Andrew Behbehani, PMP

Experience

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  Circuit City

  Oct 1996 - Mar 2007

  Sales, Installation Assistant MGR
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  Siemens IT Solutions

  May 2007 - Mar 2008

  Project Manager

  Summary:Completed numerous IMAC projects nation wide for Siemens customer Washington Mutual. Managed hardware installs, software upgrades and customer move projects. Coordinated with change management to reserve IP addresses and update INS files for PC's that are located in a banking environment.Achievements:Manage short notice projects such as bank power downs.Have managed small to large scale projects for Washington Mutual. Projects include TCD Installs, Laptop Refresh, and assisted with Server Decommissions.Coordinate the PC and printer installs that are in a banking environment.In demand for high visibility projects as a project manager who gets things done on time and is not afraid to take on challenges.Responsibilities:Project Management: Responsible for the planning, monitoring, and executing small to large scale projects for Washington Mutual account. Developed a project plan, and educated the field technicians on the details and the executables on each project. Change Management: utilized change management to create IP reservations and update the security profiles of PCs in a banking environment. Customer Service: Single point of contact for customer escalations for the projects that I am managing. Proactively monitor projects to ensure SLA compliance and customer satisfaction. Communicate with each customer on the IMAC projects to ensure that I have all the needed information on each project and to see if there are any scheduling constraints for their project.Budget: provide cost estimates for out of scope project billing. Responsible for keeping steady state projects with in a specified cost estimate. Manage cycle times for each project to ensure expected revenue growth for each fiscal quarter.Reporting: Maintain a project tracking sheet to monitor all open projects and to track SLA's. Show less

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  Circuit City

  Nov 2008 - Mar 2009

  PC / Car Audio / Home Audio Sales Specialist
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  Metcut Research Associates

  Feb 2009 - Jun 2010

  Engineer Technician

  Summary:Testing Specialist in the LCF (Low Cycle Fatigue) Laboratory performing routing and component testing to support total lab operations. Ability to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant to insure consistent non biased data is achieved.AchievementsCreated several new Macros to aid in the computerized recording and processing of data in the testing environment.Responsibilities:Responsible for loading, testing, and reviewing LCF tests in both strain and load control.Performing instrumentation and testing of a mix of standard and unique test specimens.Performing data processing utilizing MS Word and MS Excel.Performing complex calculations, analysis of recordings, and verification of test results to lab standards.Assembly and calibration of standardized material testing stations.Maintain lab support equipment and work areas, repairing defective equipment as needed.Assists specialists and Engineers in project planning.Creation of specific tooling design for special products.Responsible for individual testing programs under Engineer supervision insuring samples are testing in a manner that utilizes machine testing time.Insuring that the specified testing levels assigned correlate correctly to the customers' needs in regards to quality assurance tests or SN curves.Insuring that ASTM and ISO procedures and specification are meticulously followed. Show less

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  Logic Technology Inc

  Jun 2010 - May 2012

  Project Manger

  Summary:Contracted from LTI to the General Electric Technology Solutions Group (TSG). Backup and Storage team project manager responsible for completing projects from placement/procurement to completion TTO (Turned to Operations). Managing the implementation of Avamar, Data Domain Backup Systems, ComVault Backup Systems, Netapp NAS Storage Devices, EMC SAN and NAS Storage Devices, Isilon Storage Devices Hitachi SAN Storage, EMC and Hitachi SAN Switches, and the decommissioning of Tape Backup Systems, SAN and NAS Storage Devices.AchievementsCreated the process documentation for the Avamar, Data Domain, and ComVault backup systems. These process documents are now considered a template for TSG to create documentation for other build processes.Created and in the process of implementing the backup design for 2 large General Electric acquisitions to be integrated into the TSG environment.Created and manages the Avamar Backup System repurpose process, and created and maintains the available Avamar Equipment list for use with repurposing equipment to new sites.ResponsibilitiesProject Management: Responsible for the planning, monitoring, and executing medium to large scale projects for the General Electric TSG division. Change Management: Utilizes the TSG change management systems to create IP reservations, DNS Hostnames, and CI profiles for new or modified systems within the General Electric TSG IT environment.Customer Service: Primary point of contact for customer escalations for the projects that I am managing. Budget: Responsible for filling out Cost Estimate Requests (CER) for customers who want to utilize the TSG backup infrastructure and upon receiving funding for these requests having the devices pulled into the TSG Backup environment.Reporting: Maintains weekly updated Data Forms to allow easy visibility for GE and LTI management to determine the state of all projects currently under my management. Show less

