
Patrik H.
Guest Services Specialist

Connect with Patrik H. to Send Message
Connect
Connect with Patrik H. to Send Message
ConnectTimeline
About me
Program Manager at Rivian | Ex-Apple | Ex-NPR
Education

Eastern Michigan University
2006 - 2012B.A. Electronic Media: Arts, Entertainment and Media Management
Experience

Target
May 2007 - Jan 2009Guest Services Specialist
Eastern Michigan University
Sept 2007 - Apr 2008Cashier
Kensington Court
Mar 2009 - Apr 2010Catering Specialist
Eastern Michigan University
Sept 2010 - Sept 2011Public information/relations for a diverse, non-profit advocacy and education organization. Major responsibilities included: Handling all internal and external communications through press releases, new media, print media, on campus digital billboards, op-ed and official university communications outlets on campus and throughout the region. Design, event planning, promotions, purchasing, and programming for Student Government initiatives and events.
Director of Communications- Student Government
May 2010 - Sept 2011Campus Life Help Desk
Aug 2009 - Aug 2011Catering Server
Sept 2010 - Apr 2011

ARTRAIN USA
Jan 2011 - Jan 2012Program AssistantDelivering Discovery.Assist with executing program design, logistics and scheduling, communication and public relations, documentation through written reports, videography/photography. Communicate and work collaboratively with international governmental agencies, local business, and public schools to produce the "Paths to Peace Program" War of 1812 Arts Legacy project with the US and Canadian National Parks.

Michigan Theater
May 2011 - Aug 2011Summer InternYoung Filmmakers Summer Camp assistant and counselor.
.webp)
Community Television Network (CTN)
Sept 2011 - Jun 2012Community Programming Assistant @ CitiTV CTNVideo production, editing, ENG, EFG, transcriptions, and clerical duties as needed.

The Princeton Review
Jul 2012 - Jun 2013Marketing CoordinatorDrive enrollment growth for all products and services through implementation of prospect contact plans and conversion activities including direct mail, emailing and callback campaigns. Communications to prospective students via direct mail, email, phone and social media. Worked directly with the Territory Manager and Area Sales & Marketing Manager to execute national and regional initiatives and customer follow-up. Execute all national marketing promotions and event coordination through marketing and advertising awareness campaigns. Assist with public relations management in Michigan and other brand awareness activities, especially around national event promotions. Assist in prospect entry and schedule writing duties. Show less

NPR
Aug 2012 - Aug 2021My role includes external event management, help desk for all listener services including for WEMU's online audio stream, donation system and payment gateway management. Manage automation systems and program playback scheduling, integrating new tech systems and new media initiatives with content management systems, occasional graphic design, social media, and act as WEMU's webmaster and all around technical expert. I also help with all fundraising activities and organize food donations for our many phone bank volunteers during pledge drives. Show less
Technical Director
Dec 2019 - Aug 2021New Media Manager
Mar 2013 - Dec 2019Producer
Aug 2012 - Mar 2013

Hewlett-Packard
Jun 2013 - Sept 2013News Analyst (Contractor)Research and interpreted news to give company an up-to-date view of their public corporate image through daily executive summaries. Provided qualitative and quantitative analysis of multiple local, national, and international media sources. Real-time monitoring of corporate, product, industry, and competitive trends.

Apple
Sept 2013 - Jan 2021- Technical Team Manager backfill support- Subject Matter Expert & Trainer: Audio products- Leadership Academy Participant - AppleCare Excellence award winner - Selected for FY2020 Leadership Academy - Commitments Manager rotation "Career Experience" April-October 2019- Top 3 internal team support mentor- Senior level consumer Networking and Services support - ACMT- ACiTSenior level consumer support. AppleCare Excellence Award
Team Manager Backfill
Jan 2020 - Jan 2021Senior Wireless Multimedia Specialist
Oct 2018 - Jul 2020Mac+ Senior Advisor
Apr 2017 - Oct 2018iOS Senior Advisor
Aug 2016 - Apr 2017Technical Advisor
Jan 2016 - Aug 2016Genius Bar Specialist
Sept 2013 - Jan 2016

Ann Arbor Summer Festival
May 2014 - May 2016Stage ManagerOversee all activities on the outdoor main stage at the Top of the Park, including the advance and execution of 50+ musical performances, outdoor cinema series, vendor arrivals, contract fulfillment and various sponsor call-outs, community recognitions throughout the festival.

