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Nompumelelo Thabethe

Nompumelelo Thabethe

General Worker

Followers of Nompumelelo Thabethe360 followers
location of Nompumelelo ThabetheJohannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Best Customer Service and Technical associate

  • Education

    • Seta

      2020 - 2021
      Certificate Business Administration and Management, General

    • Aviwe BDS

      2019 - 2019
      Radio production Media

  • Experience

    • ELITE

      Jan 2019 - Mar 2021
      General Worker

      any physical job with non-skilled, hands-on tasks, such as cleaning, moving or landscaping.

    • Merchants

      May 2021 - now
      Call Center Agent

      customer service , customer experience , Quality and The ability to work under pressure and within time constraints

    • Plus94 research

      Jan 2023 - Nov 2023
      Call Center Team Lead

      oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators. Coach call center staff through challenging customer service issues. Analyze call center data and prepare reports for upper management. Evaluate staff effectiveness and performance annually or on an at-need basis.

    • Capital One

      Jul 2024 - now
      Call Center Representative

      servicing an international bank by assisting their customers with payments and any issues regarding their debit cards .providing excellent quality customer experience.

  • Licenses & Certifications

    • Microsoft Certified Technology Specialist: Office SharePoint Server 2007, Configuring (MCTS)

      CodeClause