Tyler Hardin

Experience

• 

  Frankel

  Jan 2015 - May 2015

  Account Services Intern

  • Focus on supporting account executives, account coordinators, the research team, and social media planners• Utilization of the US Census and Bureau of Labor Statistics in demographic and industry research and utilizing Excel to create data presentations• Assisting with SWOT Analysis creation/editing for research and proofreading/editing media plans for account coordinators• Collaborating with the Village Journal of Haile Plantation in creation and editing of listings• Data entry and transcribing for client meetings Show less

• 

  Darr Schackow Insurance

  Aug 2015 - Oct 2015

  Customer Service Representative

  • Make outgoing calls to insurance carriers, mortgage companies, and brokers• Assist with mortgage changes• Take/process client payments• Follow-up on client payments• Handle incoming client related phone calls• Heavy usage of Applied TAM, Zultys MXIE phone system, and InsureSign

• 

  University of Florida

  Oct 2015 - now

  • Provide level 3 IT workstation support• Act as administrator for several software suites/tools (NetMotion, Lenel, eDataManage, Axon, L3 SafeFleet, T&D, Knox, Keytracer)• Computer/laptop support and UFAD administration (Active Directory, Exchange, GPOs, networked print queues, network file space mapping and permissions)• Assist Workspace Management with UFPD images• Assist in the on-going functionality of all the law enforcement specific devices TSS supports• Create clear and precise documentation • Assist other TSS supported areas when needed Show less UFIT TSS SW• Assist end users with getting set up on supported equipment and software, familiarizing end-users with how to use the equipment and software, and with accessing end user accounts and files; assists end users with resolving software issues pertaining to supported software• Troubleshoot and resolve problems and provides maintenance for computers, printers, and other end user technology devices• Install and move computers, printers and other end user technology devices, including installing designated system images and application software• Documenting all work performed in the appropriate management information systems Show less UFIT TSS NE• Assist end users with getting set up on supported equipment and software, familiarizing end-users with how to use the equipment and software, and with accessing end user accounts and files; assists end users with resolving software issues pertaining to supported software• Troubleshoot and resolve problems and provides maintenance for computers, printers, and other end user technology devices• Install and move computers, printers and other end user technology devices, including installing designated system images and application software• Documenting all work performed in the appropriate management information systems Show less

  • End User Computing Specialist III

    Aug 2021 - now

  • End User Computing Specialist II

    Jan 2017 - Aug 2021

  • End User Computing Specialist I

    May 2016 - Jan 2017

  • OPS End User Computing Specialist

    Oct 2015 - May 2016