Manjunatha Narayan

Experience

• 

  Sri Venkateshwars Enterprises

  Jan 2016 - Aug 2022

  Senior Customer Support Executive

  Conduct market research to identify selling possibilities and evaluate customer needs.Actively seek out new sales opportunities through cold calling, networking and social media.Set up meetings with potential clients and listen to their wishes and concerns.Create frequent reviews and reports with sales and financial data.Negotiate/close deals and handle complaints or objections.Gather feedback from customers or prospects and share with internal teams.

• 

  One Point One Solutions

  Sept 2022 - May 2023

  Senior Customer Support Executive

  Handling customer queries on Web Chat, E-mails and Social Media. Providing the right information. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team.