
Saurabh Mishra

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Skills
Analytical SkillsAsset ManagementAttention to DetailBusiness DevelopmentBusiness InnovationBusiness PlanningBusiness StrategyBusiness UnderstandingConsumer BehaviorCorporate FinanceCorporate StrategyCritical ThinkingCustomer ExperienceCustomer Service ManagementDesign ThinkingDigital TransformationFinancial ModelingFinTechFundraisingGrowth StrategiesInsurance ConsultingInterpersonal CommunicationInterpersonal SkillsLeadershipManagementManagement ConsultingMiningNegotiationOperationsPeople ManagementPricing StrategyProblem SolvingProduct DevelopmentProduct InnovationProgram ManagementProject CoordinationProject InitiationProject ManagementPublic RelationsPublic SpeakingRevenue ForecastingSalesSales ManagementSales StrategySix SigmaStakeholder ManagementStrategic InitiativesStrategic PlanningStrategic ThinkingThought LeadershipAbout me
Steering the commercial and cost strategy division at Ecom Express Limited, my focus lies in optimizing operations and driving business growth through strategic planning and execution. Our team's efforts have been pivotal in pioneering cost-efficient solutions that bolster our market position and enhance customer value. Previously, as AVP - Business Strategy at The House of Abhinandan Lodha, I orchestrated a landmark land development project and forged strategic partnerships, resulting in a significant infusion of capital. My approach integrates a customer-centric philosophy, leveraging business acumen to design loyalty programs that have substantially increased revenue.
Education

Delhi Public School, Vasant Kunj
2007 - 2009Higher Secondary AActivities and Societies: Quiz Club, Debate Society Completed my Higher Secondary Certificate Examination with A grade

Indian School of Business
2018 - 2019MBA Strategy and OperationsActivities and Societies: Man Ops Club, Consulting Club and Toastmasters Club

St. Joseph's College, Allahabad
-High School 91%%2C%20Dhanbad.webp)
Indian Institute of Technology (Indian School of Mines), Dhanbad
2009 - 2013Bachelor of Technology (B.Tech.) Mining Engineering First Class - 7.33/10 (Absolute)Activities and Societies: Mining Engineering Society, ISM Toastmasters Club, Fast Forward India
Experience

Aditya Birla Group
Jul 2013 - Mar 2018Proposed and implemented GPS tracking of fleet along with automation of weigh bridge using RFID and syncing data with SAPo Reduced erroneous entry by 87% , helped in dynamic optimization of fleet allotment and better visibility of fleet.• Introduced auto load adjustment system at weigh bridge resulting in reduction in Turn Around Time (TAT) by 15%.• Introduced and implemented “Hot Seat” arrangement for operators that led to sustained high yield per shift. (~12% inc.)o Negotiated conditions with workforce, who exhibited high resistance to change to new system.Increased productivity of ore processing plants by ~11% by identifying bottlenecks and instituting weekly auditso Designed an online dashboard to identify and report sub-optimal plant performance on a real-time basiso Developed a model to identify causes for suboptimal performance by comparing historic processing parameters• Enhanced revenue generation of Rs 7Cr/annum and improved productivity of heavy machineries by 2% per quartero Optimized truck routes and waiting times to arrive at optimal shovel-dumper combination, minimizing idle time of fleet Show less - Led a group of 207 workers and handled shift operations which resulted in highest ever production in the year 2014- Allocated fleet by implementing dynamic allocation which resulted in minimum lead distance and minimum idle time for all machineries which resulted in increase of productivity by 6 percent.- Implemented new ideas of promoting safety amongst workmen, such as: holding tool box talks, counselling at a emotional level and incentive based approach to enhance safety. This resulted in a significant drop in cases of near-miss and unsafe acts. Show less
Centre for Excellence
Jan 2016 - Mar 2018Safety Engineer
Apr 2015 - Dec 2015Engineer Production
Jul 2013 - Mar 2015

