Anna Miller (Windeknecht)

Experience

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  William Woods University

  Jan 2007 - Dec 2010

  Student Ambassador
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  Lake Bryn Mawr Camp

  Jun 2010 - Aug 2010

  Counselor and Riding Instructor
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  The HON Company

  Feb 2011 - Jun 2019

  Manage branded email communication for the HON Company, press release creation and distribution, HON Forward Blog posts, and agency partners; oversee all HON branded social platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and other networks; direct and manage portions of content on HON Ready Portal and hon.com; and run HON advertising campaigns in magazines, publications, newspapers, and online. Manage the strategic initiatives throughout department and company with a strong hand in development and tactical implementation. Oversee all department training initiatives and manage team of three Customer Support Trainers. Participate in interviewing, hiring, internal/external communications, and technology deployment (Oracle, Salesforce, etc.) Establish solid foundations for new and existing HON Members in Customer Solutions, Sales, and Supply Chain by training them on internal processes, products, and services; plan and conduct department training sessions; plan RCI (Rapid Continuous Improvement) sessions; design and enhance Knowledge Management systems; manage Member Proposal System and implement process improvements. Formulate solutions to customer inquiries, facilitate information flow to dealers and end users, ensure customer satisfaction through strong follow up, coordinate and input orders, efficiently communicate key concepts to customers, and publish monthly newsletter for Customer Support Division including information gathering, generating article ideas, editing, and design.

  • Associate Marketing Manager

    Apr 2018 - Jun 2019

  • Customer Solutions Process Improvement Manager

    Mar 2014 - Apr 2018

  • Customer Support Trainer

    Mar 2012 - Mar 2014

  • Business Relations Specialist

    Feb 2011 - Mar 2012
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  Allsteel

  Jun 2019 - Aug 2021

  Proposal Coordinator

  Lead and support Allsteel’s proposals process including collaborating with and supporting HNI Global proposal response efforts. Manage complex opportunities and resource requirements throughout proposal process and meet scheduled deadlines. Cultivate, design, and organize content in InDesign, Word, or PowerPoint to illustrate a clear competitive position on proposal responses. Responsible for leading discussions on sales strategy, developing response task lists, and managing response targets to secure awards. Show less

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  HNI Corporation

  Aug 2021 - now

  Customer Experience Manager
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  Hawke Publications

  Mar 2023 - now

  Self-Published Author

  Self-published author (pen name Anna Hawke) based within the Amazon Kindle Market with expanded distribution. Multiple books published in the PNR and Urban Fantasy markets.