Jason Nguyen

Experience

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  HEB

  Jan 2019 - Jan 2020

  Cashier

  Efficiently processed high volumes of customer purchases using advanced POS systems, ensuring accuracy and speed during peak business hoursHandled various payment methods, including cash, credit/debit cards, gift cards, and mobile payments, while balancing cash drawers with precisionThrived in fast-paced retail environments, maintaining composure and delivering excellent customer service during busy periodsResolved customer inquiries and transaction issues promptly, contributing to a smooth checkout experience and overall customer satisfaction Show less

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  Torchy's Tacos

  Jan 2020 - Jan 2021

  Shift Lead

  Supervised and maintained customer service standards by observing, coaching, and supporting team members to ensure consistently high-quality interactionsLed and motivated a team of up to 15 employees per shift, fostering collaboration, accountability, and strong individual performanceCoordinated shift operations, including opening and closing duties, food preparation, and scheduling support to ensure smooth daily workflowsEffectively resolved employee and customer concerns, promoting a positive work environment and enhancing customer satisfactionMaintained accurate documentation, including daily food preparation logs and shift records, ensuring compliance with health and safety standards Show less

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  Pho Binh

  Jan 2021 - Jan 2023

  Shift Lead

  Organized weekly schedules for coworkersRecord and monitor coworkers’ customer service quality and performance as well as restaurant’s finances and track spending daily as well as keep track of inventory hourlyHelp market and promote the restaurant through social mediaEfficiently processed high volumes of customer purchases using advanced POS systems, ensuring accuracy and speed during peak business hoursHandled various payment methods, including cash, credit/debit cards, gift cards, and mobile payments, while balancing cash drawers with precision Show less

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  UH Ticket Office

  Jan 2021 - Jan 2023

  Handler

  Processed customer purchases efficiently using POS systemsHandled cash, credit card, and other payment methods accuratelyAbility to work in fast-paced environmentsResolved customer concerns professionally and promptly regarding ticket purchases and transfersAssisted in inventory keeping and ticket sale data and analytics

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  UH Parking and Events Office

  Jan 2023 - now

  Assistant Event Coordinator

  Demonstrated expertise in managing parking facility operations, including coordinating vehicle flow, directing traffic, and optimizing lot capacity during high-volume eventsImplemented efficient traffic flow strategies, reducing congestion and ensuring safe, orderly movement of vehicles throughout the facilityProvided professional and prompt resolution to customer concerns, addressing parking issues, payment questions, and accessibility needs with courtesy and efficiencyCollaborated with event staff and security teams to ensure seamless operations and a positive guest experience during peak event times Show less

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  CSL Plasma

  Jan 2023 - Jan 2024

  Receptionist

  Ensured high-quality customer service and patient care for both plasma donors and staff, maintaining a safe, respectful, and supportive environmentOperated plasma donation equipment and followed strict procedures to accurately and efficiently transfer plasma from donor to collection containersMaintained confidentiality of donor records and sensitive health information, demonstrating strong adherence to HIPAA regulations and ethical standardsCollaborated with team members and medical personnel to support smooth operations and donor safety throughout the donation processDemonstrated precision and attention to detail in monitoring donation procedures and handling biological materials Show less

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  Hangry Joes

  Jan 2025 - now

  Shift Lead

  Organized weekly schedules for coworkersRecord and monitor coworkers’ customer service quality and performance as well as restaurant’s finances and track spending daily as well as keep track of inventory hourlyEfficiently processed high volumes of customer purchases using advanced POS systems, ensuring accuracy and speed during peak business hoursHandled various payment methods, including cash, credit/debit cards, gift cards, and mobile payments, while balancing cash drawers with precision Show less