Melvyn Alelis

Experience

• 

  Disney Store

  Jul 2015 - Oct 2018

  Cast Member

  • Organized and maintained the visual merchandises throughout the store. • Improved daily sales for the company by tracking foot traffic and revenue.• Knowing my target audience’s wants and needs by suggesting certain Disney products to them.• Created, organized, and presented magical events to engage guests of all ages.

• 

  Lululemon

  Oct 2018 - Jan 2019

  Educator

  • Identified the audience’s wants and needs by suggesting certain products to them.• Resolved customers’ concerns regarding their online orders with a sense of urgency.• Multi-tasked through several programs and applications to provide solutions for the customer.• Assisted customers with placing online orders, setting up returns, and troubleshooting their accounts.

• 

  Starbucks

  Jan 2019 - Jan 2023

  Barista

  • Demonstrated exceptional customer service, including handling inquiries, resolving complaints, and ensuring a positive customer experience • Mentored and trained new hires to align with the company standards• Delegated responsibilities to the team and provided feedback on their progress• Worked collaboratively with the team to ensure smooth operations and deliver excellent service

• 

  BCIT Marketing Association (BCITMA)

  Jan 2020 - Jan 2021

  First-Year Director of Membership

  • Recruited new members to be part of BCIT's largest marketing club• Monitored and inputted current member's work hours onto a spreadsheet• Assisted the Vice President of Membership in completing tasks to meet our goals

• 

  AndHumanity, Inclusive Marketing Agency

  Mar 2022 - May 2022

  Project/Account Coordinator

  • Supported 2 small-size marketing agencies to meet their goals on a tight deadline• Prepared budget control reports for 6 accounts and resolved errors in the invoices• Ensured the Statement of Work of the accounts aligned with the incoming invoices• Conducted research on competitive landscape opportunities to strengthen a client’s audience and campaign appeal • Expert in project management software like Asana, Slack, Google Workspace, and Teamwork

• 

  BC Public Service

  Dec 2022 - now

  • Ensures files are prepared before their scheduled court appearance • Demonstrates strong service orientation by providing informational services on files, policies, and procedures via phone, email, and the counter to members of the public and the court sheriffs• Performs data entry by interpreting court session results and inputting them onto CEIS, the court’s database system • Schedules court appearances and produces documents to notify parties of their court dates • Process and file confidential, legal documents that meet the registry’s standards Show less

  • Court Clerk

    Aug 2024 - now

  • Small Claims Registry Clerk

    Dec 2022 - Aug 2024