Izabelle Lambert Alves

Experience

• 

  ESPM Jr.

  Feb 2007 - Feb 2008

  Consultant
• 

  7-Eleven

  Dec 2008 - Mar 2009

  Sales Associate - Work Experience
• 

  EY

  May 2010 - Mar 2011

  Financial Auditor
• 

  Internight Midia

  Apr 2011 - Apr 2012

  Financial Coordinator
• 

  BHG - Brazil Hospitality Group

  May 2012 - Dec 2014

  Marina Palace HotelLuxury hotel with 150 rooms, located on the Leblon waterfront.Key Responsibilities:* Managed a team of approximately 200 employees during the implementation of a new organizational culture and processes.* Ensured high-quality hotel management while overseeing a 150-room property undergoing a renovation process. Golden Tulip Copacabana Hotel4-Star Hotel with 319 Rooms, Located on the Copacabana WaterfrontKey Responsibilities:* Supported the General Manager, handling direct interactions with guests, employees, and suppliers.* Prepared monthly performance reports and key business indicators.* Developed quality improvement strategies for operational processes and guest services.* Assisted in managing a team of approximately 250 employees in a 319-room property

  • Operations Manager

    Jan 2014 - Dec 2014

  • Operations Manager

    May 2013 - Jan 2014

  • Trainee

    May 2012 - May 2013
• 

  BHG - Brazil Hospitality Group

  Jun 2015 - Jan 2019

  HR Coordinator

  Led key HR functions, including Performance Evaluation, Goal Management, Employee Engagement, and Climate Surveys, while acting as an HR Business Partner for the São Paulo regional hotels and corporate departments, including New Business, Finance, Engineering, and Marketing. Reported to the company’s HR Manager.Key Responsibilities:* Talent Acquisition – Led recruitment and selection for corporate positions in New Business, Finance, Engineering, and Marketing.* People Development – Designed and delivered training and development programs for operational teams.* Performance Management – Oversaw corporate-wide performance evaluation processes, provided leadership training, created reports, and tracked Individual Development Plans (IDPs).* Employee Engagement – Managed the company-wide Climate Survey process, driving engagement initiatives.* Leadership Development Programs – Led the General Manager Trainee Program for hotel management development.* HR Analytics – Monitored turnover and engagement metrics, providing data-driven insights for strategic decision-making.* Strategic Goal Management – Deployed and tracked organizational goals, ensuring alignment with corporate strategy.* Compliance & Audit – Conducted internal HR audits to ensure adherence to corporate policies and regulations.* Process & Quality Management – Developed, standardized, and formalized HR policies, procedures, and operational manuals to ensure excellence in execution.* Reputation & Guest Experience Management – Monitored and implemented strategic actions to enhance guest experience, leveraging insights from TripAdvisor, Booking, Reclame Aqui, and Mystery Shopper evaluations. Show less

• 

  Sá Cavalcante

  Jan 2019 - Feb 2023

  Promoted from Manager to Head of People & Culture, expanding the role to a strategic level and taking on responsibility for the Processes division. Reported directly to the company owners, leading a team of 18 people and overseeing a corporate headcount of approximately 1,100 employees.Key Responsibilities & Challenges:* People & Management Strategy: Defined and implemented the people strategy to support the company’s growth and professionalization of management.* Performance & Succession Management: Implemented the Job Grading & Compensation Plan, developed Career Pathing tied to Performance Evaluation to drive talent retention and succession planning.* Governance & Organizational Structure: Reviewed and enhanced corporate governance, structured policies, and cascaded strategic goals.* Automation & Operational Efficiency: Deployed an applicant tracking system and optimized internal HR processes.Key Achievements:* Promoted from Manager to Head, expanding the role's scope and elevating the area’s governance to a strategic level.* Structured the Job Grading & Compensation Plan, ensuring equity and transparency in career progression.* Automated People & Management processes, increasing operational efficiency and reducing execution time for key workflows.* Improved Employee Engagement Score by 10% in the first year, 7% in the second year, and maintained levels above 90% in subsequent years.* Developed a robust Internal Communication ecosystem, strengthening company culture and strategic alignment. Show less People & Management Leadership, focusing on process structuring, organizational development, and the professionalization of people management. Reported directly to the company owners.Key Responsibilities & Challenges:* Organizational Structure: Established the Shared Services Center (SSC) to serve all four business units (Real Estate Development, Shopping Centers, Food Franchises, and Communication).* Talent Development & Performance Management: Designed and implemented recruitment, training, and performance evaluation processes.* Management & Processes: Mapped HR processes and cascaded strategic goals across all business units.* Culture & Engagement: Developed employer branding strategies, strengthened internal communication, and implemented initiatives to drive talent retention.Key Achievements:* Structured the Shared Services Center (SSC) to support all group companies, reducing costs, increasing operational efficiency, and expanding career opportunities across business units.* Developed and implemented a standardized Performance Evaluation framework across the company, using the 9Box 360º methodology.* Strengthened organizational culture and leadership development, ensuring greater strategic alignment.* Launched an Employee Engagement Survey and Action Plan methodology, leading to significant improvements in employee engagement. Show less

  • HR Head

    Apr 2022 - Feb 2023

  • HR Manager

    Jan 2019 - Apr 2022
• 

  Goodstorage

  Feb 2023 - now

  Head of Human Resources

  GoodStorage is the leader in the Brazilian self-storage market, backed by investment from Evergreen Investment Advisors. In 2024, the company doubled in size following its merger with Guarde Aqui, further solidifying its leadership position in the sector.Strategic leadership of the People & Management division at GoodStorage, reporting directly to the CEO and CFO. Responsible for structuring people governance, strengthening organizational culture, and driving the talent development strategy in a high-growth environment.Key Responsibilities & Challenges:* Led the merger between GoodStorage and Guarde Aqui, overseeing the integration of teams, culture, processes, and policies to ensure the successful consolidation of the new corporate structure.* Managed a multidisciplinary team and implemented structured programs for performance evaluation, succession planning, and leadership development.* Engaged in strategic alignments with international investors and the board, ensuring transparency and the efficient execution of the company’s growth plan.* Transformed and restructured internal HR processes, developed the job grading and compensation framework, and optimized operational efficiency.* Spearheaded employer branding and engagement initiatives to strengthen organizational culture and enhance the employee experienceKey Achievements:* Led the M&A integration process, successfully onboarding over 130 employees while ensuring the strategic retention of key talent.* Implemented the Job Grading & Compensation Plan and introduced performance evaluation through the Nine Box methodology, establishing a growth structure based on metrics and performance.* Developed the Executive Leadership Program to ensure succession planning and continuous development of the senior leadership team.* Recognized as the "Most Incredible Place to Work" in the Transportation & Logistics sector in 2024 by FIA Business School. Show less