Heidi D.

Experience

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  US Navy

  Jun 2001 - Jun 2005

  Personnel Specialist

  • Submitted reports as scheduled, using MS Office and military database software• Maintained records and assets for fleet packages flown around the world• Completed multiple inventories of all detachment packages

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  U.S. Navy Reserve

  Sept 2005 - Feb 2009

  Personnel Specialist

  • Provided pay and entitlement information to Navy service members• Performed practical and technical office administration• Maintained databases, prepared executive reports and distributed information to various departments

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  TCAssociates

  Jun 2010 - Jun 2014

  Certified Medical Assistant

  • Demonstrated multitasking, while performing several assignments together without making mistakes• Provided guidance and instruction to military families on health and welfare benefit of Tricare• Managed over 1,500 patients’ records, while staying in compliance with Health Insurance Portability and Accountability Act (HIPPA)

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  Chesapeake Government Health Services

  Jun 2014 - Jun 2015

  Certified Medical Assistant

  • Successfully trained staff during the onboarding process, delivered training to enhance their technical know-how on the job, and training to enhance service delivery in the clinic• Performed the role of supervisor, which included constructing and constantly modifying schedules of four providers, who saw 20-30 patients each per day• Maintained records for over 500 patients, while keeping in the standards of confidentiality• Implemented the mental health portability (WIIR) on-site at clinic reducing the wait time for patients by 15 minutes per patient• Updated the Wounded Ill Injured Registry project team with weekly reports on the roll-out/project activities Show less

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  Virginia Beach City Public Schools

  Jun 2014 - Aug 2017

  Substitute Teacher

  • Facilitated courses in various subjects - lectures, discussions, and demonstrations• Effectively maintained order in a constantly changing and high stress environment• Proctored Standard of Learning (SOL) tests to over 200 students

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  Epic Government (formerly known as FSR)

  Aug 2017 - May 2018

  Community Program and Peer Network Coordinator

  • Identified, cultivated and maintained relationships with Naval Special Warfare community programs, Fleet & Family Support Center, benevolent organizations, and other private and public organizations• Developed strategic vision and planning for Peer Mentor Network, including internal and external initiatives and programs• Assisted in planning and development of 8 tactical squadrons post-deployment resiliency retreat and 12 workshops • Participated in SOCOM and NSWDG briefings regarding Family Support program and Peer Mentor Network weekly and monthly Show less

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  Mayvin, Inc.

  May 2018 - Feb 2020

  Program Administrator

  • Responsible for the strategic planning, implementation, coordination, and control of activities within Naval Special Warfare Development Group TACDEVRON ONE family program development functions• Managed support for 277 squadron members (AD/Augmentees/GS/Contractors) and their families• Facilitated Indoc, Pre-deployment briefs, and various workshops throughout the year• Independently analyzed and assessed development and learning of programs through periodic evaluation to determine training program effectiveness • Planned and developed Resiliency/Reintegration Seminar within the cost of $18,476.36• Formulated and developed squadron spouse seminar to ensure that spouses and families are properly prepared to deal with the emotional, physical, and psychological impacts that are associated with military deployments• Strategically identify, cultivate, and maintain relationships with Naval Special Warfare community programs, Fleet & Family Support Center, benevolent organizations, and other private and public organizations Show less

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  Booz Allen Hamilton

  Mar 2020 - now

  • Ability to lead, develop, and write statements of work and sole source justifications• Maintain correspondences, organizational calendars, distribution lists, deliverables, and project timelines• Managed planning budget, scope management, dependency management, and risk management for two contracts totaling over $21 million • Facilitate communication among project teams, stakeholders, and management, ensuring everyone has the latest project updates, milestones, and risks• Track project progress, monitor key performance indicators, and ensure project is on schedule and within budget to stay on target for profitability • Collaborate with the quality assurance team to develop and implement quality control processes• Wrote the Project Management Plan (PMP) for the Norfolk 5G Afloat and Ashore Enhanced contract• Maintain hardware/software inventory• Procure hardware and software for client • Active purchase card holder for Booz Allen Hamilton, responsible for purchasing, using online purchasing application, completing monthly purchase card reports Show less • Defines and manages Pain Assessment Screening Tool and Outcomes Registry (PASTOR) project scope and objectives based on the needs combined with clinical understanding of the requirements• Facilitates project meetings, and runs continuous production testing for Defense Health Agency CarePoint platform of PASTOR to ensure standards are met• Wrote the standard operating procedure for Naval Medical Center Portsmouth (NMCP) PASTOR• Augment knowledge management tools to enhance the user experience, train the pain clinic team members, and help resolve technical issues• Manage CarePoint initial assessments while incorporating follow-up assessments while incorporating follow-up assessments for patient care in the NMCP Pain Clinic, resulting in decreased pain and increased functionality• Decrease dictation in the pain clinic for pain doctors by 25 hours per week• Evaluate and implement process change for Interdisciplinary Pain Medicine Clinic (IPMC) sending assessments to patients• Created online acupuncture and elimination diet templates/assessments for IPMC to be effective, resulting in reduction of 15 hours per week spent sending email assessments• Serves as a liaison to interpret business requirements and technical issues with CarePoint platform• Gathers Defense Health Agency (DHA) client with customer data for performance metric utilization and visualization in Tableau• Develop executive level reports to review monthly accomplishments (MS Office) Show less

  • DevSecOps Center of Excellence Program/Project Manager

    Mar 2024 - now

  • Program/Project Management Specialist, Associate

    Oct 2022 - May 2024

  • Information Technology Project Manager, Senior Consultant

    Mar 2020 - Oct 2022