Ernest Mika

Experience

• 

  Sipela's Palace

  Feb 2003 - Sept 2010

  Store Manager
• 

  Secure Data Solutions, Inc

  Nov 2010 - Mar 2012

  IT Support Engineer

  1. Maintain high standard of service quality across all customers. 2. Respond to any for Trend PC-Collin and Internet security Pro queries from users. 3. Logging calls for Tend all SecureData Clients country wide 4. Attending and resolving all technical queries for Trend PC-Cillin and Internet security Pro 5. Logging, Assigning, Accepting, Resolving and Closing calls on Radical 6. Liaison with technicians regarding calls that were logged 7. Follow up with the users to make sure the problem was resolved and if the user was satisfied with the services that Secure Data provided them with 8. Run Daily, weekly and monthly reports on Radical for stats purposes 9. Call management/monitoring with regard to contract SLAs 10. Any reasonable request in-line with supporting a customer 11. Further my career in supporting and studying all Trend Micro Enterprise products 12. Telephonic and/ or on-site support for Secure Data customers Show less

• 

  InfoGuard

  Mar 2012 - now

  Main purpose of jobTo provide technical support to company clients to help them resolve any Information Security problems as per the clients contract. Reporting to the Technical managerMain responsibilities1. Respond to enquiries from clients to help them resolve any Information Security problems.2. Maintain a log of any Information Security problems detected and the action performed.3. Support clients in deploying of Information Security by providing any necessary training and advice.4. Escalate to the technical manager where problems cannot be resolved in-house or the process has failed.5. Recommend suitable Information Security procedures where these might improve performance.6. Keep your product certification up to date as agreed in the training schedule.7. Provide the customers with regular quality reporting as per the client’s contract.8. Preform any reasonable task the technical manager requests. Show less 1. Response to enquire from the staff to help resolve any hardware and software problems.2. Maintain a log of any software of hardware problem detected.3. Support users in the use of computer equipment by providing any necessary training and advice in the Technology under my custodianship4. Maintain a list of onsite Technology support personal who may be required to assist in resolution of any technical problems.5. Arrange for external technical support where problems cannot be resolved in-house.6. Recommend suitable software and hardware systems where there might improve performance7. Knowledge of Security Software Support, Skills and Experience required.8. Good Interpersonal Skills.9. Good Security Analytical Skills.10. Wide knowledge of Office Software Applications Show less

  • Support Team Leader

    Sept 2012 - now

  • Onsite Technician

    Mar 2012 - now
• 

  Sintrex

  Nov 2014 - now

  Junior Engineer
• 

  Mika & Son's Funeral Parlor - Projects

  Apr 2018 - now

  Managing Director
• 

  DataTegra (Pty) Ltd

  Apr 2018 - Dec 2020

  Technical Support Engineer
• 

  First Distribution

  Jul 2023 - now

  Cybersecurity Pre-Sales Engineer