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Leonid K.

Leonid K.

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  • Timeline

  • About me

    Product Analyst Cash & Insurance

  • Education

    • Australian College of Sports Therapy(ACST)

      2006 - 2008
      Diploma of Remedial Massage Remedial Sports Therapy and Deep Tissue Massage Pass

      Activities and Societies: 6 Months clinical experience Clinically analyze and assess sports performance in accordance with the biomechanics of the athlete’s body. Assessment and treatment of injuries, sports taping, stretches, strengthening exercises and home exercises were used in treating and preventing the occurrence of injuries thus increasing the athlete’s performance and preventing ongoing muscle injury.Responsibilities:• Recognized for ability to quickly establish rapport with customers and build a loyal… Show more Clinically analyze and assess sports performance in accordance with the biomechanics of the athlete’s body. Assessment and treatment of injuries, sports taping, stretches, strengthening exercises and home exercises were used in treating and preventing the occurrence of injuries thus increasing the athlete’s performance and preventing ongoing muscle injury.Responsibilities:• Recognized for ability to quickly establish rapport with customers and build a loyal clientele.• Developed strengthening routines during training to prevent the occurrence of injuries during the season thus keeping the team at their peak performance.• Taping• Application of various deep tissue and soft tissue muscle strokes to increase biomechanical functionality Show less

    • Forest Hill College

      1999 - 2005
      College Year 12 Certificate Completed Mathematics, Biology, Health and Human Development, Physical Education, Vet IT Certificate 3&4 Pass

      Activities and Societies: Chess Club, Coached Yr 7 Soccer Team Completed High SchoolCompleted Vet IT Certificate 3&4 in year 11 as a year 12 subject, in the Mainstream Category.

    • Kaplan

      2024 -
      Certificate Finance, General Completed

      This course meets the 'Regulatory Guide 146 Licensing: Training of financial product advisers' specialist knowledge and skills requirements of:- 'Table A2.6b: Insurance (specialist knowledge)' and has tested appropriate skills for the provision of general advice on general insurance.

    • University of Canberra

      2021 - 2022
      Postgraduate Online Service Design (CX for the Public and Private Sector)

      - Critically appraise CRM usage to support organisations in generating sales- Evaluate criteria to construct customer experience processes- Create, identify and evaluate customer options via data held on CRM systems- Critically evaluate the key principles and practices of effective customer relationship management systems.

    • Trailhead by Salesforce

      2013 - 2021
      Trailblazer Customer Resource Management

      Studying Salesforce CRM through the Trailblazer Course. Salesforce Profile: Salesforce Profile: https://trailhead.salesforce.com/en/users/profiles/00550000006xsl4AAA In 4 years within several roles, I have had experience in:• Training 400-800 users in Salesforce Classic CRM• Case Management within Salesforce Classic CRM• Defect resolution as first point of contact for Australia Post National Contact Centre• Liaison for Australia Post Card Transactions… Show more Studying Salesforce CRM through the Trailblazer Course. Salesforce Profile: Salesforce Profile: https://trailhead.salesforce.com/en/users/profiles/00550000006xsl4AAA In 4 years within several roles, I have had experience in:• Training 400-800 users in Salesforce Classic CRM• Case Management within Salesforce Classic CRM• Defect resolution as first point of contact for Australia Post National Contact Centre• Liaison for Australia Post Card Transactions Monitoring Team and Accounting Retail Services Team to research, review, design and implement Salesforce Lightning within the shared services area• Testing of Salesforce Lightning within Sandbox, Pre-test and production environents• Research and review enhancements of Salesforce CRM applications to enhance the user experience. Show less

