Erin Jouliot M.A.

Experience

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  Gonzaga University

  Aug 2006 - May 2010

  • Provided a secure, healthy and inclusive community for nearly 75 university students • Acted as a first response resource for student emergencies • Ensured on going communication with residents and staff to maintain a community dynamic• Developed, marketed and managed on and off campus educational programs• Assisted students with roommate conflicts, self-harm situations and academic struggles • Worked as a guest service representative providing a safe and enjoyable customer experience• Maintained Lifeguard, CPR and AED certifications, ensuring safety and well-being for patrons• Led a marketing campaign for events such as the Matt Madison Memorial Golf Tournament, and the Spring Triathlon, increasing participant levels by 56% • Answered questions on traveling and permanent art installations as a gallery attendant and docent, ensuring a positive guest expereince• Assisted at exhibition openings, lectures and events by providing gallery tours • Efficiently arranged mass mailings for promotional material, for over 2000 recipients• Helped catalog artwork in conjunction with biographical, historical and exhibition information

  • Resident Assistant

    Aug 2009 - May 2010

  • Rudolph Fitness Center

    May 2008 - May 2010

  • Jundt Art Museum

    Aug 2006 - Dec 2008
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  Accommodations Plus, Inc.

  May 2010 - Dec 2012

  Acted as a liaison between Seattle Cancer Care Alliance and Accommodations Plus administration to ensure strong communication and a positive working dynamic. Responsible for Office Staff Management, Human Resources, Accounts Receivable, and Revenue Cycle Management• Introduced new billing practices and organizational system including regulated A/R reporting and tracking conversations with brokers regarding follow-up; reduced A/R by 70% ($125K) within 4 months through strong broker communications, regulated billing cycles and follow-up• Documented over 120 organizational processes in order to set office procedural standards• Managed new hire on-boarding and orientation process; processed new hire paperwork; created standardized on-boarding and exit procedures• Managed six member team; maintained updated employee records and strict payroll budget• Implemented “green” scanning processes; increased available information while decreasing waste• Acted as an on-call leadership team member providing emergency support after hours Show less • Coordinated accommodations at the Seattle Cancer Care Alliance (SCCA) House for patients and their families being treated at the Seattle Cancer Care Alliance • Provided superb customer service in scheduling reservations and providing follow-up• Identified opportunities to improve client experience and reservation efficiency; implemented new reservation and check-in standards for staff, including new reservation sheet and system access to secure financial information, to reduce check-in time while increasing guest accessibility to information• Maintained HIPAA compliance certification; work to safeguard patient information • Developed Kitchen Host volunteer position in collaboration with Volunteer Services from the Seattle Cancer Care Alliance to bring in community members and organization to prepare meals for cancer patients and their families in accordance with our strict healthcare procedures Show less

  • Patient Accounting Lead

    Aug 2010 - Dec 2012

  • Operations Support Member

    May 2010 - Aug 2010
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  PATH

  Dec 2012 - Jun 2014

  • Ensured proper entry, storage and timely reporting of confidential employee data• Worked with Open Hire (an applicant tracking system), iVantage (HRIS), COBRA management, benefit broker sites (Premera, Kaiser CA, Kaiser, Group Health, Cigna, UNUM and Flex-Plan) and various eLearning portals to process any new hires or changes• Facilitated a quarterly "Community Coffee", educating attendees on PATH’s research and initiatives as a global health innovation leader• Collaborated extensively with the finance and IT teams to discuss and prepare for the HRIS and ADP system automatic file transfers for employee payroll• Began project evaluation to expand our Open Enrollment system to allow for new employee self-enrollment; considering cost, stakeholders, time involved Show less • Processed information including new hire, relocation, transfers, promotions & adjustments, benefits changes, employee verification, terminations for all employees globally• Assisted in the upgrade of the HRIS system including creating and executing test cases, identifying and reporting system bugs, and ensuring a smooth transition the updated system • Reported terminations and new hires to COBRA ensuring legal notification requirements are met• Monitored the HRIS system during benefit Open Enrollment periods, answering any employee questions, quickly resolving any issues, processing and finalizing employee elections• Ran bi-weekly 834 files for vendors providing updated benefit information for all employees Show less

