Holger Stenzel

Experience

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  EDS Operations Services GmbH

  Oct 1989 - Oct 2009

  + was the single point of contact for users from all over Europe for the European supply chain systems of Adam Opel AG + led the complaint and problem management with Vantive Support + developed customized sales, bonus and status reports with+ documented new requirements and coordinated their implementation between customers, support groups and staff + coordinated the work of the development teams in India, Poland, USA and Spain+ headed the IT project "Parts Warehouse Relocation in France"+ was responsible as a team leader for many years + conducted performance reviews with the staff+ monitored the internal and external interfaces + jumped in for colleagues in Switzerland and France during vacation+ worked on customer inquires on their daily business Show less

  • ADVANCED BUSINESS ANALYST AND PROJECT MANAGER

    Sept 2003 - Oct 2009

  • BUSINESS ANALYST

    Oct 1995 - Aug 2003

  • SYSTEMS ENGINEER

    Oct 1989 - Sept 1995
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  Self-employed

  Apr 2010 - Jul 2015

  Project Manager

  DEVELOPMENT OF A WEBAPPLICATION TO DEFINE, EVALUATE AND PRESENT KEY PERFORMANCE INDICATORS+ defined the requirements for the online application, including different levels of access + then managed the implementation of the central European "Channel Scorecards”+ accountable for the conduction of user tests as well as for training+ for actuals from all over Europe the application presents KPIs calculated based on specific calculation methods, evaluation frequencies and a participation matrix+ KPIs are available online and for downloadIT PROJECT MANAGER FOR AN APPLICATION TO SUPPORT DEALERS WITH SERVICE, PART SALES AND CAMPAIGNS+ led the development of the application for GM IT, which is accessible within the secure corporate network and also integrated into certified dealer systems + ensured the integration of external systems via SOAP Web Services + guaranteed the implementation in compliance with corporate security and user standards + presented system design, security concepts, test and backup strategies to Global IT+ performed tests and documented system, performance and user test results + developed program documentation and user manuals in English and German + the project was developed with ScrumSUB-PROJECT MANAGEMENT FOR A WEB APPLICATION TO CALCULATE MARKETING CAMPAIGN BONUSES+ presentated project plan and concept to the national organizations and adapted them to the local requirements+ prior to user testing responsible for unit testing and data analysis, together with the development team+ responsible for the sign-off by the subsidiaries and for change requestsGENERAL PROJECT SUPPORT+ specified and documented customer requirements + chaired project preparation and coordination sessions with stakeholders + provided profitability calculations and cost benefit analysis for future projects + prepared project initiation documents+ participated in user acceptance tests, also as a consultant for the users+ coordinated pen tests Show less

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  Mettler Toledo - Pharmacontrol Electronic GmbH

  Aug 2015 - now

  Project Manager
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  Systech International

  May 2023 - now

  Market Manager at Pharmacontrol Electronic GmbH - A member of Systech