  • Experience

    • Australia Post

      Nov 2010 - now

      • Product Analyst Cash & Insurance

        Mar 2024 - now

      • Customer Systems Support Specialist

        Jun 2023 - Mar 2024

      • Systems Support Analyst

        Nov 2019 - Jun 2023

      • Team Manager

        Jan 2018 - Nov 2019

      • Credit Officer

        Oct 2017 - Jan 2018

      • Inventory Control Analyst

        Oct 2015 - Oct 2017

      • Card Transactions Analyst

        Oct 2015 - Jun 2017

      • Voice and Desktop Support Analyst

        Feb 2012 - Oct 2015

      • Outbound Customer Sales & Service Consultant

        Feb 2011 - Aug 2015

      • Inbound Customer Sales & Service Consultant

        Nov 2010 - Feb 2011

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Leonid K.
      Shared Values Cindy Ngo Sep 2018 I just wanted to give Leonid a big thank you for being proactive and reaching out to me when I needed assistance during his time as an Acting Team Manager. He has been a big help in assisting in completing my Quality Evaluations for the month. Really appreciate you taking the time to help not just the team you were managing but my team and myself
    • Awarded to Leonid K.
      Shared Values - Being Safe Everywhere Tanzy Hall May 2018 I would like to thank everyone for helping me in a moment of panic, when I had technical issues with a microwave. Thank you for helping me out and being safe. I truly appreciate your support today.
    • Awarded to Leonid K.
      Shared Values - Helping Each Other Michael Visciglio Apr 2018 Leon has shown tremendous support and leadership when it comes to helping others, always willing to lend a hand and go in blindly if it means helping someone else. These qualities cannot be taught.
    • Awarded to Leonid K.
      Digital Delighter Australia Post February 1, 2018
    • Awarded to Leonid K.
      Applaud Award for Leonid Kefalianos Simon Vancam Aug 2017 Category: Shared ValuesCriteria: Helping Each OtherNominees Manager: Barbara MarincicWe (CTM) have moved over to Sales Force and Leonid did an enormous amount of work to help get the tool working to the best that it could. Leonid was not part of our team direct but was always available to help us with testing of the updates, training for how to use, set up reports, filters and other questions we had and reported back to the developers for us, our issues and concerns. Still… Show more Category: Shared ValuesCriteria: Helping Each OtherNominees Manager: Barbara MarincicWe (CTM) have moved over to Sales Force and Leonid did an enormous amount of work to help get the tool working to the best that it could. Leonid was not part of our team direct but was always available to help us with testing of the updates, training for how to use, set up reports, filters and other questions we had and reported back to the developers for us, our issues and concerns. Still today, well after we have taken over the application he is always willing to spend time to help us if we find any issues or questions re the app. We all at CTM acknowledge that with out Leonids input and efforts we would not have Salesforce working as well as it is now with out one of our team needed to spend many hours that we just didn't have spare. This nomination is from all of the team at CTM. Show less
    • Awarded to Leonid K.
      Applaud Award for Leonid Kefalianos Barbara Marincic Mar 2017 Category: Shared ValuesCriteria: Helping Each OtherManager: Barbara MarincicLeonid has taken upon himself to take on extra work. Having a sound knowledge of Salesforce, Leonid was able to provide testing and information to ensure that the system was able to support the CTM team. He has gone above and beyond working on the system. Once he was satisfied with the fixes he provided training and continued to mentor the team until they were comfortable with the change. Thanks so much… Show more Category: Shared ValuesCriteria: Helping Each OtherManager: Barbara MarincicLeonid has taken upon himself to take on extra work. Having a sound knowledge of Salesforce, Leonid was able to provide testing and information to ensure that the system was able to support the CTM team. He has gone above and beyond working on the system. Once he was satisfied with the fixes he provided training and continued to mentor the team until they were comfortable with the change. Thanks so much for your assistance Leonid. Show less
    • Awarded to Leonid K.
      Applaud Award for Leonid Kefalianos Barbara Marincic Oct 2016 Category: Shared ValuesCriteria: Helping Each OtherManager: Barbara MarincicThank you very much Leonid for taking on extra work and changing your hours to suit the team. You have taken on the core tasks and performed them well. Your assistance not only assisted the team but also took the pressure off Kit to perform the other tasks allowing all customers to be serviced in a timely manner. Many thanks once again.
    • Awarded to Leonid K.
      Applaud Award for Leonid Kefalianos Veronica Waters Jul 2016 Category: Shared ValuesCriteria: Helping Each OtherManager: Barbara MarincicLeonid has gone beyond his normal duties to help me at the Fitzroy Post Office. He helped put together some ideas and recommendations to assist in stock control. Thanks Leonid
    • Awarded to Leonid K.
      Australia Post (Achieved Level 5 Superior Rank) Australia Post Gained through delivering the highest level of customer service thus achieving the highest rank in the categories of sales leads, average handle time, net promoter score and weekly quizzes.
    • Awarded to Leonid K.
      Australia Post, Certificate of Recognition in meeting our culture pillars (Customer Focus) Australia Post Gained through delivering the highest level of customer service by our customers resulting in a positive net promoter score and a customer compliment. (Achieved 18th August 2014)
    • Awarded to Leonid K.
      P186 Award (given to the top 10% of performers quarterly) Australia Post Gained through delivering a high level of customer service which improved the customers knowledge, experience and usage of products used within Australia Posts Contact Centre’s and Postal Outlets.
    • Awarded to Leonid K.
      Recognition Award Graham Alabaster Received recognition award for attendance and work ethic when implementing 400 PC’s through our National Contact Centre.
    • Awarded to Leonid K.
      Recognition Award Melanie Walsh Gained through delivering excellent customer service within our contact centre, specifically in relation to requests regarding movements of assets and team changes.

  • Volunteer Experience

    • Massage Therapist

      Issued by Waverly Wanderer's Soccer Club on Apr 2009
      Waverly Wanderer's Soccer ClubAssociated with Leonid K.

    • Remedial Therapist

      Issued by Doncaster Rovers Soccer Club on Apr 2009
      Doncaster Rovers Soccer ClubAssociated with Leonid K.

    • Coach u13's Junior Soccer Team

      Issued by Doncaster Rovers Soccer Club on Apr 2009
      Doncaster Rovers Soccer ClubAssociated with Leonid K.