Apple
Feb 2021 - Aug 2021GeniusStepped down into part-time role to pursue additional higher education opportunities and more involvement at WEMU-FM NPR Affiliate

Rivian
Aug 2021 - nowService Support
Program Manager, Service Partnerships
Apr 2024 - nowAsset Partner Project Manager, Service Partnerships
Jan 2024 - Apr 2024Senior Operations Specialist, Communications
Jan 2023 - Jan 2024Senior Service Support Advisor
Aug 2021 - Dec 2022
Licenses & Certifications

First Aid
American Red Cross- View certificate

Technical Sales: The Role of the Sales Engineer
LinkedInOct 2018 - View certificate

Customer Success
LinkedInAug 2018 
ACMT
AppleJan 2017- View certificate

Learning Amazon Connect: Create and Manage a Contact Center
LinkedInOct 2021 
ACiT
AppleJan 2017
Honors & Awards
- Awarded to Patrik H.AppleCare Excellence Award (ACEA) Apple Nov 2020
- Awarded to Patrik H.AppleCare Excellence Award (ACEA) Apple 2017 Recipient of the AppleCare Excellence Award in recognition of outstanding performance in customer satisfaction, leadership and recognizes individuals that have made a significant impact to Apple's business, based on top-level KPI's.
- Awarded to Patrik H.2015 Broadcast Excellence Awards: "Station of the Year" 89.1 WEMU Michigan Association of Broadcasters May 2016 A team effort!Details: http://wemu.org/post/891-wemu-wins-station-year-broadcast-excellence-award
- Awarded to Patrik H.2015 Broadcast Excellence Merit Award: Use of New Media Michigan Association of Broadcasters May 2015
- Awarded to Patrik H.Ovation Award, Briarwood Genius Bar Apple 2015 Team awards from Apple for top 5 Technical Support teams in the company. Award is given out every quarter to those teams based on customer feedback.
Volunteer Experience
Community Volunteer
Issued by Humane Society of Huron Valley
Associated with Patrik H.Volunteer
Issued by The Ark - Ann Arbor
Associated with Patrik H.Volunteer
Issued by Gleaners Community Food Bank of Southeastern Michigan
Associated with Patrik H.Greeter
Issued by Ann Arbor Summer Festival on Sept 2011
Associated with Patrik H.
Languages
- geGerman
- spSpanish
Recommendations

Heidi bang okslund
Lektor i pædagogisk psykologiNorth Denmark Region, Denmark
Maryna hrytsiienko
Securing Top Tech Talent With Cost-Effective HiringUkraine
Sai sheashan
Student at SRM UniversityChennai, Tamil Nadu, India
Abiodun peter oladipo
IT Support Engineer at Julius Berger Nigeria PLCNigeria
Humbulani masiagwala
CICD and Platform Engineer @ Old MutualCity of Johannesburg, Gauteng, South Africa
Finny mathew
Information Security Engineer | CISA | ITILDubai, United Arab Emirates
Deepti gopalakrishnan
Associate Consultant at Tata Consultancy ServicesKochi, Kerala, India
Matheus de oliveira
HR Manager na Whirlpool CorporationRio Claro, São Paulo, Brazil
Hadjar sefiane
Passionate and dedicated English teacher with over three years of experience,Let's speak together an...Istanbul, Istanbul, Türkiye
Kumaresh venkataraman
Sr. Technical Account Manager at Hilti India Pvt. Ltd.Scarborough, Ontario, Canada
Frank bradley
Masters of Science In Cybersecurity - University of Maryland University CollegeWashington, District of Columbia, United States
Petra savujärvi
Organization Transformation Lead, Senior Manager at DeloitteHelsinki, Uusimaa, Finland
Josu txintxurreta altube
Area Sales Manager at Mondragon AssemblyOñate, Basque Country, Spain
Esobusi mkangelwa
Public Relations and Communications Graduate at Cape Peninsula University of TechnologyCape Town, Western Cape, South Africa
Subash s
Quality Assurance Associate @ Stelis Biopharma(One Source speciality Pharma Ltd)| Registered pharmac...Dodda Ballapur, Karnataka, India
Muhammad kholil rahimullah
SEO Analyst| Web Developer |QA EngineerKota Tangerang Selatan, Banten, Indonesia
Fredrik willander
Systemutvecklare/konsult på LivsmedelsverketGreater Stockholm Metropolitan Area
Shirley liu
CEO at Claireye Intelligence CompanyTaiwan
Vishnu teja pandrangi
Software Engineer at OpenText || NIT Warangal (ECE)West Godavari, Andhra Pradesh, India
Athulraj shetty
DGM - Lead, After Sales Business Development and Technical Services at Audi IndiaMumbai, Maharashtra, India
...