Zaheer Ahmed

Experience

• 

  IBEX | Global

  Oct 2010 - Oct 2011

  Customer Support Executive

  Provide Customers ServicesBest behavioral personClient feedback team expert

• 

  Freelance Trainer

  Nov 2011 - Jun 2022

  Professional Trainer and Coach

  Training on SalesTime ManagementHuman ManagementEffect RealizationEmployee ManagementMS ExcelMS Power pointCharacter ManagementBusiness DevelopmentUp selling TechniquesCrises ManagementSelf Motivation and Career Grooming

• 

  Sybrid Private Limited

  May 2012 - Jun 2014

  Training And Development Officer

  Training of New HireSystem and Application TrainingSales TrainingNeed base trainingsPost TrainingResource development trainingsOrganization structure expertAnalysis and developmental of Training departmentExcel Course learning expertContent management expertContent development expertClient POCTraining dept. POC

• 

  Axact

  Jul 2014 - May 2015

  Internal Auditor - Business Unit

  Audit on salesCompliance check on salesAnalysis on salesRisk managementQuality control on sales

• 

  Sybrid

  Jul 2015 - Aug 2016

  Certified Senior Supervisor Operations at Branchless Banking (Easypaisa Telenor Pakistan project)

  Manage BU SalesClient ManagementSystem and ProcessTraining on sales techniquesReporting & Analysis on organizations goalOrganizational projectsCustomer base CRM expertQuality ManagementNPS ManagementProduct analysis on salesBusiness development expertCustomer's feedback analyst

• 

  Axact

  Sept 2016 - Apr 2019

  Team Lead

  - Leading Work force management & MIS.- Analysis on business development.- Forecasting.- Ad hock basis reports.- Payroll & Incentives working.- Resources development.- Data analysis.- Performance Management.- CRM Management.- Compliance Check.- Chat Support Team.- KPIs expert.

• 

  Tech Exons

  Jul 2019 - Dec 2019

  Team Lead

  Supervise a Team more than 26 users, establishing work procedures and process that support company and departmental standards, procedures, and strategic directives, managing talent through coordinating and facilitating training and identifying development needs, providing statistical and performance feedback, coaching and administered performance reviews for skill improvement, amalgamation with HR for screening, interviews and hiring candidates on requirements, building partnership and work collaboratively with internal and external resources. Show less

• 

  Glenmore Technologies

  Dec 2019 - Aug 2020

  • General Manager

    May 2020 - Aug 2020

  • Head of Business Development & Operations

    Mar 2020 - May 2020

  • Sales Manager

    Dec 2019 - Feb 2020
• 

  Prime Contracting Solutions

  Sept 2020 - Apr 2022

  General Manager

  Being a GM of a company, my responsibilities are overseeing daily business operations, developing and implementing growth strategies, training and enhancing skill set of employees, managing budgets and creating business opportunities, evaluating performance and overall productivity, analyzing financial reports and forecasting of overall business, creating PR and managing relationships with Government Officials of Sindh and Federal, handling a team of Land Acquisition as well as the construction team. I am also leading the whole project of Land Acquisition for “Thar Coal Block 1 Power Generation Company Pvt. Ltd” a subsidiary of Shanghai Electric. Show less

• 

  ZUE

  Jun 2022 - now

  • Senior Manager Service Quality & Regulatory & Corporate Affairs

    Jul 2024 - now

  • Manager Training and Quality

    Jun 2022 - Jul 2024
• 

  CPCG

  Feb 2025 - now

  Senior Manager Business Operations