Judith Mac-Isuman

Experience

• 

  FirstBank Nigeria

  Mar 2014 - Dec 2014

  Customer Care Officer

  • Updated customer information in customer service database• Opened new accounts based on bank policies • Issued and confirmed payment of cheques• Attended to customer complaints and inquiries• Sold bank products across the counter • Ensured that all account opening documentation is in place for all accounts and that KYC (know Your Customer) requirements are strictly adhered to

• 

  Coca-Cola HBC

  Jan 2015 - now

  • Perform Workforce Planning with FHs and builds long term plans behind organizational structures design, roles evolution, culture, capabilities, and talent needs that feed into BU and functional annual business plans• Regular reviews Headcount and People Cost planning with FH, FH-1 and HR (HR BP, Rewards) in BPMS cycle, with continuous improvement actions • Drive Change Management behind key organization, re-structure and other people change initiatives • Partner with learning & capability to secure the right LMs upskilling interventions are executed for building capabilities and enabling LMs to drive the People Agenda• Support Change Leaders’ On-boarding, and partners with learning & capability for Team Effectiveness workshops as well as transition Coaching for FHs & FHs-1• Handle with FHs cases of underperformance at FH-1 level, consulting on improvement plans and decision making where needed • Own the planning and execution of talent moves for Change Leaders & FH-1, partnering with GM, FHs, Talent & Rewards • Ensures a holistic Talent Management strategy is in place for critical talent pools across layers and executed via LMs with HR BP& TD support• Agree with FHs & FHs-1 function workforce refresh initiatives and coordinates with respective HR Business Partner and Talent teams for implementation• Provide information, advice and assistance to plant management and employees regarding union regulations, contracts and employee relations practices relating to their functional areas. Show less • Partner with the business leadership to ensure appropriate talent strategies deliver value and create competitive advantage.• Serve as the internal consultant to the business units on people-related issues.• Monitor organization performance to ensure employee productivity and business profitability• Participate in strategic business review sessions for in-depth understanding of the business’ needs• Educate the business on the impact of business changes on staff and consequently productivity• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.• Support management teams to conduct regular reviews of talent, to ensure a high succession bench strength.• Provide guidance and input on departmental restructuring, workforce optimization and succession planning.• Analyze key Human Resource metrics (turnover, exit interviews, days to fill positions, cost per hire) and utilize data for process improvements, policy changes and/or development and decision making.• Periodic engagement of Business Leaders for the purpose providing guidance to line managers and ensuring objective implementation of on-the-job rotation, transfer and redeployment of employees within the business.• Manage the lifecycle of the recruitment process to include: working with hiring managers to identify the required knowledge, skills and abilities, and the sourcing and recruiting, screening, and hiring of successful candidates• Develop and conduct an effective on-boarding program that introduces organizational policies, procedures, organizational culture and facilitates staff retention• Oversee the annual performance review and employee recognition systems while ensuring that performance management is an ongoing and effective process. Show less The Management Trainee Program was a 2-year programme, in which I had a 1year Cross-Functional Training where candidates are inducted into every unit in the company, work with the various units for a short while and given projects based on business needs. • 3 months working with the Commercial team managing and creating new accounts.• 3 months in Supply Chain where i worked with the Production, Logistics and Quality team learning the processes.• 3 months in legal, Finance, PAC, Procurement, Security learning process• 3 months working with Human Resources team 11 months working with Human Resources (Talent Development team) By undertaking the following task and more, I ensured that at the right time talents are developed to attain the organizations vision, fulfilling its mission and meeting its objectives:• Supported in designing and implementing the methodology for assessment and development centers• Analyzed and evaluated assessment center reports• Provided training design support• Co-ordinated assessment and acceleration centers• Ensured high quality delivery of developmental programs by vendors• Prepared necessary training materials and provided coaching support to other units• Monitored and evaluated trainee's progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards. Show less

  • People and Culture Manager - Supply Chain

    Apr 2022 - now

  • Human Resource Business Partner

    Dec 2016 - Mar 2022

  • Management Trainee - Human Resources

    Jan 2015 - Dec 2016