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Jonathan (Jon) Tomell

Jonathan (Jon) Tomell

location of Jonathan (Jon) TomellDallas, Texas, United States

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  • Timeline

  • About me

    Telecommunications | IT Networking

  • Education

    • Waubonsee Community College

      1996 - 1998
      Associate of Science (A.S.) Electronics Technology

  • Experience

    • AT&T

      Mar 2000 - Jul 2020

      Senior Technical Support for the Access technical call center. Responsibilities included Tier 2 support of troubleshooting telecommunications equipment and networks. Worked together with multiple departments to assist with repairing customer outages quickly and efficiently. Provided peer-to-peer, over the phone and online technical support. Coached technicians through repair of multiple technology platforms including SONET, Asynchronous and ATM. Identified areas for process improvement and implemented changes to the processes. Built and maintained testing and training lab. Show less

      • Senior Network Support

        May 2011 - Jul 2020

      • Manager, U-verse Network Operations Center (Technical Support Supervisor)

        Oct 2007 - May 2011

      • Senior Specialist, U-verse Technical Support

        Oct 2005 - Oct 2007

      • Specialist, U-verse Technician

        Mar 2000 - Oct 2005

    • Metronet

      Jul 2021 - now

      • Ops IP Engineer

        Sept 2021 - now

      • NOC Technician

        Jul 2021 - Apr 2023

  • Licenses & Certifications

    • Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 6 Cryptography

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 5 Risk Management

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 2 Technologies and Tools

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 1 Threats, Attacks, and Vulnerabilities

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 4 Identity and Access Management

      LinkedIn
      Aug 2020
      View certificate certificate

    • CompTIA Security+ (SY0-501) Cert Prep: 3 Architecture and Design

      LinkedIn
      Aug 2020
      View certificate certificate

  • Volunteer Experience

    • Core Volunteer

      Issued by Dallas Area Habitat for Humanity on Nov 2015
      Dallas Area Habitat for HumanityAssociated with Jonathan (Jon) Tomell