Mohamed Chaouachi

Experience

• 

  Société Tunisienne de l'Electricité et du Gaz (STEG)

  Jan 2014 - Feb 2014

  IT Support Department Intern

  Handled Hardware issuesCreated Problem Tickets for reoccurring problemsHelped with implementation of new conference rooms

• 

  Community Colleges of Spokane

  Jan 2016 - Mar 2016

  Intern Information Technology Department

  IT department intern in Spokane community collegeHandled Hardware InstallationIT support to SCC StaffApplication Packaging experience with Batch ScriptingSoftware Installation and updateFull Support for Classroom projector issues

• 

  Unisys

  Mar 2018 - Sept 2020

  - Second Level Support Handling complex issues forwarded by first level support- Coaching, mentoring and training new agents- Worldwide technicians support for all Airfrance KLM computers-Incident Analysis and Dispatching for Hardware Issues worldwide- Ticket queue monitoring - Messaging Support for Lotus Notes and Exchange-Airfrance-KLM Remote Access Competency center Team member RACC-Advanced Support for over 3000 Airfrance Applications-Providing Second Level Network troubleshooting for LAN issues-Providing support for work from home users and being a medium for ADSL and 4G issues with OVH cloud- Preparing IT resolution and troubleshooting Tips for Level agents Show less

  • Second Level IT Support Specialist

    Sept 2019 - Sept 2020

  • IT Support Specialist

    Mar 2018 - Sept 2019
• 

  European Central Bank

  Sept 2020 - Jul 2024

  • Security Product Assessment• Vulnerability and risk assessment and management• Endpoint Security Compliance with FireEye Product • Server Security Compliance FireEye • FireEye Product maintenance and Management on Endpoints• Technical solutions to secure enterprise Applications & infrastructure• Meet Company configuration risk assessment requirements.• Automation for Security Compliance Tasks (Client installs /clean ups /AV status)• Implementing and Support for DLP in ECB environment Show less • Application Packaging, Application Virtualization and Applications Assessment technologies• MSI packaging with Flexera Admin Studio• Generating PowerShell Scripts for Applocker Whitelisting/XMLtoReg • App Deployment Toolkit• Performing QA testing and coordinating UAT/Pilot testing. • Presenting reporting on UAT/pilot results to internal/external stakeholders and resolve issues within required timelines. • Leading and driving any major escalations to a successful closure.• Leading automation initiatives• KPIs and SLAs. calculations.• Providing Level 3 support to client’s Service Desk and Level 2 engineers as needed.• Taking part in account transitions, ensuring all the right processes are applied and followed and a clearly defined and documented RACI matrix is in place.• Working with the Solution Architects on new proposals and providing improvements and suggestions to the solutions.• GPO creation and management/troubleshooting for the whole environment • SQL requests creation for Usage&Inventory reports Show less

  • Endpoint Security Engineer

    Jul 2021 - Jul 2024

  • EndPoint Operations Engineer – Application Packaging

    Sept 2020 - Jul 2021
• 

  Thermo Fisher Scientific

  Jul 2024 - now

  Senior IT Security Engineer

  • Implement and maintain Zero Trust principles and strategies for identity and accessmanagement• Manage and optimize Privileged Access Management (PAM) solutions• Continuously provide insight on ways to apply the technology present more efficiently• Ensure identity and access management solutions operate according to governance andcompliance policies• Monitor and analyze security events related to identity and access using SIEM solutions• Use influence skills to acquire agreement and participation from various groups and partnerswithout direct control• Ensure documentation and processes are well defined so that the engineered solutions areunderstood and repeatable• Ensure solutions are well built, backed up & restore tested, and consistently maintained forhealth• Proactively communicate and collaborate with the business on maintaining our securityposture• Develop and maintain security documentation, including policies, standards, andprocedures related to identity and access management Show less