Selva Raw

Experience

• 

  STARZ HOTEL

  Mar 2015 - Jun 2015

  Front Desk

  • Check in and check out customer• Deal with online booking• Settle paperwork for manager• Check rooms are in proper condition before and after guest check inand check out.

• 

  ARO ABS Retail Shop

  Jun 2015 - Aug 2015

  Accountant

  • Do accounting works and many paperwork’s for all the income andoutcome of the shop• Make sure all the items in the shop are keyed in the system• Settling GST payment for the shop

• 

  Spring Production and Art Studio

  Feb 2019 - May 2019

  Intern

  • Event management for various occasions as per client’s wish.• Do event proposals, quotation and invoice as well as video editing andpictures. Deal with clients and vendors.

• 

  HSBC

  Aug 2019 - now

  • Deliver withholding tax services to clients in the UK, ensuring accuracy and timely processing.• Assist clients with tax claim filings to secure favorable tax rates on dividends, adhering to the statute of limitations for various markets.• Keep updated on market changes and actively involve in Tax Research.• Handle all Tax related software’s such as Xceptor, Bancs, AWD, Mainframe, Easyway, Xact, On-Demand and use it for daily process.• Action on all incoming swifts such as MT599, MT 566, MT 564 and so on to ensure all process are run smoothly.• Handle all incoming emails to group inbox and assign to respective people for second level action if required.• Handle and resolve client queries and escalations, maintaining effective communication and problem-solving.• Lead and participate in migration projects from the onshore team, facilitating smooth transitions.• Active participation in migration projects and give inputs wherever needed, eg Bancs, AWD and Xceptor migration projects.• Act as a checker/maker for BAU processes, serving as a subject matter expert (SME) within the team.• Implement risk control measures for BAU and reclaim processes, maintaining high-quality service delivery worldwide.• Train new hires on process procedures and provide ongoing support to ensure proficiency.• Manage team competency and development by identifying skill gaps, providing training opportunities, and fostering professional growth.• Build and maintain strong relationships with stakeholders, clients, account managers, and client services for all tax-related issues.• Prepare management information (MI) reports and participate in BAU-related meetings with internal and external parties.• Contribute to procedure reviews by proposing and implementing process improvements.• Support resource planning and ensure the timely completion of tasks by end of business day (COB).• Maintain high level control check to ensure all tasks are processed accordingly. Show less • Handled inbound customer calls, providing expert advice and support oncredit card and banking products.• Delivered tailored recommendations and solutions to customers,enhancing their experience with credit card and banking services.• Performed sales activities during calls, successfully meeting or exceedingsales targets and contributing to revenue growth.• Managed challenging customer interactions with professionalism,resolving issues effectively and maintaining a high level of customersatisfaction.• Achieved consistent top performance across all quarters, recognized forexceptional service and reliability with zero customer complaints.• Assisted with retention efforts by working with the retention team toaddress customer concerns and prevent churn.• Supported the kana team by addressing customer email inquiries,clearing backlogs, and ensuring timely responses.• Contributed to team coverage during periods of reduced staffing,demonstrating flexibility and a collaborative approach.• Progressed through roles from a credit card agent to a cross-trainedbanking agent, culminating in a premier agent position, reflecting strongadaptability and expertise in multiple areas. Show less

  • Assistant Manager - UK Tax Processing

    Sept 2021 - now

  • Customer Service Executive

    Aug 2019 - Aug 2021