlement enquiries.- Conveying message to advising bank/negotiating bank effectively.- Authorized authority for transactions which within USD100, 000.00- Knowledge of UCP600 Show less

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  DBS BANK LTD

  Aug 2008 - Mar 2011

  BANK EXECUTIVE

  - Deliver personalized service over the telephone to customers on trade products, i.e. letter of credit and inward bill under L/C, settlement and services enquiries in an effective and efficient manner. -Ability to understand customers’ needs and provide appropriate solution and attention. - Consistently deliver quality service to our customers to achieve total customer satisfaction. -Processing plus system input and documents/applications checking related to Trade Services & Remittance transactions-Data and information verification, receiving and dispatching of documents, answer enquiry from internal and external customers and liaison with service provider. -Prepare regulatory and management reports.-Escalate any exception, problem, error and abnormal transaction identified during processing to supervisor. -Suggest improvement opportunity to supervisor where applicable. -Process all import transaction in accordance with the bank’s operational procedures.-Processing of L/C reimbursement claims and refinancing.-Processing of Guarantee/performance bond issuance (for government board)-Processing of payment inward bill under L/C.-Handling of swift message to issuing bank, negotiating bank and correspondent bank.-Processing miscellaneous for guarantee and L/C payment (i.e. tracer, book off and daily reconciliation) -Handle and liaise with internal & external customers on payments queries/ issues-Manage customer expectation in resolving the queries/ issues within acceptable turn-around time Show less

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  Scope International

  Jun 2011 - May 2017

  Assistant Manager

  - SAME AS THE ABOVE (From 2005 to 2008) with additional tasks below.- Specialize of export correspondent trade finance (i.e. L/C advising/confirmation, discounting/ negotiation, collection, pre-shipment financing & etc) for trade transactions (mainly in Commodity Team of Trade Hong Kong). - Have previous experiences in performing payments/funds transfers and booking for trade transactions. - Well versed in Magellan system (TD/OTP).- Involved in preparation of trade export correspondent presentations and training of new hires and existing staffs.- Verify transactions processed by Associate processors and release those that fall within own delegated release authority (USD300, 000.00). - Assist the team management in overseeing the daily operations of the team and contribute towards meeting the team's objectives - Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility). - Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.- Contribute to the development of associate processors by guiding, coaching, motivating, supporting and assisting selected number of associate processors - Handle several of problems, complaints and irregular cases of operational issues with minimum impact on customer service and risk- Key Control Standards Assessment within department with nil over dues.- Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.- Knowledge in URR725, URC522 & URBPO750 Show less

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  Sumitomo Mitsui Banking Corporation (Malaysia) Berhad

  May 2017 - now

  · ​Complete new profiles for prospective clients, review and update profiles for existing clients in adherence to the review schedule and ensure all profiles are properly signed off· Gather and analyse information independently· Verify customer identity and related documentary proof· Follow up with the relevant parties on outstanding issues and documentation· Conduct due diligence check via World Check, Company Search, Fircosoft, Actimize and Google. · Ensure all Profiles together with the related documentary proof are properly filed· Ensure accurate and timely Management Information reporting.. Knowledgeable about local anti-money laundering (AML) processes and procedures. Show less -Work closely with stakeholders across the Corporate and Investment Banking business (front, middle and back office)-Liaise with Relationship Managers, Client onboarding and the client for the necessary documents for KYC Due Diligence, rectification, amendment and account closing/opening.-Perform KYC Due Diligence for on-boarding and KYC Review on the existing customer (not limited to perform necessary screening against corporate, personal identification, i.e. World-Check risk intelligence, Fircosoft and Google searches but including assess the risk of customer to the Bank by comply with the customer acceptance policy). -Ensure compliance of documents, information, local/regional regulatory, and internal/external guidelines.-Maintain/update the client’s account on the system and support the operation as and when require. Show less

  • Assistant Manager

    Jul 2022 - now

  • Senior Officer

    May 2017 - Jun 2022