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Susil Kumar Subash

Susil Kumar Subash

Software Tester

Followers of Susil Kumar Subash468 followers
location of Susil Kumar SubashChennai, Tamil Nadu, India

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  • Timeline

  • About me

    IT Security, Infra Technology & Service Delivery

  • Education

    • Certifications

      -
      Certifications Computer Application, Networks & Programming

      Microsoft Certified Professional (MCP)Post Diploma in Computer applicaitons (PDCA), TREC-STEP.Post Diploma in Network Technologies (PDNT), TREC-STEP.Completed Certification Course on VB.NET & ASP.NET in APTECH.FSL Internal certification on ITIL V3.

    • Bishop Heber College (Bharathidasan University)

      2003 - 2006
      B.Sc; Diploma; Post Diploma Phy; Computer Application & Programming; Computer Application

    • BHEL Matric. Hr. Sec. School (State

      2001 - 2003
      H.S.C Science, Maths, Computer Science.

    • BHEL Matric Hr Sec School

      2000 - 2001
      Secondary (Matric)

    • University of Madras

      2006 - 2009
      M.C.A Vel RS College Management and Science

  • Experience

    • Cynaptix Technologies Pvt Ltd

      Mar 2009 - Aug 2009
      Software Tester

      Jr. Software Tester for an Healthcare project.

    • Firstsource Solutions Ltd

      Oct 2009 - May 2012
      Service Delivery Manager (Technology)

      Managed IT infra & Client relationship wrt to IT changes for 51 Process across 4 Centers (Chennai, Trichy, Pondy & Vijayawada).Handled multiple clients from various geographies ranging from UK, US & Europe spanning diverse domains such as Healthcare, Adjudication, Publishing & ABU.

    • Dell

      May 2012 - Oct 2014
      Senior Associate Tech Analyst (Technology)

      Managed Incidents on Dell Internally used Applications for the functionality of Service After Sales apps such as Avaya CMS, CTI Softphone application & E-Talk Qfiniti Recording Server.

    • Wipro

      Oct 2014 - Aug 2016
      IT Services Operation Manager

      Technical Operation Manager for Call Center Technology.Managing Resources & Domains in THDK, L1 & L2 from Avaya CM, AC/WTL, IVR, Database, Network & Consent Gateway Domains.Single Point of Contact for Customers on Technology & Operations.

    • Tata Communications

      Aug 2016 - now
      Manager - IT Security, Infra Technology & Service Delivery

      14.5+ years of solid experience in Technology Operations, Endpoint (EDR) Security, DLP, SOC Operations, Information Technology, API Tool Integration, Resource Management, Service Delivery, Project Implementation, Project Delivery, Tier-2 Datacenter Implementation, Operations and Maintenance, Incident Management, Change Management, IT Infrastructure Services, Business Analysis, Internal & External Customer coordination, UAT Test, Managing IT across the Enterprise, and data analysis with reporting. BSI trained ISO 27001:2013 ISMS Lead Auditor & BSI 10012 Data Protection Certified. Show less

  • Licenses & Certifications

    • ITIL V3 Foundation [2011]

      LanguageCert (PeopleCert Qualifications Ltd)
      Jun 2013

    • ISO 27001 Lead Auditor - Information Security Certification

      BSI
      Jul 2019

  • Honors & Awards

    • Awarded to Susil Kumar Subash
      Best Performer of the Quarter Dell International Services Ltd Nov 2012 Received Best Performer Award of India AOC team for 3rd Quarter for the Year 2012 at Dell International Services Ltd.
    • Awarded to Susil Kumar Subash
      Best Performer for the Year 2011 Firstsource Solutions Ltd Oct 2011 Received best performance award on R&R ceremony on technology meet at Firstsource Solutions Ltd.
    • Awarded to Susil Kumar Subash
      Certificate of Appreciation VP Operations, Firstsource Solutions Ltd. May 2011 Received Certificate of Appreciation for valuable contribution towards success of winning Semi-Annual Quality Challenge in Sep 2010.Received Certificate of Appreciation in recognition of significant contribution towards success of project - Denali.