Thomas M Baxley

Experience

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  Fidelity Bank

  Jan 2001 - Jan 2007

  Systems Coordinator | Procurement & Engagement Manager

  • Managed Online Banking Interface Project: gathered project requirements from internal stakeholders and worked with 3rd party vendor to ensure project requirements were met.• Led internal projects: implemented electronic document archiving (interfaced with SQL Server), rolled out the photo debit card product, and improved web system integration with legacy systems.• Served as Procurement & Engagement Manager• Managed budget of $160K.• Reviewed requisitions and supply requests for 5 corporate departments and 4 branch offices.• Met with potential suppliers to negotiate savings for the company. • Created tracking of spend to identify savings opportunities.• Annual Disaster Recovery Audit and Compliance Show less

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  Morgan Keegan

  Jan 2007 - Jan 2010

  Clearing Operations Analyst Morgan Keegan & Co.

  • Prepared loan packages for pooling (GNMA/FNMA)• Handled clearing of Fed payments• Supported prime broker services• Monitored investments pledged as security on deposits (Pledging Services)• Processed Buy-Ins on Failed or Delayed Trades

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  AT&T

  Jan 2010 - Jan 2012

  Retail Sales Consultant Wireless Division
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  AIDS Arms

  Jan 2012 - Jan 2014

  Data Management Specialist

  • Designed and developed database to manage client records.• Created process to automate tracking of key client indicators.• Served as a subject management expert on data integrity and collection.• Coordinated activities between the data implementation team and senior management using project management frameworks.• Implemented data cleaning procedures to improve accuracy and reliability.

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  Amtel LLC

  Jan 2014 - Jan 2015

  Assistant Sales & Operations Manager

  • Performed inventory and store audits.• Created weekly staff schedule for 8 employees.• Prepared inventory variance reporting.• Managed general facilities needs and served as primary liaison to district management team.

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  TONI&GUY

  Jan 2015 - Jan 2016

  Student/Independent Stylist Toni & Guy

  • Studied cosmetology using the Texas state-approved curriculum. • Obtained Texas state cosmetology licensure.

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  Peloton Interactive

  Jan 2018 - Jan 2019

  Member Experience Associate

  • Focus on member support and address billing, technical/mechanical, logistical, and overall experience issues.• Recognized as highest performing member services representative in January 2019, resolved over 1600 customer service tickets in the month.• Maintain an average 99% customer service satisfaction rating.• Contribute reference materials to team to assist in optimizing usage of 3rd party software.• Help optimize training of new staff members to enhance processes and productivity.• Help establish and implement ERG campaigns on the Plano Campus.• Served on Campus Improvement Committee as liaison for member support employees to evaluate concerns and provide potential solutions and feedback to senior management team. Show less

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  Simply Assisting

  Jan 2019 - now

  Chief Operating Officer

  The company has been around for a while but has only worked local or small projects! New services, vision, and expansion all while making each client 100% satisfied is our goal. Creating a work life balance for Professionals from any line of work.