Candia Nelson

Experience

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  Crossroads Liquor

  Jan 2011 - Sept 2015

  Store Manager

  Recruited, trained, and supervised a diverse team while managing payroll and scheduling.Built and maintained inventory/order systems using Excel and Access to reduce shrinkage.Developed promotional campaigns that increased monthly revenue by 20%.Oversaw daily operations including cash handling, vendor relations, and regulatory compliance.Delivered consistent customer service and maintained a clean, welcoming store environment.

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  The Fresh Market

  Oct 2015 - Sept 2019

  Assistant Bakery Manager

  Led training and onboarding for new hires, ensuring consistent quality and efficiency in bakery operations.Spearheaded updates to department training manuals and SOPs.Assisted with grand openings for two new locations, overseeing setup and staff preparation.Managed inventory, vendor relationships, and compliance with food safety regulations.Maintained high customer satisfaction scores through exceptional service and product quality.

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  Atrium Health

  Jan 2018 - Dec 2018

  IT Field Technician (Internship)

  Installed, configured, and troubleshot computer hardware/software systems throughout the hospital.Ensured HIPAA compliance by securing workstations and sensitive user access.Performed system upgrades and daily backups while documenting technical processes.Repaired or replaced damaged components to restore full system functionality.Provided responsive support and technical education to staff across departments.

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  TTEC

  Sept 2019 - Sept 2024

  Managed intraday staffing and made real-time adjustments using WFM tools to ensure SLA compliance.Performed short-term forecasting for multiple lines of business, including call volume and shrinkage.Conducted performance analysis and provided insights during outages, holidays, and critical system updates.Created intraday and end-of-day reports, driving informed business decisions.Served as a liaison between operations, IT, and workforce departments to coordinate solutions.Provided Tier 1 troubleshooting for software issues impacting 300+ agents and helped resolve major outages.Mentored junior team members and served as a Certified Trainer for new analysts. Show less

  • Workforce Management Real Time Analyst

    Sept 2019 - Sept 2024

  • Chat Associate

    Sept 2019 - Mar 2020
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  AIDNAC LLC

  Jan 2022 - now

  Founder & President

  Operate a locally owned computer repair and technology support business serving residential and small business clients.Diagnose and repair hardware and software issues on desktops, laptops, and mobile devices.Provide cybersecurity assessments and data recovery services tailored to client needs.Install and configure networks, routers, and security systems for home offices and small commercial setups.Offer remote technical support, software training, and system optimization consultations.Maintain accurate client records and manage business operations, including inventory and vendor communications. Show less

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  Outlier

  Apr 2024 - now

  AI Content Trainer (Contractor)

  Develop and fine-tune AI models, ensuring content alignment with accuracy and intent.Analyze outputs and provide detailed feedback to improve relevance and coherence.Enhance AI system usability and performance through iterative testing.Collaborate with cross-functional teams to maintain quality assurance across multiple content types.Conduct user-perspective reviews to ensure accessibility, equity, and ethical tone.