HDFC Bank
May 2019 - May 2020Asst. Vice PresidentPrivate Banking Group

MultiLiving Technologies Pvt. Ltd.
May 2020 - Jan 2022Head- Center of Customer ExcellenceWith customer-centricity at its core, Multiliving Technologies is the largest tech-based Real Estate Revolution currently in the country. At the Centre for Customer Excellence, we stretch ourselves to bring in comfort to our customers. Customer obsession describes MLT as it continuously adds value to the customer experience.We believe that life as an urban professional is already quite busy as it is. Adding the hassle of finding and managing a home only makes it more taxing. MultiLiving is created to ensure that at least this part of life is taken care of so that you can reclaim your time and focus on what truly matters. We are offering an exceptional renting experience complete with tech-assisted home management and hospitality services at carefully selected locations. Show less

The House of Abhinandan Lodha
Feb 2022 - nowOffice of CEO | AVP - Business Strategy1. Land Development Project in Ayodhya• Orchestrated the development journey from conception to realization for a 25-acre land parcel in Ayodhya.• Established and led a high-performing team to ensure seamless project execution.2. Strategic Partnerships and Joint Ventures• Initiated and navigated strategic partnerships leading to an infusion of 400Cr by leading financial institution• Facilitated access to clear title land banks through collaborative efforts with financial institutions3. Innovative Loyalty & Referral Program• Designed and executed a ground-breaking Loyalty & Referral program in the real estate sector.• Achieved an exceptional revenue contribution increase of 2% to 18% within a one-year timeframe.4. Revolutionary Fractional Ownership Model• Pioneered a unique 100% digital fractional ownership concept for land.• Collaborated with SEBI to propose the introduction of MSME REITs, shaping the regulatory landscape.5. Leadership in Financing Strategies• Spearheaded a strategic partnership for financing, resulting in a significant 14% boost in sales within 12 months.• Successfully negotiated with multiple banks to introduce a distinctive product in the land financing category. Show less
Licenses & Certifications
- View certificate

Advanced Consumer Behavior
LinkedInApr 2020 - View certificate

Journey Mapping: Case Study in Action
LinkedInMar 2020 - View certificate

Leading Change
LinkedInMar 2020 - View certificate

Pricing Strategy: Value-Based Pricing
LinkedInApr 2020 - View certificate

Six Sigma Foundations
LinkedInMar 2020 - View certificate

Creating a Culture of Service
LinkedInMar 2020 - View certificate

A Design Thinking Approach to Putting the Customer First
LinkedInMar 2020 - View certificate

Customer Experience: Journey Mapping
LinkedInMar 2020 - View certificate

Crisis Communication
LinkedInMar 2020 - View certificate

Customer Service Leadership
LinkedInMar 2020 - View certificate

Strategic Negotiation
LinkedInMar 2020 - View certificate

Financial Modeling Foundations
LinkedInApr 2020 - View certificate

Managing a Customer Service Team
LinkedInMar 2020
Honors & Awards
- Awarded to Saurabh MishraChairman's Award - Emerging Professional Mr. Kumarmangalm Birla November 1, 2017 Amongst top 0.02% of 120,000 employees. The Emerging Professional has a consistent track record of delivering superior results, using effective methodologies to plan and execute the role, and displays perseverance and intellectual integrity at the work place. A self-starter, this person displays high levels of energy and initiative, is a willing participant in any initiative and goes the extra mile to accomplish organisational objectives.
- Awarded to Saurabh MishraSilver Award INTERNATIONAL AWARD FOR YOUNG PEOPLE Jul 2012 Was conferred upon with IYAP Silver Award (Duke of Edinburg Trust )for leading an expedition of 30 odd people to Sandakphu-highest peak of eastern India ,devoted community service, creating awareness about environment and assisting national disaster management authority.
- Awarded to Saurabh MishraCompetent Communicator Toastmasters International, USA May 2012 Recognized ‘Competent Communicator’ by TOASTMASTERS International, USA for successfully delivering a series of speeches with specific objectives such as: Humorous speaking, communicating on TV, Persuasive speech, storytelling etc.
- Awarded to Saurabh MishraCompetent Leader Award Toastmasters International, USA Aug 2011 Recognized ‘Competent Leader’ by TOASTMASTERS International, USA for successfully completing a series of projects such as: team building, public relations, organizing contests etc.
Volunteer Experience
Volunteer
Issued by Orrisa State Water and Sanitation Mission on Jan 2014
Associated with Saurabh MishraProject Founder - Karagar Jagriti
Issued by Fast Forward India on Aug 2010
Associated with Saurabh Mishra
Languages
- enEnglish
- hiHindi
- beBengali
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