Steve Ricketts

Experience

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  United States Navy

  Aug 1990 - Aug 1995

  In-Flight Ordinance/Electronics Technician on P-3C Orion Aircraft

  In-Flight troubleshooting and repair of avionics systsm on P-3C Orion Anti-Submarine/Reconnaissance aircraft.In-Flight launching of Ordinance*Logged over 2500 flight hours in this aircraft.*Performed duties across globe.*Project Bear-Trap specialist*SERE Trained

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  DTSR Technical Service and Repair

  Sept 1995 - Dec 1996

  Hadware/Support Technician

  Provided hardware and software support for customers across Indiana.Performed Cabling and infrastructure installs.Performed repair and troubleshooting services for clients.

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  Brownsburg Community Schools

  Jan 1997 - Jul 2007

  Network Specialist

  Provided Network Support of Large K-12 school network. 7000+ students, 50+ servers both Windows and Novell (Netware), 3000+ Workstations.*Infrastructure Support*Server Support*Backup Strategies*Wireless Support

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  ESI, Technology Advisors

  Jul 2007 - Aug 2009

  Systems Engineer

  IT Consulting firm located in Central Indiana where I worked all across Indiana, Illinois, and Kentucky in the role of support engineer for clients.Novell/Linux SupportSIF and Identity Management implementations

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  South Putnam Community School District

  Aug 2009 - Nov 2011

  Director of Technology

  -District Technology Director in charge of vision and direction of District Technology needs. -Maintain and Manage all Server and Network related equipment.

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  Five-Star Technology Solutions

  Nov 2011 - Jun 2017

  Director of K-12 Services

  -Provide vision, guidance and direction to Managed Services clients in Central Indiana. 10 School Districts and over 10,000 students.-Act as Project Manager on technology related projects for clients.-Provide budget, planning and purchasing services to Managed Service Clients.-Work as liaison between Technical staff and School District Administration.-Provide Technology Leadership to client School Districts.

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  Roeing IT Solutions

  Jun 2017 - Aug 2022

  - Responsible for Guiding, Motivating and Collaborating with Technical Service Team, Service Management Business Unit and Sales Team to cultivate a culture of Client Success.- Perform HIPAA, Security, Network and CMMC (NIST) Security audits for clients.- Work closely with Sales team on Account management and solutions selling.- Responsible for the development and implementation of overall Technology Solutions and Services under the Roeing Technology Business Umbrella.- Work in a Customer facing role in assisting with the designing and implementation of solutions based off Client needs.- Lead the way in implementing and building a Strengths Based culture across all business units within Roeing IT Solutions.- Assist Clients with education and implementation of a Strengths based Culture based around Clifton StrengthsFinder Methodology to improve Teamwork and Efficiency. Show less

  • Director of Culture and Client Success

    Aug 2021 - Aug 2022

  • Director Of Technical Services

    Jun 2017 - Aug 2021
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  Insight

  Aug 2022 - now

  Client Delivery Manager

  • Focuses on successful customer experiences.• Directly interacts with Customers, Service Delivery, Practice teams, and Sales to deliver the highest quality of services and customer experience.• Vital link between the Customer, Sales, and Services Teams.• Helps scale Insight Services portfolio to meet customer business demands.• Focuses on building strong Vendor and Client Partnerships.