Trevor Paul

Experience

• 

  Berlitz UAE

  Sept 2011 - Apr 2014

  English Teacher

  Taught conversational English skills, focusing on speaking, to adult professionals in both the oil & gas industry as well as civil service for professional development;Taught IELTS and TOEFL preparation classes;Coached foundations-level students in improving their comprehension skills in order to succeed with studies at local technical colleges;Conducted placement tests and interviews to assess new students' level of English ability and place them into appropriate language courses;Led training sessions to introduce staff to new teaching materials. Show less

• 

  Institute of Applied Technology

  Apr 2014 - Sept 2015

  English Teacher

  Responsible for:Teaching English language classes to students grade 9 – 12;Using learning technology to conduct lessons and provide ongoing feedback;Using Cambridge ESOL materials to prepare students for IELTS exam;Developing curriculum documents and creating course materials for the ATHS school system.

• 

  FedEx Ground

  Mar 2016 - Jun 2024

  Responsible for smooth running of FedEx Ground courier operations for St. John's metro area and island-wide shipping.Liaising with multiple contractors and shipping partners to provide timely deliveries as well as outstanding quality assurance and client service.Hiring, training and supporting warehouse staff to succeed in a fast-paced, detail-oriented environment. Unloading packages in a warehouse environment; Using pallet lifters to move large quantities of freight; Sorting, scanning and processing packages for external delivery operators

  • Operations Manager

    Dec 2016 - Jun 2024

  • Package Handler

    Mar 2016 - Dec 2016
• 

  Federal Express Corporation

  Jun 2024 - now

  P&D Supervisor

  Root cause analysis - Utilize a detailed suite of Power BI metrics in identifying service gaps and implementing corrective actions to provide outstanding customer experiences from pickup through transit to last mile time guaranteed delivery commitments.Hire, train, schedule and provide coaching for a dedicated team of casual Flex Drivers who support the core courier operations, ensuring overcapacity volume does not affect service metrics.As the local subject matter expert on legacy Ground operations - introduced preload, courier, admin and customer service departments to new technologies and resources available as the competing brand identities merge into One FedEx; built value in the new tools by demonstrating opportunities to improve service levels for all stakeholders. Show less