Finny Mathew

Experience

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  Dubai International

  Apr 2013 - Apr 2014

  Junior System Administrator

  Maintaining and upgrading communication systems, local area networks and wide area networks for new branches.Also responsible for security, data storage and disaster recovery strategies. Troubleshooting other IT related quires printer installation ,access point installations.

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  مجموعة الحبتور

  May 2014 - Aug 2014

  IT Support Engineer

  1. Preparation of new personal computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients as per the user requirements, settings of operating system, user profiles and configurations as per EO policies. 2. Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets. 3. Installation of additional applications as per user’s requirements such as EO Business applications, and other desktopsoftware such as Microsoft Office, Adobe Acrobat professional, and Autodesk AutoCAD etc. 4. Preparation and onsite installation of Networked printers that will serve EO Business Applications users. 5. Installation and preparations of Printers for some users. 6. Inspecting and troubleshooting the Time attendance recording devices distributed across all sites. 7. Upgrade of PC hardware as required such as increase of memory or hard disk size.8. Upgrade of operating systems and applications such as MS Windows, MS Office and AutoCAD to latest versions. 9. Troubleshooting and maintenance of hardware and software for PCs & Peripherals. 10. Best effort recovery of lost user’s data caused by hardware or software failures and user errors. 11. Relocation of PCs & Peripherals as required by end-users.12. Configuring user data backup as required by users. 13. Configuration and fine-tuning of existing applications on PCs such as internet browsers and office automation application settings. 14. Arrange to install, configure, move, add, and Change of IP Telephone sets Show less

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  Bluvalue

  Nov 2014 - Jan 2015

  IT Business Development Executive

  Organising sales visitsDemonstrating and presenting productsEstablishing new businessMaintaining accurate recordsAttending trade exhibitions, conferences and meetingsReviewing sales performanceNegotiating contracts and packagesAiming to achieve monthly or annual targets.

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  BIC Contracting

  May 2015 - Jul 2017

  Technical Support Specialist Job Duties:• Provide overall supporet for Mac and PC • Escelate IT issues to the IT Manager where necessary • Manage back ups and tape rotations • Diagnose and solve technical issues • Undertake small to medium-sized IT projects • Provide desktop and server support • Set up and configure new laptops and desktops and core servers • Ensure all software purchased licensing is recorded and maintained • Install authorised software to laptops and desktops and core servers • Ensure security upgrades are maintained on laptops and desktops and core servers • Create purchase requisitions for IT hardware / software • Fault finding to core servers • Some travel will be required • Strong knowledge of desktop and server support • Strong knowledge of networking • Proficient with Apple products including Apple OS, desktops, laptops, iPad, and iPhone Show less 1. Preparation of new personal computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients as per the user requirements, settings of operating system, user profiles and configurations as per EO policies. 2. Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets. 3. Installation of additional applications as per user’s requirements such as EO Business applications, and other desktopsoftware such as Microsoft Office, Adobe Acrobat professional, and Autodesk AutoCAD etc. 4. Preparation and onsite installation of Networked printers that will serve EO Business Applications users. 5. Installation and preparations of Printers for some users. 6. Inspecting and troubleshooting the Time attendance recording devices distributed across all sites. 7. Upgrade of PC hardware as required such as increase of memory or hard disk size.8. Upgrade of operating systems and applications such as MS Windows, MS Office and AutoCAD to latest versions. 9. Troubleshooting and maintenance of hardware and software for PCs & Peripherals. 10. Best effort recovery of lost user’s data caused by hardware or software failures and user errors. 11. Relocation of PCs & Peripherals as required by end-users.12. Configuring user data backup as required by users. 13. Configuration and fine-tuning of existing applications on PCs such as internet browsers and office automation application settings. 14. Arrange to install, configure, move, add, and Change of IP Telephone sets, fax and internet connections for EO offices and Facilities based on approved req Show less

  • IT Support Specialist

    Sept 2016 - Jul 2017

  • IT Support Specialist

    May 2015 - Sept 2016
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  RAKBANK

  Nov 2017 - Jul 2019

  Operations Executive

  • Assist operations managers in handling daily enquiries and activities• Take and respond to queries put forth by branch• Handle any issues that branch may be facing due to service or interruption thereof• Assist in strategic planning and implementation of programs to meet business goals• Coordinate activities of different departments such as IT, sales and human resources• Perform tracking activities and secure forced place insurance by liaising with various departments• Provide assistant to digital banking with user id and password card dispatch• Review and process transactions pertaining to rendered services• Maintain internal operational and financial controls to ensure that they meet bank standards• Proactively identify ongoing issues within the organization and attempt to resolve them on an immediate basis so that they do not affect organization• Communicate new services or additions to existing ones to new and existing• Troubleshooting IT related queries and printer installations coordinating with Rak bank ITsupport , Show less