  • Global HR Operations Coordinator

    Apr 2014 - Jun 2014

  • Total Rewards Coordinator

    Dec 2012 - Apr 2014
• 

  University of Connecticut

  Jan 2015 - May 2016

  • Created and facilitated programming to prepare students for socially responsible vocations • Managed annual ‘Careers for the Common Good Career Fair’ bringing 80+ organizations to campus, increasing employer registration by 56% and student attendance by 37% • Counseled students one on one to aid in professional development and career preparation• Collaborated with both academic and student affairs deparments to further program initatives • Critiqued student résumés, cover letters and practice interviews by determining areas of improvement encouraging effective communication of accomplishments and goals• Initiated mission and values statement development incorporating stakeholder inputs in order to develop a unified branding and vision for long term program success Show less • Coordinated programs for international participants of grant funded and global mobility programs to foster citizenship and cross-cultural understanding through transformational learning experiences • Organized weekly volunteer opportunities and 'home stay weekends' • Advised international student on job search techniques, and résumés and cover letter preparation• Evaluated the current student training process identifying areas for improved transfer of training• Assisted with program preparation and facilitation for international student programs including: - Study of U.S. Institutions (SUSI) Program on Social Entrepreneurship - Brazilian Scientific Mobility Initative (BSMP) through the Institute for International Education - Young Southeast Asian Leadership Initiative (YSEALI) Show less

  • Careers for the Common Good Graduate Assistant

    Jun 2014 - May 2016

  • Global Training and Development Institute Intern

    Jan 2015 - Apr 2016
• 

  Wesleyan University

  Aug 2015 - Dec 2015

  Patricelli Center for Social Entrepreneurship Intern

  • Developed a framework for an innovative credit-bearing social entrepreneurship course, blending academic and co-curricular experiences to increase student engagement• Arranged the Social Entrepreneurship Speaker Series to educate students on various careers for making an impact while connecting Wesleyan Alumni back to the university• Monitored breakout sessions at the inaugural Wesleyan Social Impact Summit addressing inquires and resolving issues for facilitators and attendees

• 

  Loyola Marymount University

  Jan 2018 - Jun 2018

  • Instructed 1-credit courses focused on the Group Values within the Social Change Model of Leadership as part of LMU's Ignatian Leadership Institute• Developed course curriculum and weekly lesson plans integrating a variety of activities and course resources to reach varied learning styles• Reviewed and grade assignments ensuring course learning outcomes have been met; entered grades into online learning portal, Brightspace• Utilized the Emotional Intelligence 2.0 Assessment, discussing results and their impact in daily life Show less • Managed on-campus student employment opportunities for undergraduate and graduate students to further students' professional development and post graduate success• Maintained the student employment personnel data system, processing over 3,500 records annually; more than 55% of LMU students work on-campus through Student Employment Services• Collaborated closely with Financial Aid, Human Resources, Payroll and ITS to ensure a smooth student employment experience and strong cross-campus partnerships• Fostered positive student employee and employer relations through on-going communication• Adhered to Federal Work Study program regulations, HR policies, labor and employment laws including overseeing annual minimum wage increases for student employees • Forecasted institutional student labor costs to prepare for annual minimum wage increase impacts• Oversaw job board enhancements working closely with ITS staff and Symplicity partners to tailor the job posting, application and hiring process specifically to student employment processes• Created and facilitated student and supervisors workshops to educate individuals on professional development opportunities, best practices and employment policies• Processed I-9 forms and employment paperwork ensuring compliance with employment regulations • Prepared weekly, monthly and annual report on departmental initiatives, student hiring, and student labor costing Show less

  • Adjunct Faculty

    Aug 2017 - Jun 2018

  • Judicial Officer

    Aug 2017 - Jun 2018

  • Assistant Director of Student Employment Services

    Aug 2016 - Jun 2018

  • Student Affairs Resource Administrator (SARA)

    Jan 2018 - May 2018
• 

  Liberty Mutual Insurance

  Jun 2018 - now

  • Manage the strategy, planning and execution of the Undergraduate Summer Internship program, welcoming 500+ students each summer• Lead the Intern Programming Workgroup of Early Talent peers and recruiters, to ensure a collaborative, well-rounded and innovating program each summer• Develop programming in collaboration with the Early Talent DEI Team, Liberty Wellness Team, Real Estate Services and more to ensure robust educational and entertaining programs for interns• Work closely with the Brand & Communications team on marketing and media strategies surrounding the internship program and Early Talent overall Show less • Conduct full-cycle recruiting, hiring college students for internships and full time positions• Utilize inclusive recruiting strategies to establish strong, diverse talent pipelines• Establish relationships with hiring managers to best support their hiring needs• Develop and maintain strong partnerships with colleges and universities working with career centers, faculty, student organizations and staff to facilitate events and promote jobs• Created internship on-boarding events to ensure a smooth workplace transition for new interns• Plan and execute intern events, including socials, development sessions, and service days Show less

  • Associate Program Manager, Internship Programs

    Jun 2022 - now

  • Senior Program Specialist, Internship Programs

    Oct 2020 - Jun 2022

  • Campus Recruiter

    Jun 2018 - Oct 2020