Patrik H.

Patrik H.

Guest Services Specialist

Followers of Patrik H.1000 followers
location of Patrik H.Detroit Metropolitan Area

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  • Timeline

  • About me

    Program Manager at Rivian | Ex-Apple | Ex-NPR

  • Education

    • Eastern Michigan University

      2006 - 2012
      B.A. Electronic Media: Arts, Entertainment and Media Management
  • Experience

    • Target

      May 2007 - Jan 2009
      Guest Services Specialist
    • Eastern Michigan University

      Sept 2007 - Apr 2008
      Cashier
    • Kensington Court

      Mar 2009 - Apr 2010
      Catering Specialist
    • Eastern Michigan University

      Sept 2010 - Sept 2011

      Public information/relations for a diverse, non-profit advocacy and education organization. Major responsibilities included: Handling all internal and external communications through press releases, new media, print media, on campus digital billboards, op-ed and official university communications outlets on campus and throughout the region. Design, event planning, promotions, purchasing, and programming for Student Government initiatives and events.

      • Director of Communications- Student Government

        May 2010 - Sept 2011
      • Campus Life Help Desk

        Aug 2009 - Aug 2011
      • Catering Server

        Sept 2010 - Apr 2011
    • ARTRAIN USA

      Jan 2011 - Jan 2012
      Program Assistant

      Delivering Discovery.Assist with executing program design, logistics and scheduling, communication and public relations, documentation through written reports, videography/photography. Communicate and work collaboratively with international governmental agencies, local business, and public schools to produce the "Paths to Peace Program" War of 1812 Arts Legacy project with the US and Canadian National Parks.

    • Michigan Theater

      May 2011 - Aug 2011
      Summer Intern

      Young Filmmakers Summer Camp assistant and counselor.

    • Community Television Network (CTN)

      Sept 2011 - Jun 2012
      Community Programming Assistant @ CitiTV CTN

      Video production, editing, ENG, EFG, transcriptions, and clerical duties as needed.

    • The Princeton Review

      Jul 2012 - Jun 2013
      Marketing Coordinator

      Drive enrollment growth for all products and services through implementation of prospect contact plans and conversion activities including direct mail, emailing and callback campaigns. Communications to prospective students via direct mail, email, phone and social media. Worked directly with the Territory Manager and Area Sales & Marketing Manager to execute national and regional initiatives and customer follow-up. Execute all national marketing promotions and event coordination through marketing and advertising awareness campaigns. Assist with public relations management in Michigan and other brand awareness activities, especially around national event promotions. Assist in prospect entry and schedule writing duties. Show less

    • NPR

      Aug 2012 - Aug 2021

      My role includes external event management, help desk for all listener services including for WEMU's online audio stream, donation system and payment gateway management. Manage automation systems and program playback scheduling, integrating new tech systems and new media initiatives with content management systems, occasional graphic design, social media, and act as WEMU's webmaster and all around technical expert. I also help with all fundraising activities and organize food donations for our many phone bank volunteers during pledge drives. Show less

      • Technical Director

        Dec 2019 - Aug 2021
      • New Media Manager

        Mar 2013 - Dec 2019
      • Producer

        Aug 2012 - Mar 2013
    • Hewlett-Packard

      Jun 2013 - Sept 2013
      News Analyst (Contractor)

      Research and interpreted news to give company an up-to-date view of their public corporate image through daily executive summaries. Provided qualitative and quantitative analysis of multiple local, national, and international media sources. Real-time monitoring of corporate, product, industry, and competitive trends.

    • Apple

      Sept 2013 - Jan 2021

      - Technical Team Manager backfill support- Subject Matter Expert & Trainer: Audio products- Leadership Academy Participant - AppleCare Excellence award winner - Selected for FY2020 Leadership Academy - Commitments Manager rotation "Career Experience" April-October 2019- Top 3 internal team support mentor- Senior level consumer Networking and Services support - ACMT- ACiTSenior level consumer support. AppleCare Excellence Award

      • Team Manager Backfill

        Jan 2020 - Jan 2021
      • Senior Wireless Multimedia Specialist

        Oct 2018 - Jul 2020
      • Mac+ Senior Advisor

        Apr 2017 - Oct 2018
      • iOS Senior Advisor

        Aug 2016 - Apr 2017
      • Technical Advisor

        Jan 2016 - Aug 2016
      • Genius Bar Specialist

        Sept 2013 - Jan 2016
    • Ann Arbor Summer Festival

      May 2014 - May 2016
      Stage Manager

      Oversee all activities on the outdoor main stage at the Top of the Park, including the advance and execution of 50+ musical performances, outdoor cinema series, vendor arrivals, contract fulfillment and various sponsor call-outs, community recognitions throughout the festival.

    • Apple

      Feb 2021 - Aug 2021
      Genius

      Stepped down into part-time role to pursue additional higher education opportunities and more involvement at WEMU-FM NPR Affiliate

    • Rivian

      Aug 2021 - now

      Service Support

      • Program Manager, Service Partnerships

        Apr 2024 - now
      • Asset Partner Project Manager, Service Partnerships

        Jan 2024 - Apr 2024
      • Senior Operations Specialist, Communications

        Jan 2023 - Jan 2024
      • Senior Service Support Advisor

        Aug 2021 - Dec 2022
  • Licenses & Certifications

    • First Aid

      American Red Cross
    • Technical Sales: The Role of the Sales Engineer

      LinkedIn
      Oct 2018
      View certificate certificate
    • Customer Success

      LinkedIn
      Aug 2018
      View certificate certificate
    • ACMT

      Apple
      Jan 2017
    • Learning Amazon Connect: Create and Manage a Contact Center

      LinkedIn
      Oct 2021
      View certificate certificate
    • ACiT

      Apple
      Jan 2017
  • Honors & Awards

    • Awarded to Patrik H.
      AppleCare Excellence Award (ACEA) Apple Nov 2020
    • Awarded to Patrik H.
      AppleCare Excellence Award (ACEA) Apple 2017 Recipient of the AppleCare Excellence Award in recognition of outstanding performance in customer satisfaction, leadership and recognizes individuals that have made a significant impact to Apple's business, based on top-level KPI's.
    • Awarded to Patrik H.
      2015 Broadcast Excellence Awards: "Station of the Year" 89.1 WEMU Michigan Association of Broadcasters May 2016 A team effort!Details: http://wemu.org/post/891-wemu-wins-station-year-broadcast-excellence-award
    • Awarded to Patrik H.
      2015 Broadcast Excellence Merit Award: Use of New Media Michigan Association of Broadcasters May 2015
    • Awarded to Patrik H.
      Ovation Award, Briarwood Genius Bar Apple 2015 Team awards from Apple for top 5 Technical Support teams in the company. Award is given out every quarter to those teams based on customer feedback.
  • Volunteer Experience

    • Community Volunteer

      Issued by Humane Society of Huron Valley
      Humane Society of Huron ValleyAssociated with Patrik H.
    • Volunteer

      Issued by The Ark - Ann Arbor
      The Ark - Ann ArborAssociated with Patrik H.
    • Volunteer

      Issued by Gleaners Community Food Bank of Southeastern Michigan
      Gleaners Community Food Bank of Southeastern MichiganAssociated with Patrik H.
    • Greeter

      Issued by Ann Arbor Summer Festival on Sept 2011
      Ann Arbor Summer FestivalAssociated with Patrik H.