Frank Bradley

Experience

• 

  General Dynamics

  Oct 2006 - Feb 2009

  Senior Network Engineer

  Assisted in maintaining IT integrity and system functionality at the US Senate.

• 

  Net Commerce Solutions Limited

  Jun 2009 - Jan 2010

  Senior Information Technology Specialist

  Worked as a Desktop Support Specialist supporting the Army National Guard located in Arlington, Va. Assisted in the network migration of all desktop computers from Windows XP to Windows Vista. Provided troubleshooting to correct problems with computer installations as well as helped to build new workstation drives to meet specified deadlines. Performed Hardware moves and installations of both copper and fiber connectivity. Also support JP1 staff with various IT related issues.

• 

  AFMS Inc.

  Nov 2009 - Mar 2011

  Senior Information Technology Specialist

  Directly supported the 55th Signal Combat Camera unit at Fort Meade, MD a component of the US Armed Forces. Provided accurate and timely support for the client utilizing Remedy client software to create, track, and update all incidents and change requests. Ensured work was performed within the boundaries of the Service Level Agreement. Provisioned support for local and remote users for all hardware and software systems, including connectivity, VPN, and remote desktop issues. Prepared Infrastructure Protection's field teams such as Chemical Security Inspectors and Protective Security Advisors (PSAs) with with specialized hardware and software packages. Installed various map data software such as ArcGIS and Garmin map source. Show less

• 

  Genisys Group, Inc

  May 2010 - Jun 2013

  President

  Provide independent Information Systems support to private clients which included hardware system repairs, software installs/upgrades, risk assessment and security training. Responsible for the implementation, troubleshooting, and maintenance of client operating systems. Rebuilt (Dells/MACs) desktops and laptops, setup private in home networks, setup peripherals, installed monitors and software. Configured and maintained communications including routers, firewalls, and internet connections. Upgraded operating systems to the latest versions, installed service packs, MS Office, printers, scanners, and configured Blackberry devices for personal mail accounts. Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks and protection needs. Promoted awareness of security risks in software applications. Show less

• 

  SMS Data Products Group, Inc.

  Jun 2013 - Jun 2015

  Regional Site Lead

  Continued support of the Domestic Nuclear Detection Office (DNDO) a component with Department of Homeland Security (DHS) Headquarters at a Senior Systems Administration/Regional Site Lead. Employed specialized knowledge of infrastructure protection needs to create documents for unique sets of users such as Protective Security Advisers in the field to ensure tailored and improved operating procedures are applied for their systems and support. Used project management principles to provide efficient and thorough support by planning out projects such as Sharepoint expansion and new training procedures, taking lead in execution and monitoring project progress. Also, adhered to and administrates IT security practices to the team by using knowledge of basic IT security principles and concepts such as confidentiality, integrity, availability, authenticity, and non-repudiation as regulated by the DHS IT security team. Show less

• 

  CACI International Inc

  Jun 2015 - now

  •Responsible for the planning and coordinating all aspects of program and project management of several large and complex projects for TSA/DHS.•Completed the successful transition of the Legacy TSAHR System into a new Solaris System which involved the coordination of data accumulation, file transfer, data migration, hardware compatibility upgrades and multiple vendor relationships. •Completed the successful transition of TSA’s mail flow from on-prem to a hybrid environment allowing the decommissioning and relocation of the TSA Datacenter.•Completed the successful deployment and ingestion of a Windows System Monitoring Tool to all servers and workstations within the TSA network allowing logs of system activity to be captured and forwarded via SPLUNK to the TSA SOC. • Evaluated projects, developed project plans, identified resource requirements and budgetary needs, established bridge call communications between business units and hosted project meetings to ensure realistic goals are set and met.•Ensured all projects stayed within budget and completed on-time.•Coordinated the efforts of multiple vendors and SMEs on large government projects to deliver top quality services for our customer. Show less •Responsible for overseeing a new $30 million program involved the merging multiple Agency Service Desks including the Executive Office of the President (EOP), Secret Service (SS), National Security Council (NSC), Office of Administration (OA), White House Communications Agency (WHCA), and White House Military Organization (WMO).•Worked with the EOP client to insure a successful transition of the onsite ticketing system from JIRA to Service Now. •Supporting over 10,000 A-Lan Windows and MAC Systems, Networked Printers and Mobile Devices.•Ensured that our team is meeting all required SLAs without penalties.•Hired, managed and trained a 38 technician Service Desk staff providing both Tier I and Tier II requirements.•Developed the EOP-PITC Service Desk Schedule to ensure 365 x 24 x 7 onsite coverage in a mission critical environment.•Successfully established and monitored contractual commitments to ensure that they were in line with company financial goals.•Used Project Management principles by planning out EOP Projects, such as the creation and implementation of technician training procedures, monitoring project progression and revising it when necessary to save time and increase productivity.•Provided EOP COR with weekly metrics and monthly and quarterly deliverables.•Customer Service Improvements include: Asset Tracking and Asset Deployment which has helped to improve EOP inventory requirements. •Agency Improvements are referenced by multiple team kudos. Show less As an IT Task Order Manager for CACI I managed a staff consisting of 50 + CACI and Subcontracting Employees. Serves as a Liaison between CACI and the Federal Service Delivery Manager to guarantee structure in EUS performance as well as contractual SLA requirements. Provide consistent time reporting on deliverables including: EVIP Issues, open VIP Tickets, open OPS Tickets, and the number of Daily Scheduled New Hires. Worked with Service Delivery Manager and other Senior Government Leadership to complete and resolve priority customer requests in a timely fashion. Uses project management principles to provide efficient and thorough support by planning out projects such as SharePoint expansion and new training procedures, taking lead in execution and monitoring project progress. Show less

  • Senior Project Manager

    Aug 2020 - now

  • Information Technology Program Manager

    Aug 2019 - Aug 2020

  • Task Order Manager

    Jun 2015 - Aug 2020