Constanze England

Experience

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  Cast Salon & Spa

  Jan 2017 - Jan 2019

  Manager | Stylist

  -Produced and optimized high-quality visual content of client transformations, salon aesthetics, and promotions, leveraging geomarketing to attract local clientele and boosting engagement through consistent audience interaction. -Utilized salon management SaaS to send targeted marketing promotions to the client base, driving engagement and repeat business, while leveraging reporting tools to track inventory, sales data, and client interactions for more informed decision-making.-Created and led a six-month training program for assistants transitioning to hairstylists, combining technical classes with social media marketing and live model sessions to build a skilled, customer-focused team.-Built and maintained a loyal clientele of 30+ clients, developing strong relationships through personalized care and tailored service recommendations. Meno dettagli

• 

  The Root Salon

  Jan 2018 - Feb 2020

  Social Media Director

  -Curated and updated the salon’s social media profiles twice daily, strategically posting high-quality images of stylists’ work to drive engagement by 8%. -Trained stylists on advanced photography techniques, enhancing the visual quality of content for social media and website, leading to increased online visibility and client interest.-Developed and implemented social media campaigns to promote salon events and special offers, leveraging social media ad analytics to optimize marketing initiatives and increase new client leads by 10%. Meno dettagli

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  Farmers Insurance

  Jan 2019 - Feb 2021

  Service Associate

  -Excelled in the Property and Casualty Adjuster exam, scoring 96%, and consistently provided excellent service in a fast-paced environment.-Awarded the Customer Centricity Award for exceptional service and maintained a Quality Assurance score of 90%+.-Selected for the Priority Resolution Team due to high performance, leading peer support by guiding colleagues through complex claims processes and handling escalations.-Mentored and trained groups of 15+ new hires, providing coaching on technical issues, state regulations, and claims protocols to ensure successful onboarding and high team performance.-Supported the recruitment process by collaborating with hiring managers during interviews, offering insights into company culture, and guiding new hires through office tours and role overviews, enhancing their onboarding experience.-Efficiently processed and filed auto, homeowners, glass, and roadside assistance claims, collaborating with adjusters, underwriters, and team members to ensure accuracy, adherence to company standards, and comprehensive claim resolution. Meno dettagli

• 

  Kraft Lake Insurance Agency

  Feb 2021 - Jan 2022

  Support Specialist

  -Maintained 90% Quality Assurance score, exhibiting expertise in insurance products and regulations. -Consulted with 20+ Farmers Exclusive agents daily to assess personal and commercial lines risks, providing tailored solutions that adhere to state specific regulations, ensuring proper coverage for their clients and aiding in client retention. -Supported peer success by consistent call monitoring, delivering implementable feedback, leading performance reviews, and serving as a reliable resource for my team. -Utilized SaaS platforms to manage cases, assist agents with inquiries, and review analytics on case volumes and team performance, driving process improvements and efficiency. -Maintained 90% Quality Assurance score, exhibiting expertise in insurance products and regulations. Meno dettagli

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  BackFit Health + Spine

  Jan 2023 - now

  Upon my promotion to Marketing Manager for BackFit, I embraced the opportunity to lead a team of medical and marketing professionals, driving impactful marketing campaigns to strengthen our community outreach, enhancing patient engagement across multiple clinics.-Spearhead digital marketing campaigns targeting over 100+ local businesses and schools, fostering relationships and increasing patient leads. -Acquire partnerships with two high-volume medical facilities, expanding our referral networking and enhancing patient engagement. -Analyze city demographics for four of our BackFit clinics and execute tailored marketing initiatives, integrating digital, email, community outreach, and referral marketing tactics to increase patient engagement by an average of 15% across four locations. -Lead and support a team of medical and marketing professionals, providing comprehensive training and actionable feedback, strengthening BackFit’s representation within the community.-Reorganize and optimize data management systems in SaaS platforms, leveraging basic coding skills to streamline payroll tracking and generate clear, concise reports for operational efficiency. Meno dettagli -Led participation in 50+ health expos, fairs, and local events, boosting organizational visibility and public engagement through strategic event planning and execution.-Accelerated b2b initiatives through networking and on-site visits to over 60+ organizations, developing strong connections with business leaders and medical professionals, increasing our referral networking and patient leads.-Coordinated outreach to businesses for wellness events, strengthening corporate partnerships and driving higher participation through targeted event management. Meno dettagli

  • Marketing Manager

    Mar 2024 - now

  • Marketing Coordinator

    Jan 2023 - Mar 2024