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Apurva Pandya

Apurva Pandya

Customer Service Manager

Followers of Apurva Pandya788 followers
location of Apurva PandyaSingapore

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  • Timeline

  • About me

    Experienced Customer experience, Risk and Outsourcing Professional

  • Education

    • St Mary

      -

    • Educational Institution

      1998 - 2003
      Bachelor of Commerce (B.Com.) Business Administration and Management, General

  • Experience

    • Bharti AXA Life Insurance

      Nov 2007 - Dec 2010
      Customer Service Manager

    • EBay

      Dec 2010 - Jun 2016

      • Head of Global Service Delivery, SEA

        May 2013 - Jun 2016

      • Manager Buyer Experience

        Dec 2010 - Apr 2013

    • Facebook

      Jun 2016 - Jun 2023
      Outsourcing Lead

      Lead outsourcing efforts across multiple business line, WhatsApp, Facebook, Sales and ServiceSupport location strategy efforts across APACLead security review initiatives to minimize outsourcing risk.

    • TikTok

      Aug 2022 - now

      • Content Risk Leader - Monetisation Intergrity

        Oct 2023 - now

      • Global Head of Vendor Governance - Monetisation Integrity

        Aug 2022 - Oct 2023

  • Licenses & Certifications

    • Green Belt