Scott Griffiths

Experience

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  VMC Consulting

  Aug 2002 - Feb 2004

  Certification Test Engineer

  ● Tested titles against the Microsoft Xbox 360 Technical Certification Requirements.● Wrote defects and performed regression testing.● Performed Black and Gray Box testing for titles on the Xbox 360 platform.

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  BioPassword

  Feb 2004 - Dec 2004

  Software QA Test Engineer

  ● Performed Build Verification Testing (BVTs) on daily builds from the development team.● Wrote feature-specific test cases from design documentation.● Executed functional, user interface, connectivity, stability, and performance testing.● Performed ad-hoc testing to maliciously compromise the product’s security.● Created daily test reports and communicated results to project and business leadership.

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  Microsoft (via Volt Technical Services)

  Feb 2005 - Jun 2006

  Black Ops Test Lead

  ● Ensured the Microsoft Xbox 360 Technical Certification Requirements were upheld with all MGS launch titles and passed the Certification process on their 1st attempt (100% achieved).● Communicated with other project leads to coordinate extensive test plans, manage resource balancing, discover best practices, and build on our organization’s knowledge base.● Trained and mentored the team in technical, functional, and operational aspects.● Led team through execution of test cases while monitoring productivity and accuracy.● Created detailed reports and effectively communicated to project stakeholders. Show less

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  VMC Consulting

  Jun 2008 - Apr 2012

  QA Program Manager

  ● Managed a large-scale 3rd party QA Program that provided complex technical services.● Implemented QA program processes which resulted in a 300% annual revenue increase.● Improved First-Time-Pass Rate (FTPR) each consecutive year (87%-97%).● Achieved a company record best score in quality metrics in my 1st year (87% - previously 58%).● Shipped more than 150 games from a management position (personally credited).● Mentored staff in SQA testing methodologies by creating an employee training system that progressively developed skills and responsibilities of entry-level QA testers. ● Evangelized cost-containment strategies internally and externally. ● Refined program processes that netted a savings of up to 25% per title resulting in 40% more volume of work from our largest client.● Negotiated Service Level Agreements, and authored Statements of Works, and Work Orders for more than 50 projects per year. ● Created and maintained a comprehensive test case suite that was customizable for test planning. ● Operated as Software/Games QA Subject Matter Expert. Show less

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  EZ Fantasy Sports

  Apr 2012 - Jun 2013

  Product Manager

  ● Produced product content, designs, and UI presentations for web application.● Defined and initiated internal projects, and tracked cost, schedule, and performance while managing the process and communicating status reports effectively to project stakeholders. ● Maintained continuous alignment of program scope with business objectives and made recommendations to enhance effectiveness toward the business result and strategic intent.● Led daily scrums and weekly product status meetings to ensure project velocity was on point. ● Managed vendor engagements for outsourced work items. Negotiated cost and services, constructed SLAs, and was responsible for legal agreements. Show less

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  Microsoft (Redcley)

  Jun 2013 - Sept 2015

  ● Published Operating System and Firmware updates to all Windows Phone devices ● Provided Operating System and Firmware update support for OEMs.● Performed daily triages of reported issues to assign priority and severity grades.● Communicated action plans with executives on high level issues and resolved low level issues with feature and/or release teams.● Designed new SharePoint site that enabled faster onboarding for new partners, established process guidelines and procedures, and reduced the operating costs of overhead management.● Performed Business Intelligence for the company on Windows Phone adoption and updates. Show less ● Moderated a Beta community of 2000+ users for Windows Phone OS.● Identified and extrapolated product issues, and then assigned priority and severity classifications. ● Worked closely with product feature teams to prioritize solutions.● Developed a SharePoint site to function as a repository for the project’s operations.● Created Key Performance Indicators (KPIs), and Quarterly Business Review (QBRs) reports.● Presented regularly to executives regarding KPI and QBR reports.● Performed Business Intelligence on Windows Phone for a myriad of areas and disciplines. Show less

  • Project Manager for Windows Phone Release Management

    Jan 2015 - Sept 2015

  • Business Operations Manager

    Jun 2013 - Jan 2015
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  Grifsco LLC - Tactical Station

  Sept 2015 - Jun 2018

  Small Business Owner

  ● Developed and maintained the product catalog.● Worked directly with merchants and drop-ship vendors to ensure product information accuracy.● Integrated third-party technologies for website, supply chain, and operational optimization.● Built valuable relationships with partners to achieve ambitious goals in a timely fashion.● Performed market research, implemented marketing initiatives, and drove customer engagement.● Oversaw creative direction for all content and promotional materials. Show less

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  T-Mobile (via Denali Advanced Integration)

  May 2016 - Feb 2021

  ● Manage daily tasks, workflows, deliveries, and reporting for the SyncUP Pets QA team.● Own test case development for new and modified features.● Own test case suites for various product support efforts.● Perform escalations of product issues with product, platform, and firmware teams.● Establish QA best practices and propose solutions for improvement with the greater product team.● Work closely with product managers, developers, and UI designers on User Story requirements.● Execute mobile app and firmware testing on Android/iOS and SyncUP Pets devices. ● Communicate schedule, risks, results, and solutions to project stakeholders. Show less ● Managed project planning, test execution, deployments, and post-launch support.● Responsible for the overall success of User Acceptance Testing (UAT) for Cloud web application.● Performed backlog grooming, and validated fixes in pre-production and production environments.● Created and managed test data matrices required to execute testing.● Provided guidance to project and business stakeholders through the testing process.● Identified potential impacts to the existing systems by each project’s implementation.● Reported project progress and communicated relevant information to project stakeholders.● Identified, resolved, and escalated critical issues to minimize project risk factors. Show less ● Led testing efforts on large scale, complex projects for T-Mobile on desktop and mobile devices.● Responsible for test planning, test case creation, execution, and reporting.● Responsible for scoping projects, and then creating and managing LOE budgets for multiple concurrent projects.● Managed project timelines with regular status updates to both T-Mobile and internal stakeholders.● Managed project planning, test execution, deployments, and post-launch support.● Balanced QA team test milestones were achieved on time and on target.● Defined new processes and documentation and disseminated them amongst the team. Show less

  • QA Test Lead

    Oct 2019 - Feb 2021

  • UAT Web Test Lead (Denali Advanced Integration)

    Jan 2019 - Oct 2019

  • E2E Test Lead (Denali Advanced Intergation)

    May 2016 - Jan 2019
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  T-Mobile

  Feb 2022 - now

  ● Manage daily tasks, workflows, deliveries, and reporting for an IoT Application QA team.● Own test case development for new and modified features.● Own test case suites for various product support efforts.● Perform escalations of product issues with product, platform, and firmware teams.● Establish QA best practices and propose solutions for improvement with the greater product team.● Work closely with product managers, developers, and UI designers on User Story requirements.● Execute mobile app and firmware testing on Android/iOS and IoT devices.● Communicate schedule, risks, results, and solutions to project stakeholders. Show less

  • Sr Analyst, Test Enterprise

    Feb 2021 - now

  • QA Manager

    Feb 2022 - now