Mohammed Rafique

Experience

• 

  International Travel House Limited

  Nov 2000 - Apr 2004

  Implant Executive
• 

  V2Soft

  May 2004 - Sept 2005

  Senior Travel & Sales Specialist
• 

  Mylowfare Com

  Oct 2005 - Dec 2007

  Operations Manager

  Responsible for managing a team spanning 8-10 travel consultantsManage product to be featured on the website and ensure prices loaded on the system is accurateContract the product with suppliers/consolidators as per the product plan Build strong partnership with customers to ensure operational cohesion and effective foundation for future growthActively manage staff on a regular basis to ensure all issues are dealt with effectively and efficientlyResolve escalated queriesTrain, coach and motivate team members and conduct monthly meetings with the staffEnsure team meets and exceed Stipulated Timelines and Service level Agreement Show less

• 

  CWT

  Jul 2008 - Oct 2014

  Assistant Manager Operations

  Responsible for managing multiple clients of CWTClient SLA’s Compliance, handling and smooth functioningCWT Internal SLA’s & processes compliance and QualityCWT’s development – Promoting priority carriers, MICE & Leisure TravelControl ADM’s – ADM Analysis & follow up to realize ADMFinance Compliance – Ensure compliance on client approval system/process Proactive engagement with Account management and finance team Regular meetings with the customer/travelers for seeking feedbackProvide critical feedback to POS agents to ensure agent error correction.Do proper analysis on staff deployment, their productivity and cross utilizationEnsure training needs of team members are regularly evaluated & training arrangedMonitor team performance and drive improvements on key metrics Yearly review of the team on performance, recognition, responsibilities and merit increase Show less

• 

  Uniglobe Travel International LP

  Oct 2014 - now

  Lead and oversee the corporate travel business, managing a team and responsible for pan India clientsDevelop and implement operational strategies aligned with the company’s overall goals and objectiveUnderstanding customer's business needs and devising appropriate solutions using technology and toolsExecute the implementation plan: Make the customer live within the promised timeframeIdentify opportunities for process optimization and implement efficient workflows to enhance productivityImplement and maintain quality control measures to uphold service standards and customer satisfactionDiagnose potential problem areas, and coordinate with other teams to resolve these issuesEnsure team is prepared for any business continuity issues that may ariseNegotiate favorable contracts with airlines and suppliers, drive preferred carriers to optimize additional revenue streams for the companyPartner with the Sales lead in a presale’s capacity, translate customer needs into actionable requirements in the case of a new customer prospectBuild, retain and groom a strong team to deliver across functions, set goals, define KPIs and ensure the team tracks effectively towards goalsWork closely with other departments, to ensure seamless coordination and communicationP&L Ownership: Manage & deliver the Air/Hotel P&L across the corporate travel business and contribute to the overall business objectives of the company Show less Working closely with a portfolio of existing and newly implemented clientsUnderstanding clients requirement and strategic goalsIdentify process improvement - eliminating waste, rework , downtime , revenue losses etcBuild and develop team, suitable for business and do proper analysis on staff deployment and utilization Ensure team is compliant on client approval system/process Proactive engagement with cross function of client and finance team Service Level Agreements - Measure, analyze and review performance with clientand Customer Service teams.Regular meetings with the client for seeking feedback and improvementEnsure training needs of team members are regularly evaluated & training arrangedPrepare and present quarterly business reviews, highlighting achievements both in terms of cost saving and customer satisfaction and providing insightful intelligence and recommendations for improvement Show less

  • Head - Corporate Travel

    Apr 2018 - now

  • Key Account Manager

    Oct 2014 - Mar 2018