Gavin Tan Soon Lou

Experience

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  SATS Ltd.

  Mar 2018 - May 2019

  -Assigned different roles such as checking-in, greeting passengers upon arrival and ensuring a smooth departure process. -Provide professional and courteous handling of passengers who require special assistance.-Collect any charges as required.-Make boarding announcements and manage boarding process.-Ensure accuracy of appropriate documents uplifted on the flight.-Liaise with Ramp and Cabin Crew for boarding and 'all passengers on board' clearance.-Meet the Cabin Crew on arrival to collect documentation and for Special Services handling request.-Greet passengers on arrival and provide necessary direction for arrival formalities.-Distribute arrival documentation to the relevant Airport Authorities.-Report any discrepancies in baggage delivery according to the procedures.-Ensure compliance of security breach regulation on passenger and baggage handling.-Ensure compliance of ICAO regulations on acceptance of Dangerous Goods in check-in and hand carry baggage.-Ground handling for EVA Airways, Jet Airways, Vietnam Airlines, Air China, China Eastern Airlines, China Southern Airlines, Shenzhen Airlines and Xiamen Airlines. Show less -Handle phone calls/walk-in enquiry of passengers and follow up on calls/e-mails including coordination with different departments.-Pre-flight and post flight formalities.-Handle general Inquiries and Special Service Request.-In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.-Supervise and coordinate with ground handling agents.-Any other ad-hoc duties as directed by Managers.• Ticketing and reservations.• Handling of passenger’s lost and found.• Assist passengers special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.-Assist in back-end administrative works.Cargo Reservations-Coordinate bookings of air cargo from cargo agents and ground handling agent and making the necessary bookings into the airline cargo management system.-Ensure smooth air cargo arrangement with the ground handling company.-Ensure shipment and cargo date accuracy through accurate data entry and data verification. Show less

  • Customer Service Agent/ Acting Gate Duty Officer

    Jun 2015 - May 2019

  • Secondment China Southern Airlines Representative

    Mar 2018 - Sept 2018
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  Air Sino-Euro Associates Travel (ASA Holidays)

  May 2019 - Aug 2020

  Assistant Customer Service Manager

  -Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.-Resolve customer complaints via email, or social media.-Ensure customer satisfaction and provide professional customer support.-Keeping records of customer interactions, transactions, comments and complaints.-Communicating and coordinating with various department as necessary.-Assist with Senior Manager to ensure proper customer service is being delivered. Show less

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  Best Eternity Recycle Technology (Lee & Man Group)

  Jul 2020 - Apr 2021

  Warehouse Executive
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  GS Paperboard & Packaging Sdn Bhd

  Apr 2021 - Apr 2022

  Executive - Sales & Marketing

  •Maintaining and servicing existing company accounts in meeting the target set.•Explore for new accounts opportunities and follow up until sales are obtained.•Managing the account receivable as per agreed terms.•Seeking out for new sales opportunities and ensuring the target sales is achieved.•Following up long overdue stock and ensuring the stock to be cleared as date set.•Analyzing and handling customer sector by identifying their needs and competitor’s activities.•Maintain the good collaboration with inner departments in order to serve customer needs. Show less