Daryl Schembri

Experience

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  Electrovaya

  Aug 2004 - Jan 2005

  End User Support Specialist

  Provided End User Support for Electrovay’s proprietary Lithium-Ion Super Polymer® batteries, battery systems, and battery-related products for energy storage, clean electric transportation and other specialized applications.

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  Rogers Communications

  Jan 2005 - now

  Led a high-performing team of Service & Application Specialists, delivering 24/7 support for Rogers Wireless cutting-edge Cloud Native Environment• Support hardware, software, and OS 24/7. This includes overseeing configuration, upgrades, administration, monitoring, maintenance, and deployment of patches. • Ensure that the various server uptimes are meeting the agreed metrics• Project implementations, including hardware augmentation, logical configurational changes, Deployment of Containers, Storage augmentation etc• Platform lifecycle management Show less Led a team of operational specialists responsible for ensuring the Network Organization is equipped to effectively respond to and manage events that may impact internal operations and the customer experience. The team’s primary goal is to minimize the impacts of incidents and facilitate a swift recovery process. Key accountabilities included:• Develop and maintain incident and business continuity playbooks• Technology and infrastructure readiness for hazardous events, i.e. inclement weather, freshet and wildfires• Planning and execution of critical events, i.e. high sale periods, product and service launches • Communication and stakeholder management • Maintain network asset inventory and regional risk register Show less Led a team of operational specialists tasked with identifying, managing, and mitigating risks associated with peak sale periods, planned technology changes, and new product introductions.Responsibilities: • Ownership and management of critical sales calendar utilized by the organization to plan product and service launches • Key stakeholder in the daily technology change management review accountable for business impact assessment and approval for Rogers, Fido & Chatr brands• Chair a weekly governance forum to plan the execution of extended technology changes with a mandate to minimize frontline and customer impact through the development and enactment of contingencies • Develop and maintain incident management playbooks for business continuity events Accomplishments:• Designed and implemented an organization-wide COVID-19 people response process utilized by Rogers human resources, health & safety teams across all business units to report and triage positive cases in a structured manner while keeping our employees and customers safe•Developed and launched a yearly cross-functional business operations readiness program to manage and protect our critical transactional systems during high sales periods across Rogers/Fido/Chatr brands and channels• Five Ted Rogers Business Excellence Award nominations:2021 • Load Balancer Refreshment Program• Q4 Critical Selling Period Cross-Channel Readiness 2020• Q4 Critical Selling Period Cross-Channel Readiness • Automation of daily service validation checks• xDNS replacement project Show less Led a team of managers and senior analysts responsible for 24x7x365 incident management, director+ communication and cross-functional engagement of stakeholders across the organization with the mandate to protect customer and frontline experiences for Rogers, Fido and Chatr brands during unplanned outages.Accomplishments:• Key enabler in establishing teams mandate and internal processes to support accountabilities• Led recruitment efforts to onboard new team members in a matter of three weeks • Achieved a 79% YoY reduction in customer-impacting minutes• High Employee Engagement 89% vs 80% target• Managed 2.5K incidents across the organization for Digital/IT/Network/Retail/Small Business/Customer Solution Centers• Winner of the 2018 Ted Rogers Business Excellence Award - Best in Class E2E Incident Management Team Show less Led a team of seven engineers mandated by SLT to prevent self-inflicted customer impact due to technical conflicts while implementing high-risk changes for Voice, Data and Video service portfolios.Accomplishments:• Increased key employee survey KPIs: • Engagement +9% • Performance Enablement +24% • Leadership Effectiveness +23% • Awarded a patent (CA 2820402) Method and Device for Controlling a Video Receiver• Reduced technical change conflicts by 90%• Stood up a knowledge management database to capture service flows for impact assessments • Introduced reporting to track and measure change execution by team/individual success• Partnered with the network change manager to overhaul key elements of the change management process leading to a reduction of unplanned outage time by 60% • New grad program - Conducted interviews, onboarding and team rotation Project Delivery Accomplishments:• Deployment of next-generation (DOCSIS 3.0) Converged Cable Access Platform• Roam Like Home• Fido Happy Hour• Extended Wireless Roaming• Common IP Core• VoLTE• Rogers Family Data Manager• Unison | R4B Show less Worked closely and collaborated with Engineering and Operational teams daily to ensure change activities were conflict-free during technical implementation in support of current and next-generation TV services and applications.Accomplishments:• Promoted to Manager May 2015• CTO Recognition Award - Video broadcast readiness of the joint NHL and Rogers 12-year Agreement• 2014 - 33% Reduction of Critical Outages• 2013 - 40% Reduction of Critical OutagesVideo Platform Readiness:• Sochi Winter Olympic Games• FIFA World Cup• Shomi OTT Streaming Service• NHL puck drop (NHL & Rogers 12 Year Broadcast Agreement)DTV Platform Enhancement Projects:• Cisco Explorer Controller Upgrades• IP Direct (DOCSIS Enablement of STB)• Broadcast Frequency Changes & Analog Drops (required for DOCSIS re-speeds)• Adrenaline (VOD back office)• Nitro Now (SARA VOD Client)• RTN Code Release• RCDIN IP Video Core re-architecture• Switch Digital Video Frequency Expansion• GI Encoder Decommissioning• Emergency Alert System Show less Responsible for the technical implementation of all CAPEX and OPEX projects on the Digital Video network. Accomplishments:• Canadian publication of patent (CA2820402C) Method and Device for Controlling a video receiver • Network Problem Management Process • Launched end-to-end STB Video Monitoring Platform for national cable footprint • Launched Dialnorm platform to adhere to CRTC Regulation • Re-provisioned all HD channels into 3:1 Mux to reclaim RF Spectrum IP Video Source Delivery Projects:• University of Waterloo• Lakehead University• Neulion Interconnect• Rogers Centre• Real Sports Bar• JD Developments• Rogers Media Video Interconnect• Toronto MLSE• ALT Hotel• Hilton Hotel• Export Development Canada Show less Accountable for the provisioning and maintenance of Source, Core and Access devices responsible for Digital TV Service delivery to customers over the Rogers HFC network.Accomplishments:• Convert video sources to IP based delivery (MPEG over IP)• Provisioned 300+ new channels across multiple lineups nationally• Launched Switch Digital Video• TMX Multiplexer replacements• Frequency changes to realign the 860Mhz spectrum• Broadcast GQAM deployment• Digital Terminal Adapter Platform Deployment (Analogue Reclamation) • Built Digital Ad Insertion Platform• Over-the-air to Digital Project CRTC mandateIP Video Source Delivery Projects:• St. Regis Hotel • Reuters • Brampton Hospital• London Hospital• Hilton Garden Hotel in Brampton• Fanshawe College • Eastlink Orillia• Cable Cable• Compton Cable• Eastlink in Atlantic• Moncton Casino• Adidas in Vaughn Show less