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  ComResource

  Jun 2012 - Jan 2013

  Project Manager on Assignment at Hitachi Data Systems (HDS)

  ComResource 6 /2012 - PresentCincinnati OH 45242Project MangerSummary:Contracted from ComResource to HDS. Project Manager responsible for completing projects from Beginning to End, Managing the implementation of Hitachi CommVault Backup Systems, Hitachi SAN, HNAS, Tuning Manager, Device Manager and Storage Visualization and Migrations.Achievements:• Helped create and implement a remediation plan for fixing Hitachi Data Protection Suite at the largest current HDPS customer• Created New Hire Documentation outlining training regiment, project management tasks and links to all needed HDS resource sitesResponsibilities:• Project Management: Responsible for taking services sold through entire project lifecycle. Baseline, planning and creation of a detailed project plan, customer kickoff, implementation, verifying deliverables, customer acceptance, closure meeting, and final billing. Managing 10-15 multiple service engagements at a time.• Change Management: Utilizes HDS change management in conjunction with the customer change management to insure there is minimal risk associated with all changed to the customers environment• Customer Service: Primary point of contact for all customers during the design, implementation, and closure of the project lifecycle.• Budget: Responsible for all budget aspects of the engagement. Insuring resource hours travel and expenses stay within budget. Responsible for approving all hours and expenses associated with each project. Documenting variance reasons for any project 10% over or under the budget.• Reporting: Managing daily time sheet to insure accurate billing for PM hours on each project. Conducting weekly status calls with the Customer and HDS resources to review progress of the project, updating and reviewing the project plan, compiling and sending out meeting notes following the meeting, outlining all action items and tasks that are behind schedule. Show less

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  RoundTower Technologies, LLC

  Jan 2013 - Oct 2020

  • Ensure service delivery meets customer requirements and expectations for timeliness, quality, and customer satisfaction. • Perform periodic review of process, procedures and protocols to ensure we are delivering high levels of customer satisfaction in the most effective and efficient manner.• Validate service performance across work streams and publish Service Dashboard in coordination with PMO on a periodic basis indicating project health• Responsible for resource coordination and assignment for implementation projects, while ensuring consistent and balanced resource utilization.• Conduct periodic review of operations and collect feedback from customers and internal teams • Identify action items based on review and ensure closure of gaps and suggestions / improvements• Manage geographically distributed teams across various work streams in coordination with PMO.• Managing and developing employees to ensure all delivery engineers are up to date on current product versions.• Forecasting and capacity planning for delivery team.• Manage relationships between RoundTower and our vendor partners as it pertains to service delivery• Proactively identity people/process/technical risks and prepare risk mitigation plan• Work closely with the sales teams, solutions architects, project management, and implementation teams to ensure proper services scoped prior to sale.• Understand financial implications of contract and implement necessary controls Show less

  • PMO Director

    Apr 2017 - Oct 2020

  • Service Delivery Manager

    Aug 2014 - Apr 2017

  • Senior Project Manager

    Jan 2013 - Aug 2014
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  AHEAD

  Oct 2020 - now

  In October 2020, AHEAD, RoundTower, and Kovarus joined forces to create the new AHEAD. We build platforms for digital business. By weaving together advances in enterprise cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.

  • Senior Director, Technical Sales & Solutions (TSS) Operations

    Feb 2023 - now

  • Director, Technical Sales & Solutions (TSS) Operations

    Aug 2021 - Jan 2023

  • PMO Director: DCI

    Oct 2020 - Jul 2021