Emil Sheaib

Experience

• 

  HEB

  Jan 2009 - Nov 2017

  Coach partners and ensure that HEB standards were being upheld. Observe partner behavior and be able to effectively coach them and understand the different approaches that must be taken with different personalities. Approve final transactions on each register with my override to the system. Make connections with the community through excellent customer service. Coordinate projects with leadership team.

  • Central Checkout Specialist

    Apr 2015 - Nov 2017

  • Cashier

    Jan 2009 - Apr 2015
• 

  Avis Budget Group

  Nov 2017 - Aug 2020

  Operations Manager

  • Prevent company turnover through employee mentorship which increased the end of the year employee satisfaction survey by 10 percent• Facilitate root cause analysis with CRM software to investigate errors and present new solutions to deter replication of customer service issues• Analyzed key performance indicators to revamp older SOP’s into a new model of productivity by utilizing the DMAIC process. This improved Net PROMOTER SCORE 5 points from prior year• Liaison with multiple departments to obtain necessary information for a timely resolution of customer related issues and recover at risk accounts • Effectively use software packages to complete daily duties and prioritize multiple tasks to reach quarterly/yearly goals in a timely manner • Coached Avis sales model to handle objection and present product to exceed prior year sales for 15 consecutive months • Take inbound/outbound calls and emails to upgrade customers to Avis preferred status. Also resolve 50-100 inquiries with innovation in collaboration with customers and cross functional teams• Execute and mentor employees on Quality assurance tests to allocate vehicles into repair department and investigate/recover money to expedite 10 percent loss on P&L • Manage, coach, and train 50-75 direct and indirect employees to maximize productivity and revenue potential in an operation of sales, customer service, and production Show less