Petya Damyanova

Petya Damyanova

Customer Service Representative

Followers of Petya Damyanova7000 followers
location of Petya DamyanovaBulgaria

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  • Timeline

  • About me

    Junior HR Generalist at Paysafe Group

  • Education

    • University of National and World Economy

      2018 - 2019
      Master's degree Business Psychology and Sociology
    • University of National and World Economy

      2013 - 2017
      Bachelor's degree International Economics
  • Experience

    • TELUS International Europe

      May 2016 - Jul 2017
      Customer Service Representative

      TELUS International Europe is a proud member of the TELUS International family, a global BPO company with over 30,000 team members around the world, providing integrated customer experience and digital solutions to some of the world's largest corporations in high-tech and gaming, financial services, healthcare, and travel and logistics industries.My role included everyday communication with clients from all over the world. Constantly assisting them with queries and issues they might have. Providing satisfying and engaging customer experience. Show less

    • HRS Bulgaria

      Jan 2018 - Jul 2018
      Pre-Selection Consultant
    • DXC Technology

      Sept 2018 - Sept 2019
      Recruitment Coordinator for UKIIMEA

      DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. To check all opportunities, please visit our website: https://jobs.dxc.technology/My main role includes daily communication with the Hiring Managers and candidates. I am responsible for coordinating the recruitment process and navigating both sides throught the recruitment stages. I am managing the Applicant Tracking system. Show less

    • Cargotec

      Sept 2019 - Dec 2022

      The role of an HR Specialist includes a variety of administration tasks and coordination with different teams.My responsibilities include:- Collecting data linked to employees' time and attendance and verifying the data accuracy, ensuring the accurate calculation of payroll amounts- Collecting and administering sick leaves and all relevant absence documentation- Preparing the payroll input data by providing relevant information ( documents, absences, bonuses, etc.)- Performing payroll checks and ensuring the accurate and efficient payroll processing- Resolving payroll discrepancies in case needed - Handling different employee's payroll queries/ requests- Processing new employee records, promotions, and terminations - Ensuring high data quality- keeping track of employee records and taking the needed actions to avoid any data inaccuracy- Preparing monthly reports Show less In my role as a Junior HR specialist, I was acting as a first point of contact for the employees, Line Manager and HR business parents. I was responsible for the hiring process of new employees, including creating contracts and needed documentation together with communicating those contracts with the Local authorities. I was involved in creating documents connected with promotions, role and responsibilities changes and making sure that all changes have been recorded in the internal system.I was taking part in the recruitment process ( creating job ads, pre-screening of applications, conducting initial interviews). My part also included tracking the time and attendance of the employees on a daily basis. Show less

      • Human Resources Specialist

        May 2021 - Dec 2022
      • Junior Human Resources Specialist

        Sept 2019 - May 2021
    • Paysafe Group

      Dec 2022 - now
      Junior HR Generalist
  • Licenses & Certifications

    • Payroll Certification

      Financial Reporting & Payroll Academy
      Mar 2023