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  Emirates

  Jul 2019 - Jun 2020

  IT Support Engineer

  Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.Set up, configure and add all required hardware during upgrade.Restore all user and configuration data from user’s backup.Provide resolution of end user’s technical issues post migration.Provide technical support to end users via telephone or desk side after migration as needed.Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.Assist in researching and documenting improvements to processes upon discovery.Assist coworkers in resolution of end users’ technical issues post migration.Able to perform in a fast-paced environment.Install and manage Windows operating systems in both Workgroup and Domain environments.Set up new PCs and migrate applications/data from old PC to new PCWorking knowledge of common Windows applications (Office 365, Adobe apps etc.)Complete and troubleshoot Data Migration from old pc to new pc.Backup/restore mailboxes and public foldersResponsible for the build/ imaging of physical Windows 10 desktop PCs and laptopsResponsible for the physical installation of hardware at user desks (monitors, PC, webcam etc), as well as the handover of laptops to usersLiaison with other technology teams to ensure any build issues are resolved.Use of migration tool to track and co-ordinate PC buildsAssist with inventory management, ensuring migration ask can continually be metResponsible for Windows 10 & VDI support transition and post migration supportProvide technical support during Windows 10 VDI/ physical PC testing phaseProvide post-migration technical supportResolve Windows 10 issues generated via Support ticket management systemLiaison with other technology teams across the firm to ensure all issues are resolved.Use of migration tool to track and co-ordinate user support Show less

• 

  Dubai Health Authority

  Sept 2020 - Dec 2021

  Technical Support Engineer

  Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.Set up, configure and add all required hardware during the upgrade.Restore all user and configuration data from the user's backup.Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.Assist in researching and documenting improvements to processes upon discovery.Install and manage Windows operating systems in both Workgroup and Domain environments.Set up new PCs and migrate applications/data from old PC to new PCResponsible for the build/ imaging of physical Windows 10 desktop PCs and laptopsResponsible for the physical installation of hardware at user desks (monitors, PC, webcam etc), as well as the handover of laptops to usersLiaison with other technology teams to ensure any build issues are resolved.Use of migration tool to track and co-ordinate PC buildsVisit all DHA clinics and perform necessary troubleshooting. Show less

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  الهيئة الاتحادية للضرائب

  Jan 2022 - now

  • Develop and implement a comprehensive vulnerability management program, including vulnerability scanning, assessment, prioritization, and active remediation.• Coordinate and conduct regular vulnerability assessments and penetration testing on systems, applications, and network infrastructure.• Plan and execute vulnerability mitigation efforts, including patching.• Perform health check monitoring on all CyberArk severs to ensure consistent availability of the system to end-user.• Monitor network and endpoint security systems to detect and respond to security incidents.• Ensure that endpoint security systems are configured and maintained in accordance with security best practices and industry standards.• Develop and implement security policies and procedures for end-users, including guidelines for password management, email security.• Install software that monitors systems and networks for security breaches and intrusions.• Maintaining all the software and hardware in relation to security• Liaising with vendors to implement security solutions.• Monitor systems for irregular behaviour and set up preventive measures.• Coordinating incident response across teams.• Develop best practices and security standards for the organization. Show less • Providing Complete IT support/issues for FTA End Users.• Preparing Laptops for new users or existing users who has eligible Laptops to be image with our standard image or manual installation, currently laptops are imaging by Active boot disk, separate support documents available for imaging laptops.• Preparing Thin clients and install for new users or existing users; Reimage the thin Clint if any issue with OS, and install for users, separate support documents available for imaging Thin Clint.• Configure / re-configure the IP Phones via CUCM and install for the users.• Handling Helpdesk calls when the Helpdesk Engineer is not available.• Installing MDM (Air Watch) for end users; Air Watch installation for all end user mobiles to access their mails and other FTA intranet applications.• Supporting users for Meeting room/Video CONF, device connectivity issues.• Maintaining all FTA End user’s IT Assets (Thin Client, Monitor, IP Phones, laptop, Tablet, Keyboard, Mouse, etc.).• Installing Apex One Agent, File Encryption & Full Disk Encryption for end users. Show less

  • Information Technology Security Engineer

    Apr 2023 - now

  • IT Support Engineer

    Jan 2022 - Apr 2023