Chinazo Okolo

Experience

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  Law Firm of J.H.C Okolo and Associates

  May 1992 - Jun 1993

  Associate

  • Researched precedents, prepared and filed pleadings for Senior Associates• Deposed clients• Represented the Firm at lower court hearings.• Co-managed Senior Associates' schedules.

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  Oceanic Bank

  Jul 1993 - Jun 1995

  Credit and Marketing Officer

  Signed on New AccountsProcessed and approved Loan Applications

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  NIGERDOCK PLC

  Jul 1995 - Dec 1998

  Legal Officer

  • Created and vetted employee contracts for hiring expatriate technical staff• Represented the company at IMO (International Maritime Organization) conferences• Managed a variety of confidential projects in my capacity as Aide to the Managing Director

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  AT&T

  Feb 1999 - Jul 2009

  CSR/Labor Relations Rep

  • Resolved conflicts between employees and supervisors through mediation at weekly grievance meetings• Researched and recommended Benefits and Compensation package improvements adopted in the 2008 collective bargaining process; provided a cost effective solution (flex-scheduling options) to improve employee retention rates.• Conducted orientation presentations to facilitate new hire integration process

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  The Home Depot

  Jan 2010 - Jun 2012

  Sales and Service Rep.

  Home Improvement Product Sales and Services.• Created new sales prospects through customer referrals based on exceptional customer service. Closed sales.• Outpaced colleagues in daily volume Kitchen and Bath Products sales by offering related, value added services.• Enhanced Customer Experience through advanced product information and in-depth knowledge of the company's integrated store and online management system.• Collaborated with IT as part of the sales specialist team selected to improve website designAwards: Monthly Bonuses/Homer Badges for high volume sales and outstanding after-sale service. Show less

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  Xerox

  Jul 2012 - Sept 2014

  Appeals Coordinator

  . Represents the Louisiana OAAS office in Administrative Law Appeals adjudcations in the resolution of Claims Appeals, under provider contract terms. . Conducts all pertinent research in order to evaluate and address certain types of incoming Claims Appeals accurately, timely and in accordance with all established regulatory guidelines and provider contract language. • Increased agency upheld appeal decisions from 93% to 98.6% by improving appeals issue research process - identified and resolved common problems that result in adverse appeal decisions.• Upgraded the Long Term Personal Care Services (LTPCS) inter-agency communications system: Analyzed response time, identified administrative bottlenecks, simplified tracking systems and decreased response time from 3 days to 1day.• Trained operations staff in using new LTPCS communications system• Audit monthly Appeal Reports in order to devise strategies for continuous process improvement.. Ensures compliance with HIPPA Laws and Louisiana regulations for a variety of Long Term Care Programs. Show less

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  University of New Orleans - Medicaid support

  Sept 2014 - Jan 2018

  Appeals Coordinator

  Process Appeals requests and represent the Department at Appeal Hearings.Manage relationships with the Department of Administrative Law staff Judges and other staffEnsure clear and consistent appeals information flow between DAL, Xerox State Healthcare Contract managers and the Department of Health and Hospitals' Office of Aging and Adult sevices division. Continously streamline and improve appeal processes to ensure quick and effective resolutions to appeals backlog issues. Cooperate with other UNO Medicaid support staff as required to further successful implementation of contract projects. Show less

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  Office of Aging and Adult Sevices, Louisiana Department of Health

  Jan 2018 - now

  Supervisor - Program Monitor

  Supervise Program Monitors at Louisiana’s Department of Health, Long Term Care Appeals - Policy Section