Manuel Thompson

Experience

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  Renasant Bank

  Mar 2005 - Sept 2005

  Application & Support Administrator

  •Technical Support: Provided technical support for image-based payment processing software.•Software Configuration & Training: Installed software; trained users on report archival software; setup and configured internet statement software.•Administration: Set user passwords; restricted access and gave user privileges for bank-wide report archival system.•Project Management: Managed incoming projects; performed procedures necessary for daily operation of report management system and internet statement system. Show less

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  Hickory Springs Manufacturing Co.

  Sept 2005 - Nov 2006

  Technical Support Engineer

  • Technical Support: Supported software installations, network setup, laptop and desktop configuration, as well as provided customer service to internal customers.• Technical Support: Worked independently to support computer/network related issues of 5 locations within the Mississippi and Alabama region.• Software Configuration & Hardware Deployment: Installed, repaired, and setup pcs, network printers, routers, time clocks, and other hardware; installed and configured software specific to location and departmental needs.• Customer Service: Provided quality customer service to users, focusing on resolving issues in a timely and professional manner. Show less

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  Accredo Health

  Nov 2006 - Dec 2010

  Client Support Specialist II

  • Project Management: Responsible for setup/configuration and rollout of over 500 Mobile Point of Care units. Led project for client support team, which involved meeting with project managers, developers, and users as well as training/supporting users in field.• Software Configuration & Hardware Deployment: Spearheaded laptop refresh project that involved successful setup/configuration of over 100 new laptops and deployment including copying of user data and return of old laptops for remote users.• Troubleshooting: Documented, maintained, analyzed, troubleshot, and repaired/replaced hardware and software systems.• Technical Support: Served as second tier support for computer users on the local campus and nationwide users at branch offices. Show less

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  The University of Memphis

  Dec 2010 - Jun 2013

  TRiO STEM Project Coordinator II, Student Success Programs

  • Content Development: Developed the content for the TRIO STEM website as well as other promotional materials for outreach/recruitment in order to ensure the program met specific enrollment requirements.• Operations: Administered day-to-day operations and tasks of coordinator including outreach, relationship building, and workshop development as well as counselor tasks of providing academic, career, and personal counseling for caseload of 30 students who were low-income, first generation, or had a documented disability.• Budget Management: Managed $220,000 program budget, provided reporting for University and U.S. Department of Education, and represented program during staff and administration meetings. Show less

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  4th Source

  Jun 2013 - Aug 2017

  Project Manager

  Consulting Experience: Client – Brierley+Partners• Loyalty Marketing Initiatives: Served in Client Services/Account Management capacity and maintained monthly resource and revenue forecasts; addressed resourcing conflicts.• KPI Dashboards: Managed KPIs, served as escalation point, and used Microsoft Office Suite to prepare quarterly business review decks and weekly client account status dashboard.Consulting Experience: Client – Professional IT Software & Services (PITSS)• E-commerce Initiatives: Served as Delivery Manager and used JIRA and Smartsheet applications to manage sprints, milestones, timeline, budget for PAARTS API Service Layer Strategy project. Consulting Experience: Client – Express Scripts• Healthcare Initiatives: Served as Project Manager and executed series of mini-projects with a $700,000 budget and team of 14 nearshore developers to correct and improve list of 51 known issues/application gaps as outlined in statement of work, resulting in 15% reduction in monthly ticket volume for Production Support team and substantial cost savings.• SDLC: Administered 12 Cost-To-Fill projects from intake/analysis through deployment and project closure, resulting in over $3.5 million in annual client benefits and cost savings.• Agile-Waterfall Hybrid Methodology: Facilitated project kick-off meetings, scrum meetings, requirements gathering sessions, and retrospective meetings.• Project Management: Prepared project plans, distributed project status reports, provided oversight to development, testing, and implementation of projects, and served as point of contact and escalation point. Show less

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  Elite Performance Inspections, PLLC

  Feb 2018 - Feb 2019

  Professional Real Estate Inspector, TREC License #23422

  • Business Development: Established home inspection company and performed visual surveys and basic performance evaluations of the systems and components of buildings, using normal operating controls and following the Texas Standards of Practice.• Training & Professional Development: Obtained TREC Professional Inspector License after passing National and State exams on 1st attempt.

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  Burgess Inspection Group

  Feb 2019 - Jun 2020

  Professional Inspector, TREC License #23422 | Commercial Technician, SPCS License #0807425

  • Service Delivery: Performed building inspections with an excellent working knowledge of structural systems (including foundations, drainage, and roof), electrical systems, heating ventilation and air conditioning systems, plumbing, appliances, irrigation systems, and wood destroying insects.• Presentations: Tailored and delivered oral and visual presentations to real estate agents and clients regarding the findings on the prospective property to be purchased or sold• Reporting: Provided detailed inspection reports following TREC Standards of Practice• Relationship Management: Communicated and followed up with realtors and clients to earn repeat business Show less

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  Charles Schwab

  Jun 2020 - Mar 2024

  • Program Management: Managed multiple workstreams within Governance Risk and Compliance Transformation program and led through closure, which included tool configuration, process implementation, migration, and executing rollout to ensure firm-wide adoption of the platform, resulting in annualized savings of $3 million.• Collaboration: Mobilized a project team in order to develop a client-specific digital web and mobile experience that drives engagement and scale as part of the Schwab Wealth Advisory Reimagination and Modernization program. Show less

  • Sr. Specialist - IT Program Management

    Dec 2022 - Mar 2024

  • Specialist - IT Program Management

    Sept 2021 - Nov 2022

  • IT Project Manager I

    Jun 2020 - Sept 2021
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  Allworth Financial

  Apr 2024 - now

  Integrations Project Manager