  • Director, E2E Wireless Services

    Jul 2024 - now

  • DevOps Manager, Wireless Cloud Infrastructure, Network Operations

    May 2024 - Jul 2024

  • Senior Manager, Change Enablement

    Mar 2024 - May 2024

  • Senior Manager, Incident Preparedness

    Aug 2023 - Mar 2024

  • Senior Manager, Operational Risk Management

    Jan 2020 - Aug 2023

  • Senior Manager, Incident Management

    Apr 2018 - Jan 2020

  • Manager, Core Network Planning and Project Governance

    May 2015 - Apr 2018

  • Senior Specialist, Core Network Planning and Project Governance

    Aug 2013 - May 2015

  • Tier 3 - Senior Platform Specialist, Digital TV Core Platforms and Services

    Nov 2012 - Aug 2013

  • Tier 3 - Platform Specialist, Digital TV Core Platforms and Services

    Jun 2008 - Nov 2012

  • Tier 2 - Analyst, National Ticket Management Center

    Dec 2007 - Jun 2008

  • Tier 2 - Team Lead, Technical Support

    Nov 2006 - Dec 2007

  • Tier 2 - Technical Support Specialist

    Jun 2006 - Nov 2006

  • Tier 1 - Technical Support Specialist

    Jan 2005 - Jun 2006
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  Conestoga College School of Applied Computer Science & Information Technology

  Jan 2024 - Aug 2024

  Professor, Cybersecurity Response Planning

  Develop and instruct comprehensive course materials and curriculum for the Cybersecurity Response Planning Program. Accountabilities include:• Instruct the secure network administration and cybersecurity response management courses, which teach students how to manage and secure networks and respond to events and incidents • Employ innovative teaching methodologies to engage students actively in the learning process, fostering critical thinking and practical skill development• Utilize real-world examples to enhance understanding and application of concepts and techniques Show less