Titus Kariuki

Customer Care Rep

1000 followers

Nairobi County, Kenya

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Timeline
About me
Digital Financial Services|Credit|Portfolio management|Innovation
Education
- University of Nairobi
  2004 - 2008
  B.A. Economics
- University of Nairobi
  2010 - 2013
  MBA Finance
Experience
- Safaricom
  Mar 2009 - Dec 2010
  Customer Care Rep
- Vega Software
  Jan 2011 - Sept 2012
  Financial Information Consultant
  • Develop business process specification for Client based customization and developer solutions.• Provide support and train accountants, managers and other users of Microsoft Dynamic Nav Management information system• Install and Set up Microsoft Dynamic Nav financial information system and any other ERP associated with such installation• Manage projects as the financial management system consultant. This has included private companies in the machinary import sector, world bank and Danida donor fund, and parastatals.• Test enhancements and system changes to ensure quality and standard requirement achievement. Show less
- Techno Brain Limited
  Oct 2012 - Jun 2014
  Functional Consultant
  Financial system specification development.High level design and modeling for customization.System setup and testing.Training and deployment management.Project planning and monitoring.
- Safaricom PLC
  Jul 2014 - now
  Defined and launched the product build for Hustler Fund for customers achieving 17 million subscribers and Kes 14 billion in credit disbursements.Developed and launched customer device financing credit proposition for Lipa mdogo mdogo product. Launched digital overdraft capabilities for Fuliza product to buy airtime and cash out.Developed overdraft capability for organization payment and funds transfer transactions on digital channels.Defined and built customer payment to merchant credit product covering tills and Paybills on M-Pesa app and USSD channels.Developed a lending platform product for term loans with multiple lenders for customers and SMEs. Awarded best team in efficiency and collaboration for device financing and lending marketplace development. Show less
  - Credit Portfolio Lead
    Dec 2023 - now
  - Product Development Manager - M-PESA
    Jun 2019 - Dec 2023
  - Delivery Manager, Customer Operation Systems
    Aug 2018 - May 2019
  - Principal Business Analyst
    Aug 2016 - Jul 2018
  - Business Analyst
    Jul 2014 - Aug 2016
Licenses & Certifications
- Platform Strategy for Business
  EdX Boston University
  Mar 2021
  View certificate
- Product Management with Lean, Agile and System Design Thinking
  EdX Boston University
  Sept 2020
  View certificate
- Business Analytics for Data-Driven Decision Making
  EdX Boston University
  Jan 2020
  View certificate
Honors & Awards
- Awarded to Titus Kariuki
  Safaricom CEO Heroes Award - Digital Platform Evolution Safaricom CEO Nov 2022 Living the spirit of Award, honorable acheivement certificate. This is an annual award to the excellent team that delivered an innovative lending platform in line with the company's digital strategy.
- Awarded to Titus Kariuki
  Vodacom CEO Award for Excellence Vodacom Group Limited Oct 2022 Award for the best team that delivered innovative credit products on the lending platform. Its a recognition for dedication and effeciency in migrating the platform to a local cloud environment and layering competitive products to drive customer impact and revenue.