Louise McGreevy

Experience

• 

  William Hill

  Jul 2008 - Mar 2011

  Assistant Manager William Hill Bookmakers June 2009 – March 2011

  • Banking Duties• Key Holder Responsibilities • In Shop Marketing• In House Training• Manual Settlement of BetsLeft due to Redundancies

• 

  PADDYPOWER

  Mar 2011 - Oct 2013

  Telephone Operator

  Paddy Powers (Dial a Bet Call Centre) March 2011 – Oct 2013 • Placing bets over the phone for clients while delivering excellent customer service• Referral of bets to the Trading Team when necessary• Manual Settlement of bets when necessary

• 

  123.ie

  Oct 2013 - Feb 2019

  My most recent project /role within 123.ie is the start up of a new team. I have been the lead on this since October 2018 with the team going live in December 2018. Whilst managing this team we exceeded KPIS.My main duties within this role are:• Initial set up of the team (Staffing arrangements, Scripts, Processes Implemented)• Working closing with all areas of the business (Compliance, Underwriting, I.T)• In-House Training of all Staff including many superiors.• Working closely with RSA daily• Reporting directly to SMT and providing weekly performance updates• Drafting of all documents to be sent to clients and sign off from Compliance• Carrying out monthly Audits to ensure compliance across all processes• Weekly Sales Coaching • Day to Day Running of the team – Setting KPI’s, dealing with Complaints, etc. • Identifying any areas to learn from / improve on. Show less Sales Supervisor – 123.ie June 2017 – Present • Liaising closely with our Underwriting team daily with referrals from our Sales Department• Assisting agents queries in adherence to my Underwriting License.• Complaints Handling in line with CPC regulations• Group Sales coaching• Weekly performance Management• Hitting and aiming to exceed monthly KPI’S• Monthly Call Quality Evaluations• Day to Day management of my team – Rotas’ , Team Stats etc. • Compliance – Working closely with our Compliance team by reporting Data breaches in line with GDPR Show less

  • Direct Migration - Team Leader

    Oct 2018 - Feb 2019

  • Sales Supervisor

    May 2017 - Feb 2019

  • Home Renewals Sales Executive

    Feb 2014 - May 2017

  • Outbound Cross Sell Home Agent

    Oct 2013 - Feb 2014
• 

  Bupa Global

  Mar 2019 - May 2021

  Sales Manager of the BG EEA Individual Segment reporting to the Sales Director and managed a team of 10 direct report’s and responsible for 5 different segments - Direct New Business, Direct Renewals, Brokered New Business, Brokered Renewals and Private Client. Some of my key achievements whilst working in Bupa were my involvement and execution of the BG EEA Brexit strategy, my involvement in the launch of EEA BGHP product launch and launching the EEA Broker quoting tool.My main duties within this role were:• Achieving growth and hitting sales targets whilst always ensuring regulatory compliance and the best outcomes for customers.• Supporting and implementing a strategic sales plan that expands the company’s base. • Implementing and managing Broker Engagement and boarding strategy .• Face to face and virtual Broker visits covering our value proposition and Broker performance• Working closely with our marketing team • Key stakeholder representing the EEA Individual team in projects ensuring the best outcomes for our brokers, customers and business.• Reporting on a monthly basis to our Executive team.• Deputising on behalf of the Sales Director as required• Managing recruiting, objective setting, coaching and performance monitoring of Sales representatives. • Conducting one on one technical and soft skills coaching and regular 1:1’s for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding sales experience to our customers/brokers• Through coaching, ensuring compliance with relevant legislation and compliance policy. In particular, ensuring that the correct processes are being followed in relation to handling customer complaints and the fair treatment of customers leading to performance management if necessary• Continually maintaining a personal high level of knowledge of procedures, products, systems• Handling escalated customer/broker calls and emails as required Show less

  • Sales Manager Individual Sales EEA

    Nov 2019 - May 2021

  • Retention Executive

    Mar 2019 - Nov 2019
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  Protect Line

  May 2021 - now

  • Managing a team of Remote Sales executives to achieve targets in line with daily company targets • Conducting one on one technical and soft skills coaching and regular 1:1’s for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding sales experience to our customers• Through coaching, ensuring compliance with relevant legislation and compliance policy. In particular, ensuring that the correct processes are being followed in relation to handling customer complaints and the fair treatment of customers leading to performance management if necessary• Identifying skill gaps and conducting one on one coaching to rectify skill gaps were identified.• Continually maintaining a personal high level of knowledge of procedures, products, systems, being the most knowledgeable person in the team• Handling escalated customer callsSupporting the culture of the company by being a Value Ambassador Show less

  • Lead Business Change Manager

    Dec 2022 - now

  • Sales Manager

    May 2021 - Dec 2022